Matt called and provided a verbal response: The customer called in the morning and asked if we had a specific vehicle in stock, we told him that we didHe said okay, I will come see it todayWe never discussed price over the phone When he arrived, we realized it was posted online incorrectlyWe immediately told him that, he left, and then posted negative reviews on all media outlets that he couldI responded to him and apologized again, as I did in personI also offered to pay his gas expense, because of his inconvenienceHe has not responded to us, however, he continues to post negative reviews Unfortunately, we cannot sell the vehicle to him at the price listedOur website clearly states"absolute accuracy regarding all postings cannot be guaranteed." Due to the continual posting of negative reviews, our gas reimbursement offer is now off the table We did not intentionally post this price incorrectly, it was an error We are a small family owned business and continue to take great pride in treating people the way we would want to be treated
Matt called and provided a verbal response: The customer called in the morning and asked if we had a specific vehicle in stock, we told him that we didHe said okay, I will come see it todayWe never discussed price over the phone When he arrived, we realized it was posted online incorrectlyWe immediately told him that, he left, and then posted negative reviews on all media outlets that he couldI responded to him and apologized again, as I did in personI also offered to pay his gas expense, because of his inconvenienceHe has not responded to us, however, he continues to post negative reviews Unfortunately, we cannot sell the vehicle to him at the price listedOur website clearly states"absolute accuracy regarding all postings cannot be guaranteed." Due to the continual posting of negative reviews, our gas reimbursement offer is now off the table We did not intentionally post this price incorrectly, it was an error We are a small family owned business and continue to take great pride in treating people the way we would want to be treated