Warner Porter Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no offer of resolution in the service provider's response We are willing to pay for the parts that have been installed but we have yet to get a breakdown of labor vsmaterials from Paul *** We are asking for a refund of the labor since: he has failed to correct the problem for which he was contracted - circuits are still tripping when it rains we have not received a response to our 4/21/request for the location of the new ground rod that was supposed to be installed We found a ground rod in the bushes workmanship is sloppy: site cleanup had to be requested several; parts left lying around; broken sprinkler line (credit received to fix); broken sprinkler control wire, we paid to fix it; lights aimed into drivers' eyes security lights requested for each end of the traffic island have never been installed (we did receive a credit for those parts since they have been removed, however, they were low voltage patio walk lights when we requested something that would illuminate the ends of the islands to make it more visible for night drivers he's missed deadlines to which he agreed; he's told us parts were in then they weren't installed (later rectifiedA trip (today, 6/23/2016) to the site today revealed additional work not completed (removal of old parts; wiring not in conduit - see attached photosWe are wiling to pay for the parts that have been installed We are asking a refund of labor for the above reasons Mr*** consistently points to the weather, apparently as the cause of all the issues We disagree that the weather was the cause of neither the work not being successfully completed (problem still exists) nor the poor quality and sub-par workmanship [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate your desire for more definitive timing, so please - as I already asked you in my email to you - feel free to suggest something
Regards,
*** ***

*** We will try again You asked for a breakdown of all of our material and said you were willing to pay for that When I provide that to you, you should be able to see that you were not charged for ANY labor on the entire project, and the lights that you request credit for are NOT included in the breakdown of items purchased for your project And to assume that we have hidden labor costs in the pricing of the material reveals to me that little effort has been made to check through the pricing of my listed material I have adjusted the sales tax line item even though much of the material was purchased in Hamilton CountyIn response to your issues:1) All material was new and the one tripping breaker has been replaced once I recommend that the piece of equipment that it is firing up be checked for a leak to ground.2) I did address the ground rod issue There was one presently there, so no need to add one The inspection would have failed if that were an issue - my apologies for not removing from site.3) Labor is NOT being charged to you if you take each piece of material and price it out yourself.Let me know where you would like to go from here.***please note updated email address: ***Paul ***Owner & CEO Chuck's Electric | ***
*** *** * *** ***

I will need some firm dates on when the project will be completed before I can accept the counter offer.

Dates are the only thing required for your desired action on my part.

We have made an offer for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint in a manner acceptable to us.  For your reference, details of the offer I reviewed appear below.
We appreciate Paul's offer as a step towards ultimate resolution but the terms as written do not go far enough in some cases and are unacceptable in others.  Here are our issues with Chuck's Electric's proposal:  (below that, summarized, is our counter proposal).    The refund must accompany the signing of the document.  This could easily be accomplished in a brief face-to-face meeting at a neutral location.  Any further considerations are predicated on the check being honored by his bank when we deposit it into ours.  Return of items to Chuck's Electric will only occur after the repairs are completed so as not to interfere with the work going on to fix the issues created by Chuck's Electric and so we know exactly what will be returned.  After return of the items to Chuck's, Paul can submit an invoice to us for the items not returned.  The final condition, authorizing Chuck's Electric to remove materials s is unacceptable for several reasons:   In no case do we want Paul [redacted] or any employee or agent of Chuck's Electric on our property - for any reason.  We wish to avoid any confusion, issues and/or any potential conflict that may be created with the electrician we've hired to fix and re-do the issues created by Chuck's Electric.  There is our concern for everyone's safety.  Having two competing contractors on site could become confusing.  Particularly as the new one is there to fix the problems created by Chuck's.  Safety is a foremost consideration and work to repair Chuck's Electric's work - not being to code in several instances - needs to be approached by the new electrician without interruption.  Until the work is complete no one - neither we, the new contractor nor Chuck's Electric - will know exactly what materials will not be used so there would be no way for Chuck's Electric, or anyone, to know what to remove.    So, our counter-proposal is: Full refund ($3,000) provided by Chuck's Electric at the time the agreement is signed.  Further considerations contingent on Chuck's Electric check cashing. We will return items not used to Chuck's Electric after the work is completeChuck's Electric can then submit us an invoice for the materials that were not returned.  No access to the site by Chuck's Electric
Regards,
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am happy to let you know that we have reached an accord with Chuck’s Electric.  Paul [redacted], owner of Chuck’s Electric, has refunded our entire $3,000 down payment.   We have agreed that after the current work is completed, Paul can pick up all the materials he supplied that are no longer being used in our project.  He can then submit us an invoice for those materials he supplied that continue to be used.  We anticipate the current work to be completed this week – weather permitting – after which we will notify Paul to come and pick up his materials. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dates were provided.   We're waiting on Chuck's Electric to write up the agreement and then we need a place to sign it and pick up the check.   [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

It was recommended when the contract was entered into that starting a landscaping project of that magnitude at that time of year (Dec. 1) would create multiple issues.  The worst happened mainly due to weather.  In retrospect, I would have refused to take on the project at that time....

 I have owned my share of the responsibility for the concerns that I had control over, and am working out a settlement with the aforementioned, Mark Abrams, on his terms.