I just spoke to [redacted] yesterday and apologized that his calls did not get returned and that he was unhappy with the results of our fertilizer and weed control program We have a lot of staff to field phone calls and retrieve voice messages, but for some reason Craig's message never got to us I did refund him his full amount for the season I did also offer free fertilizer and weed control, core aeration and gypsum for the season He accepted my offer and I told him we would guarantee that his lawn would be looking great and gave him my direct phone number if any issues arise next season.In summary, I appreciate [redacted] reaching out and providing feedback My company tries to offer the best customer service and best results for our customers' properties I realize sometimes things don't always work out and appreciate [redacted] giving us the opportunity to keep his business for the next season.Sincerely, [redacted] WarnerPresidentWarner's Outdoor Solutions651-789-
I just spoke to [redacted] yesterday and apologized that his calls did not get returned and that he was unhappy with the results of our fertilizer and weed control program We have a lot of staff to field phone calls and retrieve voice messages, but for some reason Craig's message never got to us I did refund him his full amount for the season I did also offer free fertilizer and weed control, core aeration and gypsum for the season He accepted my offer and I told him we would guarantee that his lawn would be looking great and gave him my direct phone number if any issues arise next season.In summary, I appreciate [redacted] reaching out and providing feedback My company tries to offer the best customer service and best results for our customers' properties I realize sometimes things don't always work out and appreciate [redacted] giving us the opportunity to keep his business for the next season.Sincerely, [redacted] WarnerPresidentWarner's Outdoor Solutions651-789-