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Warren Equities Inc.

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Warren Equities Inc. Reviews (5)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because it was never explained to me that the the retrieval of the tool would be an additional expense.  The only communication I received was that the plumber had to retrieve a hammer drill from [redacted] after he had the old hose bib removed.   The only communication to me to the management of the company was by me initiating a phone call to the site while the plumber was still here AFTER the work was completed.  At no time has the company tried to contact me and I can provide phone records to prove it.  If needed, I will attach the phone records for my cell phone and home phone to the case.I have never dealt with a business that has been so unwilling to work with the customer and dishonest in their response.
Regards,
[redacted]

May 25, 2016I received my phone records and after researching I have found that the employee dialed the wrong number and left message on the wrong person's voicemail, for this I need to apologize. I took theadamant word of the employee and I should not have. It appears she dialed [redacted], this number is not on my schedule for that day for a customer.As far as the time involved this was not a "typical" change out of a hose bib, He had the old style hose bib therefore the hole was not big enough for a “change out". We offer the $45.00 tool charge and one hour of the labor for a total of $201,25. This will be our final offer to try to close this complaint to the satisfaction of the customer. Please set us know if he takes this offer so that we may process the refund.Again I apologize for our misdialing of the phone number.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am accepting this only because I am tired of dealing with this business.  The email regarding my request for a receipt for the septic tank pump out was AFTER I found out they had pumped the tank and charged me for it, and I wanted proof of that in writing.  I never agreed to it beforehand.  My complaints are not slander and my review of this company should remain posted.
Regards,
[redacted]

May 16, 2016ReferCince #[redacted]We had attempted to contact [redacted] within hours of leaving his home as he had filed a complaint via our website. He initially did not complain about the labor charges just a tool charge. We were going to refund the tool charge of $45.00 he did not return our...

calls. He was aware that time was running to go get the hammer drill before we proceeded to go get it at that time he could have stopped us but chose to proceed with the work even after speaking to our office and this being explained to him. He had an older hose bib and we only carry the newer style this is why the hole had to be drilled larger and this tool was needed. We needed to drill through a brick masonry wall this is not something known until you see it. Our offer still stands at the $45.00 refund for the tool. I assume this was not satisfactory to him since he proceeded to file a complaint with the Revdex.com after a message was left on his voice mail about the $45.00 refutc.I am Sorry that he feels this way but he had options and knew the options and chose to proceed then complain afterward.Sincerely,

April 25, 2016Please see the attached email dated March 22, 2016 from the customer proving that she did indeedschedule and have the tank purmped. If this does not prove blatant slander then I dont know what does.The entire complaint should be removed as we can prove she is committing slander against ourCörmpany,Sincerely,Leslie P[redacted], VP

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Address: 10 E. 53rd Street, New York, New York, United States, 10022

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www.aux-arcs.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Warren Equities Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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