The customer purchased the store displays in order to save on the purchase price All of the appliances were sold as is condition but with the manufacture warrantiesA contractor accepted the delivery and instructed the drivers where to place in the home or residence the delivery was
complete in the garage no promise of installation of a dishwasher or refrigerator was made to the customer at the time of purchaseThe customer phoned the store days after the delivery informing us that they were missing parts at that time we instructed the customer on what information we needed to get the parts needed for them to complete the install. The customer did receive all parts necessary to install the dishwasher from *** as soon as we had all of the necessary information from the customer for *** to assist them The Refrigerator water filter was set aside for the customer immediately when the customer informed us that they were missing the filter** has on order the Air filter and as soon as it arrives at our store we will contact the customer. The customer picked up the filter at the store on June 1st last week. At no time was did a Warrendale employee laugh at the customers situation or inform them that we would not help themWe take all customer issues as being very important .Please call me is you have any questions regarding this matter *** ###-###-####
[redacted],The Your Stove is under manufactures warrantee and the servicer was NOT Warrendale Appliance we have assisted you in the getting service to help you which may have been an error and confused you as to what company was resposiable for the service. [redacted] The Manufacture is in the...
process of issuing the authoriztion to repace the stove. If the Manufacture decides to have Warrendale Appliance invoved in the REPLACING of the range we will contact you dirctly if you decide not to have Warrendale assist you we understand but to be clear the Warrantte is with [redacted] NOT Warrendale Appliance.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Before, during, and after the purchase of the unit, I was never given my consumer receipt, any information about returns or anything to that nature. I was never told that the item was non returnable, I was never told the item was a seasonal product, I was never given anything in writing about the return and refund policy, I never received a receipt for my product. After purchasing the product, I requested an install and was told the installer was on vacation which initially delayed the installation. Warrendale had my contact information and I never heard back from Warrendale until I had to reach out multiple times to them about installing the unit, which eventually caused even further delay. There were no messages left on my phone by the installer. I am seeking a return of the unit and a refund of the full amount I was charged, as the item is still boxed and never opened. The business never informed me (the consumer) either verbally or in writing the return and refund policy as well as the actual receipt for the sale of the item at the time of sale. Regards,
[redacted]
All ACs are Seasonal Products and are not Returnable. That being said, install is a service the store offers too all customers at the time the customer purchases the A/C The install is paid for and the install is put in to a schedule. In this situation [redacted] called the store weeks after He...
purchased the AC and requested the install the installer called him several times after he requested the install and offered times when he could Install and [redacted] was not available. [redacted] requested a return of the AC 2 weeks ago and I informed him of the stores policy on seasonal products and asked him if he wanted the installers to call him to install he declined my offer and I also gave his information to a installer and according to the installer [redacted] never returned the call to him.Built in Appliances are not sold on the condition that the Store is responsible for installing or maintaining. The store will facilitate communication with qualified tradesmen whether the customer accepts our help is a choice the customer makes with no influcece from the stores represenatives.
This is our response to the complaint filed by [redacted]. Her dryer was 2 years old, so out of warranty. We sent a repairman to her home to service the dryer. When he got there, he said the husband had taken the door apart to try to do the repair himself. My serviceman put the door...
back together and ordered the new handle. Unfortunately ordering parts takes time, we placed the order with [redacted] appliance parts store. When my technician called to set up a return time to install the handle, she told him not to come. She then called me looking for a refund, which I did. Even though, I paid my technician to go out and service her dryer, I knew she was upset with the time it took to get the handle, so I refunded her the money to make her happy. She then called my technician to have him come out and replace the handle. He said she has been refunded, so if she wanted him to come out, she would have to pay that service fee again. This still stands, I am happy to come out and replace the handle, but she is responsible for that $139.95 service fee.Thank you,[redacted]
This response is fabricated. We never told the repairman not to come. We couldn't even get the repairman to call us back and he no showed a scheduled appointment. No comments were even made regarding the unnecessary and unprecedented rudeness by the staff. This is unacceptable. Warrendale appliance should have their Revdex.com certification revoked immediately.
Regards,
[redacted]
The customer purchased the store displays in order to save on the purchase price All of the appliances were sold as is condition but with the manufacture warrantiesA contractor accepted the delivery and instructed the drivers where to place in the home or residence the delivery was
complete in the garage no promise of installation of a dishwasher or refrigerator was made to the customer at the time of purchaseThe customer phoned the store days after the delivery informing us that they were missing parts at that time we instructed the customer on what information we needed to get the parts needed for them to complete the install. The customer did receive all parts necessary to install the dishwasher from *** as soon as we had all of the necessary information from the customer for *** to assist them The Refrigerator water filter was set aside for the customer immediately when the customer informed us that they were missing the filter** has on order the Air filter and as soon as it arrives at our store we will contact the customer. The customer picked up the filter at the store on June 1st last week. At no time was did a Warrendale employee laugh at the customers situation or inform them that we would not help themWe take all customer issues as being very important .Please call me is you have any questions regarding this matter *** ###-###-####
[redacted],The Your Stove is under manufactures warrantee and the servicer was NOT Warrendale Appliance we have assisted you in the getting service to help you which may have been an error and confused you as to what company was resposiable for the service. [redacted] The Manufacture is in the...
process of issuing the authoriztion to repace the stove. If the Manufacture decides to have Warrendale Appliance invoved in the REPLACING of the range we will contact you dirctly if you decide not to have Warrendale assist you we understand but to be clear the Warrantte is with [redacted] NOT Warrendale Appliance.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Before, during, and after the purchase of the unit, I was never given my consumer receipt, any information about returns or anything to that nature. I was never told that the item was non returnable, I was never told the item was a seasonal product, I was never given anything in writing about the return and refund policy, I never received a receipt for my product. After purchasing the product, I requested an install and was told the installer was on vacation which initially delayed the installation. Warrendale had my contact information and I never heard back from Warrendale until I had to reach out multiple times to them about installing the unit, which eventually caused even further delay. There were no messages left on my phone by the installer. I am seeking a return of the unit and a refund of the full amount I was charged, as the item is still boxed and never opened. The business never informed me (the consumer) either verbally or in writing the return and refund policy as well as the actual receipt for the sale of the item at the time of sale. Regards,
[redacted]
All ACs are Seasonal Products and are not Returnable. That being said, install is a service the store offers too all customers at the time the customer purchases the A/C The install is paid for and the install is put in to a schedule. In this situation [redacted] called the store weeks after He...
purchased the AC and requested the install the installer called him several times after he requested the install and offered times when he could Install and [redacted] was not available. [redacted] requested a return of the AC 2 weeks ago and I informed him of the stores policy on seasonal products and asked him if he wanted the installers to call him to install he declined my offer and I also gave his information to a installer and according to the installer [redacted] never returned the call to him.Built in Appliances are not sold on the condition that the Store is responsible for installing or maintaining. The store will facilitate communication with qualified tradesmen whether the customer accepts our help is a choice the customer makes with no influcece from the stores represenatives.
This is our response to the complaint filed by [redacted]. Her dryer was 2 years old, so out of warranty. We sent a repairman to her home to service the dryer. When he got there, he said the husband had taken the door apart to try to do the repair himself. My serviceman put the door...
back together and ordered the new handle. Unfortunately ordering parts takes time, we placed the order with [redacted] appliance parts store. When my technician called to set up a return time to install the handle, she told him not to come. She then called me looking for a refund, which I did. Even though, I paid my technician to go out and service her dryer, I knew she was upset with the time it took to get the handle, so I refunded her the money to make her happy. She then called my technician to have him come out and replace the handle. He said she has been refunded, so if she wanted him to come out, she would have to pay that service fee again. This still stands, I am happy to come out and replace the handle, but she is responsible for that $139.95 service fee.Thank you,[redacted]
This response is fabricated. We never told the repairman not to come. We couldn't even get the repairman to call us back and he no showed a scheduled appointment. No comments were even made regarding the unnecessary and unprecedented rudeness by the staff. This is unacceptable. Warrendale appliance should have their Revdex.com certification revoked immediately.
Regards,
[redacted]