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Warshauer Electric Supply

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Warshauer Electric Supply Reviews (3)

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
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[redacted]

Please see attached

Review: The work provided should have been covered under warranty. The business failed to honor the warranty billing my credit card, which was on file, $176. without my authorization. The work was done on a standby generator that was malfunctioning due to an unknown problem. The service tech performed a reset of the machine which only a trained tech would be able to perform. I was informed this malfunction may be due to cold weather. No other cause could be determined. The company informed me this is not considered to be covered under warranty and is a service call. This is not the case due to the machine malfunctioning beyond my control and needing to be reset by a trained technician. I had contacted [redacted] prior to the service call who attempted to walk me through steps to reset the machine which were unsuccessful. I was told by [redacted] to contact a service provider under warranty. This malfunction was not able to be prevented by me through maintainence or corrected on my own. This is why the malfunction should absolutely be covered by warranty. I will dispute the charges with [redacted]Desired Settlement: Refund my credit card. Prior to making charges in the future to credit cards the company should ask for permission.

Business

Response:

Please see attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Electricians

Address: 800 Shrewsbury Ave, Tinton Falls, New Jersey, United States, 07724


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