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Warren Tricomi Salon

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Warren Tricomi Salon Reviews (3)

Book in with Claudio!!!
Claudio Baldone did my hair at the plaza he did an amazing job! So enjoyable to talk to! He is a VERY talented stylist.

According to the Customer’s Statement of the Problem, when the makeup service was done, the client did not complainShe complained after she had seen the photosThe client did not specify that she
was looking for a makeup for photos, a service that is more different as execution and materials usedIt is not about the price, it is about not enough information provided prior the makeup serviceIf the client was not satisfied with the makeup, she should have complained right away when our makeup artist was still thereOur makeup artist would be more than happy to do his/her best to satisfy the client

Review: My fiancé - Client Name: [redacted] - went to the [redacted] outpost on August [redacted] to have her make up done for a black tie wedding at the Stone Meadow Farm. The make-up stylist - who came up from NY for the day - did a HORRIBLE job. The stylist KNEW the extent of the event - & there were NO price limitations set on what services he could provide. After initially telling the client that she "didn't need much make-up" - the stylist proceeded to CAKE on the make-up - BUT more egregiously (& this serves as the foundation of this complaint) - he proceeded to use the WRONG illuminating make-up - which resulted in the client having unmistakable BRIGHT WHITE RINGS around her eyes in both professional and non-professional photos that were taken of her during the event. PHOTOGRAPHIC evidence was sent to the [redacted] location - and [redacted] acknowledged that the stylist had made an error - she also added that make-up for photos generally "costs more" - but again there was NEVER any financial limit put of the services offered so her point is mute. I called for a refund of the services offered - initially [redacted] said that [redacted] only offer free services in exchange for poor service - BUT she acknowledged that since we live in BERMUDA this would likely not be ideal - and said she would follow up with her BOSS - the [redacted] of the branch. The branch [redacted] was supposed to call me - as per an email reply sent by [redacted] on August [redacted], 2014 - & I have yet to RECEIVE any call from the [redacted]. It strikes me that this [redacted] is avoiding me for hopes that this "goes away". In this process my first motion was to contact [redacted] directly - given that failed outcome, my second is to use Revdex.com ; & following this I will escalate legally (I have a NYC address......).Desired Settlement: Given my experiences as detailed above I want the costs for the make-up services rendered credited back to the MasterCard originally used for payment. Quite frankly the notional value here is not much for either party - but the extremely poor manner in which all this has played out - gives me energy to ensure this is not swept under the rug.

Business

Response:

According to the Customer’s Statement of the Problem, when the makeup service was done, the client did not complain. She complained after she had seen the photos. The client did not specify that she was looking for a makeup for photos, a service that is more different as execution and materials used. It is not about the price, it is about not enough information provided prior the makeup service. If the client was not satisfied with the makeup, she should have complained right away when our makeup artist was still there. Our makeup artist would be more than happy to do his/her best to satisfy the client.

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Description: BEAUTY SALONS

Address: 120 East 87th Street, Apt R60, New York, New York, United States, 10128

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