Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ February 2, Warners' Stellian Company Inc Atwater Circle StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# XXXXXXXX To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Ms [redacted] is experiencing an issue with her dishwasher and washerWe were originally contacted by Ms [redacted] regarding her dishwasher making a noiseWe scheduled for a technician to diagnose the dishwasher, who then determined a drain pump was neededAlthough Ms [redacted] 's dishwasher is out of warranty, Warners' Stellian reached out to the manufacturer and did get coverage for this entire repairWhile waiting for the drain pump to arrive, we received a call from Ms [redacted] regarding an issue with her washer leaking, it was agreed upon that we will have our technician diagnose the washer when we come out to replace the part in the dishwasherOn January 14, we contacted the [redacted] residence to schedule an appointment but had to leave a messageWe received a return call on January 20, and at that time scheduled for February 1, When a time request is requested we try to honor them the best that we canWe cannot guarantee a time request as the schedule is constantly changing due to additional repairs and/or cancellationsWe have confirmed through our automated system that a call was sent and was picked up at the phone number on the service order the evening before, giving a time window of 10:00am-1:00pmWe spoke with Ms [redacted] on February 1, and she advised she will not be available until after February 16, We have also left a voice message today to try to get her on the scheduleWe apologize for the miscommunications and look forward to the completion of service on the dishwasher and washer If for any reason the customer or the Revdex.com should need additional information or action, please contact us at 651-222- Sincerely, Warners' Stellian Call Center Manager CC: Ms [redacted]
Hello, We apologize for any miscommunications regarding the issue with your washing machineWe can schedule for a service technician to come back to your home as a second opinion to determine where the leak is coming from and resolve the issuePlease contact us at ###-###-#### to schedule an appointmentWe look forward to resolving this issue and completing the repairThank you,Warners' Stellian
I am rejecting this response because:This lame response from Warners Stellian - which does not at all accurately depict the events of the last month - is very typical of their absolutely horrendous service I will never, ever buy another item from Warners Stellian and I will encourage others to do likewise
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ August 13, Warners' Stellian Company Inc Atwater Circle StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# XXXXXXXX To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Mr [redacted] has been experiencing an issue related to his microwaveSince receiving notification of the damaged door, we ordered a door and scheduled to replace itWhen our technician was out to replace the door he found more damage to the microwave, and deemed the microwave to be non-repairableAt that time we submitted this to the manufacturer to be reviewed for an exchangeOn August 10, Mr [redacted] was notified that the exchange was approved and we have an appointment scheduled for August 15, to install the new microwaveWe sincerely apologize for the inconvenience If for any reason the customer or the Revdex.com should need additional information or action, please contact us at XXX-XXX-XXXX Sincerely, Warners' Stellian Customer Service Supervisor CC: Mr [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Mr [redacted] has been experiencing an issue related to his refrigeratorAfter receiving this complaint from Mr [redacted] we scheduled a service appointment and our technician determined that the ice maker needed a new augerAfter replacing the auger and finding out that the refrigerator was still making the same noise that was reported originally, we sent another technician to Mr [redacted] 's homeDuring that service call our technician found that in fact the auger was not needed and that it was rather in need of an adjustmentWe have since contacted Mr [redacted] and agreed to refund him for the part and laborMr [redacted] seemed pleased with this resolutionWe sincerely apologize for the inconvenience If for any reason the customer or the Revdex.com should need additional information or action, please contact us at XXX-XXX-XXXX Sincerely, Warners' Stellian Call Center Manager CC: Mr [redacted]
To whom it may concern; At Warners’ Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionUnfortunately, our customer Mrs [redacted] has experienced issues with her refrigeratorMrs [redacted] purchased this refrigerator on July 2, and it is currently over years outside of the manufacturer’s warranty periodService was performed on August 28, in which we replaced two parts and the entire service call was customer payableWarners’ Stellian was later contacted by Mrs [redacted] notifying us of the same issue and we returned on October 20, at no additional chargeThis repair trip did not require any parts to be replaced, after the technician cleared the drain he advised Mrand Mrs [redacted] to watch for any more water and report it to us if the issue returns The [redacted] ’s contacted Warners’ Stellian to report the same issue we are going to replace a faulty part that was previously installed in August Warners’ Stellian’s labor work is guaranteed for daysThis issue was reported outside of the days and our policy is to charge for any additional labor needed We do agree that the part replaced in August should not have failed already and we are willing to refund the [redacted] ’s the labor fee that they have paid for this current service call, we will reach out via telephone to process the refundWe will not reimburse for the repair done in AugustWe currently have an appointment scheduled for Monday November 27, to replace the part that we have ordered We sincerely apologize for the inconvenienceIf for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-####Sincerely, Erin [redacted] Erin [redacted] Warners’ Stellian Call Center Manag
July 31, Warners’ Stellian Company Inc [redacted] StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# [redacted] To Whom It May Concern, The following is in response to [redacted] ’ updated comments We apologize for the refrigerator issues that Mrs [redacted] has encounteredWarners’ Stellian recognized that there was an error on our end and we discussed several different options with Mrs [redacted] to rectify the situationOn July 20, an agreement between Warners’ Stellian and Mrs [redacted] was made that she would like the same model refrigerator, brand new at a discounted priceWe made an agreement, collected the difference in payment and scheduled delivery for July 26, which has since been completedWe sincerely apologize for the frustration that this has caused but again we do feel that we have been fair in resolving this issue If for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-#### We look forward to soon resolving this case Sincerely, Warners’ Stellian Call Center Manager CC: [redacted]
Warners’ Stellian Company Inc [redacted] StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# [redacted] To Whom It May Concern, The following is in response to [redacted] ***’s updated comments Please refer to Warners’ Stellian’s previous response dated September 23, We apologize for issues that Mr [redacted] is experiencingDue to the terms of the manufacturer’s service warranty we would like to repair Mr***’s dryer and the washing machine is running as designed by the manufacturerWe understand that Mr [redacted] does not want to continue with service at this time so in efforts to resolve this issue we have made the following final decisionWarners’ Stellian will take the dryer back and waive the re-stocking fee, we will take the washing machine back with a 10% re-stocking fee and we will also waive the delivery feePlease let us know how Mr [redacted] would like to proceedWe sincerely apologize for the frustration that this has causedIf for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-#### We look forward to soon resolving this case Sincerely, Warners’ Stellian Call Center Manager CC: [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ February 2, Warners' Stellian Company Inc Atwater Circle StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# XXXXXXXX To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Ms [redacted] is experiencing an issue with her dishwasher and washerWe were originally contacted by Ms [redacted] regarding her dishwasher making a noiseWe scheduled for a technician to diagnose the dishwasher, who then determined a drain pump was neededAlthough Ms [redacted] 's dishwasher is out of warranty, Warners' Stellian reached out to the manufacturer and did get coverage for this entire repairWhile waiting for the drain pump to arrive, we received a call from Ms [redacted] regarding an issue with her washer leaking, it was agreed upon that we will have our technician diagnose the washer when we come out to replace the part in the dishwasherOn January 14, we contacted the [redacted] residence to schedule an appointment but had to leave a messageWe received a return call on January 20, and at that time scheduled for February 1, When a time request is requested we try to honor them the best that we canWe cannot guarantee a time request as the schedule is constantly changing due to additional repairs and/or cancellationsWe have confirmed through our automated system that a call was sent and was picked up at the phone number on the service order the evening before, giving a time window of 10:00am-1:00pmWe spoke with Ms [redacted] on February 1, and she advised she will not be available until after February 16, We have also left a voice message today to try to get her on the scheduleWe apologize for the miscommunications and look forward to the completion of service on the dishwasher and washer If for any reason the customer or the Revdex.com should need additional information or action, please contact us at 651-222- Sincerely, Warners' Stellian Call Center Manager CC: Ms [redacted]
Hello, We apologize for any miscommunications regarding the issue with your washing machineWe can schedule for a service technician to come back to your home as a second opinion to determine where the leak is coming from and resolve the issuePlease contact us at ###-###-#### to schedule an appointmentWe look forward to resolving this issue and completing the repairThank you,Warners' Stellian
I am rejecting this response because:This lame response from Warners Stellian - which does not at all accurately depict the events of the last month - is very typical of their absolutely horrendous service I will never, ever buy another item from Warners Stellian and I will encourage others to do likewise
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ August 13, Warners' Stellian Company Inc Atwater Circle StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# XXXXXXXX To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Mr [redacted] has been experiencing an issue related to his microwaveSince receiving notification of the damaged door, we ordered a door and scheduled to replace itWhen our technician was out to replace the door he found more damage to the microwave, and deemed the microwave to be non-repairableAt that time we submitted this to the manufacturer to be reviewed for an exchangeOn August 10, Mr [redacted] was notified that the exchange was approved and we have an appointment scheduled for August 15, to install the new microwaveWe sincerely apologize for the inconvenience If for any reason the customer or the Revdex.com should need additional information or action, please contact us at XXX-XXX-XXXX Sincerely, Warners' Stellian Customer Service Supervisor CC: Mr [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ To Whom It May Concern, At Warners' Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionWhen we fall short of our customer's expectations, we work quickly to remedy any outstanding issues Unfortunately, customer Mr [redacted] has been experiencing an issue related to his refrigeratorAfter receiving this complaint from Mr [redacted] we scheduled a service appointment and our technician determined that the ice maker needed a new augerAfter replacing the auger and finding out that the refrigerator was still making the same noise that was reported originally, we sent another technician to Mr [redacted] 's homeDuring that service call our technician found that in fact the auger was not needed and that it was rather in need of an adjustmentWe have since contacted Mr [redacted] and agreed to refund him for the part and laborMr [redacted] seemed pleased with this resolutionWe sincerely apologize for the inconvenience If for any reason the customer or the Revdex.com should need additional information or action, please contact us at XXX-XXX-XXXX Sincerely, Warners' Stellian Call Center Manager CC: Mr [redacted]
To whom it may concern; At Warners’ Stellian, providing the highest level of service for our customers is a top priorityOur teams are trained to ensure we are successful in achieving that missionUnfortunately, our customer Mrs [redacted] has experienced issues with her refrigeratorMrs [redacted] purchased this refrigerator on July 2, and it is currently over years outside of the manufacturer’s warranty periodService was performed on August 28, in which we replaced two parts and the entire service call was customer payableWarners’ Stellian was later contacted by Mrs [redacted] notifying us of the same issue and we returned on October 20, at no additional chargeThis repair trip did not require any parts to be replaced, after the technician cleared the drain he advised Mrand Mrs [redacted] to watch for any more water and report it to us if the issue returns The [redacted] ’s contacted Warners’ Stellian to report the same issue we are going to replace a faulty part that was previously installed in August Warners’ Stellian’s labor work is guaranteed for daysThis issue was reported outside of the days and our policy is to charge for any additional labor needed We do agree that the part replaced in August should not have failed already and we are willing to refund the [redacted] ’s the labor fee that they have paid for this current service call, we will reach out via telephone to process the refundWe will not reimburse for the repair done in AugustWe currently have an appointment scheduled for Monday November 27, to replace the part that we have ordered We sincerely apologize for the inconvenienceIf for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-####Sincerely, Erin [redacted] Erin [redacted] Warners’ Stellian Call Center Manag
July 31, Warners’ Stellian Company Inc [redacted] StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# [redacted] To Whom It May Concern, The following is in response to [redacted] ’ updated comments We apologize for the refrigerator issues that Mrs [redacted] has encounteredWarners’ Stellian recognized that there was an error on our end and we discussed several different options with Mrs [redacted] to rectify the situationOn July 20, an agreement between Warners’ Stellian and Mrs [redacted] was made that she would like the same model refrigerator, brand new at a discounted priceWe made an agreement, collected the difference in payment and scheduled delivery for July 26, which has since been completedWe sincerely apologize for the frustration that this has caused but again we do feel that we have been fair in resolving this issue If for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-#### We look forward to soon resolving this case Sincerely, Warners’ Stellian Call Center Manager CC: [redacted]
Warners’ Stellian Company Inc [redacted] StPaul, MN Revdex.com SRiver Ridge Circle Burnsville, MN RE: Revdex.com Complaint Case# [redacted] To Whom It May Concern, The following is in response to [redacted] ***’s updated comments Please refer to Warners’ Stellian’s previous response dated September 23, We apologize for issues that Mr [redacted] is experiencingDue to the terms of the manufacturer’s service warranty we would like to repair Mr***’s dryer and the washing machine is running as designed by the manufacturerWe understand that Mr [redacted] does not want to continue with service at this time so in efforts to resolve this issue we have made the following final decisionWarners’ Stellian will take the dryer back and waive the re-stocking fee, we will take the washing machine back with a 10% re-stocking fee and we will also waive the delivery feePlease let us know how Mr [redacted] would like to proceedWe sincerely apologize for the frustration that this has causedIf for any reason the customer or the Revdex.com should need additional information or action, please contact us at ###-###-#### We look forward to soon resolving this case Sincerely, Warners’ Stellian Call Center Manager CC: [redacted] ***