Warrenton Oil Co

I have left a message for this customer and am waiting for a call backOur store manager says she is quite sure this customer has made this claim twice beforeBoth times she refunded the money, but our propane company said it was fullWe are going to exchange the propane tank and send it to our supplier [redacted] Warrenton Oil Company

Regarding the complaint filed by *** ***. We would like to apologize for not responding on Saturday, February 18th. Our staff at the store should have contacted a Supervisor immediately so that we could respond to the ***s To make sure we did not have diesel in our
gasoline tanks we have reviewed our fuel deliveries, reviewed our underground tank monitoring system (reports for February to February 21st attached), reviewed video and found pump was used times between 7:08pm and 11:39pm (see attached)We have sent a gasoline sample to the state of Missouri for testing. We have not received any other complaints from customers that used pump or any of our pumps that evening. If we had diesel in our gasoline tanks we would have multiple complaintsWe would like to get a copy of the receipt from Mr*** so we can verify which transaction was his. The state will take up to two weeks to test the sample and return the results Unfortunately we do not have a sample of the liquid that the mechanic took out of the ***s’ car to send for testing. Based on our investigation there is no evidence we had diesel fuel in our gasoline tanksTherefore we do not feel responsible for any repairs to the vehicle

I have left a message for this customer and am waiting for a call back. Our store manager says she is quite sure this customer has made this claim twice before. Both times she refunded the money, but our propane company said it was full. We are going to exchange the propane tank and send it to...

our supplier. [redacted]Warrenton Oil Company