Warren Berry & Associates

May 17,2017[redacted]Revdex.com400 Holiday DriveSuite 220Pittsburgh, Pa. 15220Re: ID #[redacted]Dear [redacted]:This letter is in response to the complaint submitted on 5/12/2017.Due to the extended length of time resolving this claim with our insurance company, we have decided to...

reimburse [redacted] $355.00 rather than waiting any longer. A check was mailed today to the customer.Respectfully,GOLDSTEINS FURNITURE & BEDDING Ron H[redacted]Director of Customer Service

Re: ID #[redacted] Dear Ms. [redacted] This letter is in response to the complaint submitted on 04/04/2016. The rug in question unfortunately was tagged on the floor incorrectly. We apologize for that, we make every effort to be certain that the merchandise on our floors is correctly tagged. Unfortunately...

mistakes do happen and when we realized the issue, we refunded back the customers money. We are truly sorry but we can not sell the rug in question to the customer at the $630.00.Respectfully,GOLDSTEINS FURNITURE & BEDDINGRon H[redacted]Director Customer Service

Dear Ms. [redacted]:This letter is in response to the complaint filed on 1-25-2018 by [redacted].On 3-10-2017 [redacted] purchased a rocker recliner at our outlet store closing sale. This sale was a final as-is sale with no free service. She picked up the recliner on 3-13-2017. Merchandise that is...

picked up also has no free service. She signed her sales order,where it clearly states no free service, agreeing to these terms.We contacted the customer today, 1 -30-2018, and set up an appointment for 1-31-2018 for our service technician to go to her home at no charge and inspect the recliner to see what it needs. After review, Goldsteins is allowing the customer to reselect to another recliner as a onetime courtesy. Customer has been notified and will come into our store and do the reselection of the recliner.We feel this takes care of the customer and consider this issue closed.Respectfully,Goldsteins Furniture and BeddingCindy F[redacted]Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
It is unfortunate that it has taken action from the Revdex.com to take care of this simple matter. An area or district manager should have stepped in to avoid this and ultimately prevent the loss of a repeat customer.
Regards,
[redacted]

June 6, 2016Re: ID #[redacted]Dear [redacted]This letter is in response to the complaint submitted on 6/1/2016 by [redacted]We have made contact with Mr. [redacted] to apologize for they way his delivery was handled. This delivery certainly was handled poorly.We not only refunded MR. [redacted]’s...

delivery fee but we gave him an additional 5% discount for his inconvenience. Again we wish to apologize for his inconvenience and look forward to assisting him in the future.Respectfully,GOLDSTEINS FURNITURE & BEDDINGRon H[redacted] Director Customer Service

Re: ID #[redacted] Dear Ms. [redacted] This letter is in response to the complaint submitted on 3/27/2015. On 12/26/2013 Mr. [redacted] purchased a Franklin 3 pc. Sectional and Montage Coverage we delivered on 1/28/2014 sales order # [redacted]. After having researched his service issues with the one sofa,...

I contacted the manufacturer about possible replacement of that piece. Even though he is out of Franklin’s factory warranty they agreed to a one time replacement of the defective piece. Due to the age of the rest of the sectional and we are not aware of any issues with those pieces we can not replace the entire sectional. The new piece will come with a factory warranty of one year parts and labor and a “Limited “ lifetime warranty on the reclining mechanism, seat and back springs, and five year “Limited” warranty on the frame. We have spoken to Mrs. [redacted] and she is agreeable to the resolution, so we consider this issue closed.Respectfully,GOLDSTEINS FURNITURE & BEDDINGRon H[redacted]Director Customer Service

December 12, 2016[redacted] Revdex.com 400 Holiday Drive Suite 220Pittsburgh, Pa. 15220Re: ID #[redacted]Dear [redacted]This letter is in response to the complaint submitted on 12-06-2016We have spoken to Mrs. [redacted] on 12-07-2016 concerning their delivery, we agreed to give her one floor...

sample and a $100.00 price adjustment for their inconvenience. Mrs. [redacted] stated she is willing to wait for the remaining recliner. We will contact them as soon as it arrives.Respectfully,GOLDSTEINS FURNITURE & BEDDINGRon H[redacted] Director Customer Service