Warren Ford Mercury Inc. Reviews (1)
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Warren Ford Mercury Inc. Rating
Address: 3711 Main Street, Warrensburg, New York, United States, 12885
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Matt called and provided a verbal response: The customer called in the morning and asked if we had a specific vehicle in stock, we told him that we did. He said okay, I will come see it today. We never discussed price over the phone. When he arrived, we realized it was posted online...
incorrectly. We immediately told him that, he left, and then posted negative reviews on all media outlets that he could. I responded to him and apologized again, as I did in person. I also offered to pay his gas expense, because of his inconvenience. He has not responded to us, however, he continues to post negative reviews. Unfortunately, we cannot sell the vehicle to him at the price listed. Our website clearly states".... absolute accuracy regarding all postings cannot be guaranteed." Due to the continual posting of negative reviews, our gas reimbursement offer is now off the table. We did not intentionally post this price incorrectly, it was an error. We are a small family owned business and continue to take great pride in treating people the way we would want to be treated.