Warwick Inn & Suites

Complaint: ***
I am rejecting this response because:---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, May 13, at 8:PMSubject: Fwd: As requested, here is the original receipt.To: *** ***
---------- Forwarded message ----------
From* *** *** *** ***
Date: Tue, May 13, at 1:PM
Subject: As requested, here is the original receipt
To: [email protected]
Cc: ***The one they sent you is a FRAUD
As you can see, it is even initialed and highlighted by ***, ***'s wife.
Regards,
*** ***,
*** *** ***
*** *** ***
***
*** ** *** *** *** ***
*** *** *** *** ***
Regards,
*** ***
(Please see attached)

April 28, Dear *** ***,Regarding the complaint filed by the above complainant, *** ***, please find our true account to this matter with our experience with *** *** on her stay with us at the Warwick Inn & Suites.I am one of the managers at the
establishmentOn March 2014, *** *** checked in and wasn't sure how long she would be stayingShe paid for a night stay in cash at per night plus tax totaling (please find attached receipt given to complainant)She expressed to me, she would be paying each night afterwards*** *** explained she was currently in the process of looking for an apartment and asked if I knew of anyone who had one available in New York because, she was an aspiring fashion model and this is where she needed to beI told her I would ask around and let her knowShe gave me her website address to give to anyone who could help as a reference to her background*** *** seemed to be a friendly person but, at times devolved a lot of personal informationWhile I was outside, introduced her to a guest of ours who was from NY and they continued to talk while I went back insideLater that night, the guest spoke to me and said he took *** *** to a local pizzeria *** and that she made a scene and was acting very crazyHe said she called his room several times that night and asked if we would speak to her and ask her to leave him alone.The next day, our other manager *** went to *** and the owner requested that he did not want our guest *** *** in his establishment anymoreHe said she caused a major scene with his other patrons and she was not welcomed there anymore*** spoke to *** *** that day; she claimed that she was assaulted by someone at the restaurantThis never happenedShe continued to go on and on to him about outlandish thingsHow one of our guests ate a lot of breakfast, how she only eats yogurt and that there was not enough for her to haveShe wanted a Housekeeping Sign to put on her door (we pointed out to her it was on the back of her door)She would ring the bell throughout the day complaining about everythingThe guest she talked about earlier in the day during breakfast told us she had put him down and suggested he should go on a dietWhen we spoke to her about her no nonsense complaints and ridiculing of our guest she started to scream and more or less had a childlike temper tantrumI was concerned because we had several young girls that were staying for a dance completion that weekend and they expresses to us they were a little disturbed by *** ***s actionsWe spoke to her again and asked if she would calm down and lets just start all over againWe even gave her a coffee pot for her room hoping this would eliminate any contact with our guest*** *** continued her bantering and tantrum throughout the dayShe apologized and said she would stop*** told her maybe it was best for everyone if we all parted ways and that we would refund her one night stayShe just went to her room without saying a wordLater that day, I received a phone call from someone who was concerned about *** *** and asked if she was still hereAgainst my better judgment, I told him I did not see her car in the parking lot and while I was doing housekeeping I knocked on her door briefly opened it and saw that her stuff was still thereI never touched anything in her roomEarly the next morning, I found a note at the front desk for everyone to see from *** *** with the key to her room (please find attached the letter she left) saying she would not be staying any longer
Later on that evening, I received several phone calls from *** *** complaining and still going on and on about the guest and this time saying touched her stuff, knocked over her violin how she felt mistreated and victimizedI simply wished her luck and went about my business.We were disturbed by the accusations, cruel and crude remarks *** *** had made about our establishment, guests and staff during her stayWe will not dignify our opinions or our thoughts to *** ***s accusations or banter with any derogatory statementsIn the years we have been in business, we have never received any complaints cr disturbing accusations as *** made against usAs you can see by her complaint, *** *** was not an easy person to get along with and with her past complaints and lawsuits against other establishments in the past it seems to us that *** *** truly has some deeper issues that may need to be addressedWe believe we handled the situation in a professional matter and hope *** *** gets the help she is in desperate need ofIf you have any questions or are in need of any statements from our guest or owner of the restaurant ***, we would be happy to furnish these to youBest Regards

Review: Revdex.com - You recommend to consumers that they always to try contact the business owner at least once to resolve things. Well - I bent over backwards to be nice and these people TERRORIZED me! Here is a copy of what I sent the owner last week. They refused to refund my stay. Everything was a nightmare! Their whole demeanor was unprofessional and bipolar - they were either overly "nice" or overly hostile. Avoiding to even their "GOOD" reviews on line this business is described as "spooky" and "uneasy".

Saturday March 22, 2014

Dear Owner: Since the hotel manager [redacted] told me to check out the web site (I'm not sure why she said that) I was going by what THEY told me and she knows I didn't book my reservation on the web site.

Anyways so it gives an E mail on the site so let me give some feedback regarding my stay. I was very considerate and complimentary of everything and I don't understand why they were so angry. On Saturday [redacted] said that my first day there the guy at the pizza place made a negative comment about me. Wow! If anyone should have been making a negative comment it's this chick! I am a very nice girl and I made the hotel and pizza place look good by being there. A lot of businesses have been sponsoring me and offering me free services because I work with a lot of charities in NY and was given an award for my humanitarian work, and people like me and they know I will be on NATIONAL TV this summer and are trying to get me to endorse them. I never complained about anything and in fact have bent over backwards to be considerate and even asked them (most people wouldn't ask) if it was OK to have an extra yogurt since I don't eat the Bagels and other stuff. [redacted] is saying this in the same sentence as saying I should let by gones be by gones.

So then why he bringing up something from my first day here.

Plus it made NO sense to begin with. Not to mean or anything like that, but it is what it is.

Regarding the pizza place comment [redacted] suddenly brought up today - First of all I didn't want to go to that place. As he knows, one of the other hotel customers at the hotel invited me. I've never heard of the place or been there before. I don't even eat pizza. All I did was order a salad. I don't even drink. The other guy who invited me wanted to go because he apparently likes to drink beer and stuff. I sat and ate my salad minding my own business. I was just having friendly conversation with ppl. A woman got mad at me because her boyfriend was asking me questions. She stomped out in anger. As the boyfriend was walking out he grabbed my head. I told him pls don't touch me. He grabbed my head and shook it really hard. I had braids in my hair and I didn't want my hair disheveled. Plus you don't just go around grabbing strangers. You don't just grab strangers. That's assault. Other ppl at the bar were concerned that the guy shouldn't be driving since he had been drinking. He was kind of a hazard to everybody. I behaved perfectly. There was another lady there hiding behind the poll because she said she was trying to avoid him. So apparently he does this to other ppl too. She said last time she was there the guy tried to "kiss" her. Gross. That's sexual assault. All I did was sit there and eat my salad. What is up with people. The girlfriend of the guy who grabbed my head was mad and stormed out. Geez can't a person just eat a salad in peace. The hotel customer who invited me to the pizza place also invited to his room that night but I declined. I did however offer his business an advertising opportunity. I do that to all businesses. But the guy turned out to be a weirdo so I never actually discussed it with him.

And I don't know why [redacted] suddenly brought it up today - especially since he said something about forgetting the "past" referring to the short time I've been here. He can't just dump something like that on somebody and not expect them to say anything. Especially when they have been falsely accused. Wow! He wasn't there. And he didn't even tell me what I supposedly did wrong. He was obviously biased (as he mentioned the pizza guy there was a personal friend of his). Why did he bring it up-

1. it contradicted what he said about moving forward and letting by gones be by gones.

2- I was totally shocked he even brought it up because I did absolutely nothing wrong and I am furious the pizza guy would suggest otherwise.

3- he didn't even say what I supposedly did wrong.

4- he was obviously biased since he mentioned the owner was a personal friend of his.

5- he brought it up and I wasn't even allowed to stick up for myself and tell him what really happened. You don't just dump some bizarre vague comment on somebody like that and not expect them to say anything.

I don't eat Bagels or the other stuff. So I asked the owner a couple days ago if it was Ok to have an extra yogurt. He said it was "no problem". Most people wouldn't have even asked. They would of simply done so. Especially since I don't eat Bagels and the other stuff they had out. Other customers had more than one thing. By way of example a man had a Bagel, Bowl of Cereal, and other stuff. And other people had more than 1 Bagel. They never said anything to them. So I'm not sure why they suddenly made it an issue. And singled me out. Had they told me when I first asked (which I was very considerate of doing) to no not take more than one yogurt then that'd be one thing. But they acted like everything was Ok. But their comments indicated otherwise. It was like they were being passive-aggressive or something.

After leaving that Italian place that night I never wanted to come back - I don't even eat pizza and I only went there in the first place because the other hotel guest invited me and told me to get in his car so I was being sociable. Have NO idea why any thing was an issue. In fact, if ANY one should have been complaining it should have been ME. I was physically assaulted by the drunk man and verbally harassed by his girlfriend who was mad at her boyfriend for peppering me with questions. I did nothing wrong and just tried to set boundaries with the guy. People cannot handle Rejection or Truth I noticed. He was apparently drunk and does this to other people. Why was the pizza guy making negative comments about me. Bizarre! I could have called the Police and filed a report for harassment because the man had no right to grab me. And he likely would have been arrested not only for assault but drunk in public. I am the one who was harassed there. I was just minding my own business eating my salad. I only went there because the other hotel customer invited me but I would never go to that place again! And after the bizarre comments [redacted] imposed on me today I've even less inclined to buy anything there (if that was even possible). I don't even drink and was only sitting at the bar because that's where the guy wanted me sit. The hotel customer commented that he had seen the guy in there before and that he drinks too much so I was like well you know I'm not from here and I've never been here before so why would you have me sit next to him if you know he's a weirdo. He made up some lame nonsensical excuse. I guess I'm the easiest person to point the finger at. See! I'm tired of being Bullied! I even told [redacted] the first day I got there that people treat a woman differently then they do mean especially if the woman is alone. If I had a man with me or even just any body they act different. I was the easiest person to point the finger at because I was the one in the most vulnerable situation. Sad how people can't just accept the Truth.

I don't know why [redacted] and his wife were so angry at me. I have been very considerate. I bent over backwards. Another hotel customer - not the same one who invited me to the pizza place - even called me a "sissy" because I did not want to bother the hotel owners. To give you background - he was eating his cereal and bagel and stuff and he saw me get up and try to get a cup of coffee. He must of been staring or something because he saw the run was empty and nothing was coming out. So he told me "Buzz the manager and tell them the coffee is empty." I replied "He told me earlier he was not feeling well and was going back to bed." The other hotel guest called me a sissy. No the issue is I was trying to be considerate.

[redacted] kept insulting me and imposing derogatory comments and kept using the word "scary" to refer to me. Wow! WhaTever. Evidently he has No concept of what he speaks.

He even criticized me for supposedly "flirting" with another hotel customer. The same hotel customer who called me a "sissy" initially started talking to me because he was mentioning how much he paid for the month and said he was looking to buy a house. It was friendly chatter. I said it was a pretty weather out and I wanted to get some exercise but because I did not live here obviously and my stuff was mostly in suitcases since I did not live here that if I could not find my sportswear - at the very least a pair of running shoes and a sportsbra - I couldn't go jogging. It was an innocent comment. It's a simple fact that people wear sportsgear such as running shoes when exercising. Women wear sportsbras when doing aerobic exercise. Not a big deal. I don't understand what all the to-do was about. It was just an innocent comment. I really wanted to go jogging - and one of the days I used the bicycle at the hotel.

And ppl were so paranoid - they were wondering why I was in Pa in the first place. It's really none of their business first of all - people can stay at hotels anywhere if they're traveling. I gave the front desk lady my web site. I don't understand why they made an issue out of stuff that was a Non-issue and constantly giving me a hard time and making mountains out of molehillls (at best) and making stuff up and imposing derogatory comments. I don't have to tell them my whole life story or anything - they're complete strangers - Hello!! - but in the context of asking them if they knew anyone renting an apt. in NY since the owners mentioned that's where they were from , I told them I was simply passing through and was the victim of a housing scam in NY and obviously needed a place to sleep while I shopped for a place. I don't understand why ppl are so paranoid. If anyone should be paranoid it's this chick! Especially after what I've been through. A woman traveling by herself all alone has to be careful. There are a lot of predators and bullies in the world and like I told [redacted]'s wife [redacted], people treat a girl differently when she's by herself. A girl can never be too careful these days. I tend to be very outgoing, trusting and friendly. I think that the guy is just taking me the wrong way - That is HIS perception and he obviously doesn't know me. I am a nice girl and no one has ever said such ridiculous and insulting nonsense about me before. I work with the Top salons in America and I also work with a former Miss [redacted]. I have my act together but have been hurt by people who don't. A lot of people like me and they know I am honest, fair and professional. I really don't understand people's negativity and paranoia. Really sad. The atmosphere was so bizarre that I was afraid to even come out of my room this morning and have breakfast. I like to keep things open and communicate. I was very respectful and considerate. They said they were angry because they were busy. I sensed there was something else and I just don't like passive-aggressiveness. They've only been here a month they and not had many customers according to them because this is their "slow season." I know it is stressful to run a business but please don't take it out on the victims just because they are easier targets! That is a Bully mentality. I've done property management before and dealt with people far worse than me (not that I'm bad or anything) but my point is I really don't understand why the owners were calling me names and saying I was out of my mind when NOTHING could be further from the truth. I even offered to help them - I didn't have to listen to the lady complain about her job and how "cheap" the owners are etc. That's really none of my business. She shouldn't be telling me that. But the stuff I addressed with them was relevant. Nonetheless I felt sorry for her and I told the lady that I've worked front desk before (not in hotels but law firms) and if they needed help I could help them. I don't understand their anger and paranoia. I was only staying there because I was the victim of a housing scam and they didn't say anything to anybody else who took multiple items at breakfast. One guy was walking around barefoot and took two cups of coffee and a handful of pastries - he said he took two cups to his room because the cups are very very small. I really don't understand why people here are so angry and paranoid. I am a very nice girl and I really was just looking for a safe friendly place to sleep while I figure out what to do. I was and am still in shock from the housing scam in NY. I obviously needed someplace to sleep and hotel in NY are WAY expensive. I was going to stay with a friend in DC but unfortunately their apartment caught fire. But really that's none of you all a business.

[redacted] was saying to me today that "why was I in Lititz?" As if I'm doing something wrong. What is up with people. What's all the paranoia and Nonsense about. Geez! After I spoke to [redacted] I went in my room and cried. I've never been treated so shabbily before in all my life.

Geez! People are so sensitive. If anyone had the right to complain it was ME. Hello!! I was physically assaulted at the pizza place by an intoxicated man. Whose girlfriend marched out in anger and said something rude to me because her boyfriend was peppering me questions. I under react to things. I also don't lie. Geez can't a lady eat a salad in peace. I like to be social with strangers but there's healthy boundaries and I certainly don't grab people by the head. Wow! Unbelievable that that pizza owner guy had the nerve to say something negative about me!!! Tells me more about him then it does the situation! I am outraged at the COMPLETE disrespect and Nonsense that was imposed on me. I'm sorry if they're still learning their jobs but they should not take it out in innocent people. Simple as that.

They're behavior was bipolar - one minute they were overly nice and coming to my room and offering stuff I didn't ask for and the next they were hostile and abusive and also making no sense. I just felt very uncomfortable and the only reason I didn't leave is because [redacted] was trying to rip me off (in addition to his verbal abuse) and only give me 40 dollars refund back when in fact it should have been $129. I also paid in Cash and he wouldn't give me a receipt. I've never heard of a business who treats people that way.

The managers [redacted] and [redacted] are bipolar: one minute they're overly nice and the next they're just as hostile and abusive as can be. Very strange. And they're paranoid too.

Your web site says you have 50 rooms and that the cost includes breakfast so I don't know why [redacted] was giving me a hard time about the yogurt. Then she suddenly approached me and said she found yogurt. Nothing they said made sense. I was terrified by all the bipolar-ness of their conduct of [redacted] and [redacted] that I didn't even want to come out of my room this morning and my qualms were CONFIRMED by the verbal tirade and other abuse and other Nonsense the [redacted] imposed on me. I've done property management before and I've worked in law firms and worked at front desks so I'm not sure who you have running your hotels. But they're not very warm and welcoming. I can only assume they targeted me because I am a lady by myself and it is easier.

I approached them this morning about getting a refund and leaving and the only reason I didn't is because [redacted] was trying to rip me off and only refund me 40 dollars not the $129 I was actually owed.

He also threatened me and told me to "stay in my room" like I was a 12 year old. That guy definitely has mental issues and has No business treating people that way. Very abusive (to put it kindly).

Your website (since [redacted] told me to check it) says you have 50 rooms and that the cost includes breakfast.

Evidently the people you have running your place don't know the difference sh-t and shoe polish.

It is also Illegal to create a hostile environment. Now I am scared to even be there because the guy an his girlfriend are Bipolar! THERE'S the ones who are "scary!" Give me a break people... And get a clue while you're at it. I'm the nicest person you'll ever meet in your life. I also won an award in NY for my humanitarian work. I don't need abuse from low lives. The owner should be more picky who he has running his hotel and not attack and blame innocent people. I really don't see what I even did wrong. These people just have bad tempers and absolutely no common sense. I expect the Owner to get back with me on this and offer me a refund for the trauma and abuse I suffered because of the complete lack of professionalism on the part of his new managers. Supposedly the place was not being run well before they got there either. And according to [redacted] and his girlfriend [redacted] they've only just moved there a month ago and are managing the place for a free place to stay. I don't know what they did before that but I have my act together! In fact, me staying there makes your place look good! You people are a joke and I have no reason to leave you a good [redacted] review. In fact I have every right to report them to the Revdex.com. They were very petty and abusive and also Saturday while [redacted] is saying let by gones be gones he's trying to nitpick with me about stuff from the first day I got there and say that oh she said with tax it was 308 and you paid 300- WHAT IS HE TALKING ABOUT!!! Why are these people so petty and abuisve. He's crazy. He COMPLETELY contradicted himself - both his actions and his words. This guy is missing teeth and girlfriend an eye so they are already scary! But really they have the nerve to criticize me when I did nothing wrong!! They're weirdos. No one would have been so considerate. They're crazy!!! I WILL NEVER STAY AT YOUR HOTEL AGAIN AND I AM OUTRAGED AT THE ABUSIVE WAY I WAS TREATED. I talked to a couple other people - one guy who said he knows someone who stayed there in his family while they were in town and would never stay there again!!!!! Now I know why! [redacted] and [redacted] are the only ones "out if their mind." I have my act together thank you very much - get a life losers!!!! You're a sg [redacted]. You're the only scary one. Go to the dentist. You should have taken it up with your girlfriend at the time or why bring it up several days later especially in the same sentence you're telling me to "let things go and let by gones be by gones." No offense or anything - You're obviously a liar and a hypocrite. I'd have to have an IQ of below 50 to not see that. YOU were the only ones nitpicking with people and being petty and abusive. And like I said earlier if ANY one had the right to complain it was me but I bent over backwards to be considerate. This guy is scary! HOW DARE HE TALK TO A WOMAN LIKE THAT. Him and his eyeball missing girlfriend are the only ones "out of their mind!!!!" [redacted] made no sense - he's bringing up Non issues from my first day here while in the same sentence saying to me "let by gones be by gones" when I was only responding to what they were saying. THEY were creating the problems not me. I can see they won't be working here long. One of the only reasons I wanted to stay here is because [redacted] said they had yogurts for breakfast. I've never heard of a place making an issue out of that before- especially when the customer is kind enough to ask which obviously I didn't even have to and I GUARANTEE no other customer would. They would just assume to take it where as I was being nice. These people are dramaqueens and liars and they make mountains out of mole hills and terrorize innocent people. They're terrorist and they scare your customers away. They make NO sense and have NO concept of what they speak. They're just losers managing your hotel for a free place to stay and they attack innocent people because they're Bullies and Low life's. They don't represent your hotel well and they have NO idea what they're doing. They're ugly inside and out. I don't appreciate the way I was treated and I expect a Formal Written Apology and some kind of refund for my stay. Like other hotels would do. I've never been so terrorized in all my life. They are Not a good "face" for your company and they have NO idea what they're doing. They're just jerks to put it kindly. They don't realize what they were doing was very twisted and abusive and THAT'S what's "scary." Also the fact that they are missing teeth and eyes and think they can harass a customer that way. They made No sense and the guy made NO sense and if he needs to take the issue up with his girlfriend with the missing eyeball. Not the innocent customer. He's a dramaqueen and very abusive. He lies. He's a hypocrite. He contradicts what he says. He's just a number one loser, to put it kindly. I will NEVER stay here again and I will indicate that in a [redacted] review as well and like I said I already heard people in town make negative comments about the place. I Expect a written Formal Apology and a complete refund for my stay. The only reason I stayed after Friday is because [redacted] refused to refund me. He was very abusive and petty and made no sense. I represent a LOT of companies. I have companies contact me all the time asking me to represent their brand or business. He only represents one sleazy company and he scares customers away! Not just with his missing teeth but with his abusive nonsensical statements. I guarantee you he will not be working here long and I guarantee you him and his girlfriend missing the eyeball won't be together long. They're not professionals. I have no idea what type of work they did before this - I can only speak that I've done property management and worked for law firms and been asked to represent brands in advertising and marketing and be a spokesmodel. These people are NOT professionals, they make mountains out of molehills and they completely lie. They're not representing your company well and they scare customers away. I asked to leave early and check out after Friday and the only reason I didn't is because [redacted] tried to rip me off. People cannot handle Truth or rejection. Sad.

Me and another hotel guest were eating breakfast around 10:30 11 o'clock and they criticized me (even though [redacted] told me breakfast was til 11) and not the other customer. All they did was kept singling me out and lying. [redacted] said "go on our web site". I'm said "I was going by what you told me plus you know I didn't book via the web site". Well I've looked at the web site like she suggested and it says that the rate includes breakfast so why all the petty abusive nonsense. I make your place look good by staying here. Very petty and abusive. The guy called me "impossible." Not at all. THEY'RE the ones who constantly contradict themselves and make no sense. They're BiPolar. One second they're overly nice (like knocking on my door to bring me a coffee maker I didn't request) or shouting insults at me outside to "hide" their abusive unprofessional conduct from other hotel customers. And refusing me a refund and imposing other nonsense on me. I feel sorry for both the guy with the missing teeth and the girl with the missing eye - they're both crazy and abusive. I make your place look good by staying there so eff you losers. They won't be working there long. It's not a friendly atmosphere and they harass customers with nonsense. One minute they're overly nice and the next minute they're overly hostile - they're crazy! Can't they just be professionals. Apparently not.

Why is [redacted] accusing me of supposedly "flirting" with some pilot because I mentioned I would need sportsgear to jog. That's HIS perception. He's not my husband or my boyfriend. Plus let's pretend for a moment I WAS flirting with the pilot (even though I wasn't) - WHO CARES. You know what IS bizarre though is that every time I see [redacted] talk to a male customer he says that his girlfriend "is in the shower". That's a little too much info. And I've heard him say this every time he speaks to a male customer and [redacted] can't be in the shower every time - it's just bizarre and unprofessional - why does the hotel customer need to know that [redacted] is in the shower. And the hotel customer gets a smirk on his face as if he's envisioning [redacted] getting out of the shower". It's just gross. He shouldn't be telling that to every male customer every time he sees them. It's not just unprofessional but it's disrespectful to his girlfriend. I've answered phones at law firms and I wouldn't say "he's in the bathroom" - if someone asks the professional thing to say is they're unavailable. Simple as that. Which brings me to the fact that a friend of mine called the hotel and said that [redacted] answered and immediately said my car wasn't there but that my stuff was still there which indicates they are stalking me. I told them I did not want housekeeping. When you're at home you don't change your sheets and towels every day. Plus a lot of hotels nowadays like to "go green." Plus I mentioned it to them I didn't want housekeeping and if I needed it I would let them know. I even asked for a "Housekeeping Needed" sign so it was clear but they still disrespected my wishes and given their Bipolar attitude of either being overly nice or overly nasty I am no longer comfortable there and they are probably thieves and that's why she's missing an eye and he's missing teeth. Not to be mean or anything - but it is what it is. I don't have any reason to trust these people. Especially after [redacted]'s BIZARRE AND BOGUS comments. They evidently don't know me and have this "fantasy" of who they think I am. They are very paranoid and have said some really nasty things. If ANY one should be cautious it's THIS chick! I've been through enough nonsense and B.S. They're the only "scary" ones because they don't realize they scare customers away. My friend also pointed out that a professional hotel would not have volunteered that information. They would have respected my privacy. I realize they just moved there a month ago and are still learning there job but they shouldn't punish the customer or take it out on them. NOT professional at all. I've done property management before and I've never heard of such a thing! They're crazy! I felt so uncomfortable I asked to check out early on Friday and Saturday and the only reason I didn't is because [redacted] was trying to rip me off and not refund me for the nights I didn't want to stay. They tell other customers that if they stay and then decided to stay somewhere else that they at least refund the nights you didn't stay. But many legitimate hotels will not even charge you if your stay was made unpleasant. It is what it is. Don't shoot the messenger.

Just because they think the owner is "cheap" and they don't like their jobs they shouldn't take it out on an innocent customer. That's not only extremely abusive, it's highly unprofessional. They need to get some common sense. Evidently they're still learning their jobs and they shouldn't be badmouthing the owner to customers. That's also unprofessional. These people are just weird. THEY'RE the only ones who are "scary"! Lol. Puh-lease. Spare me.

And the pizza guy - thanks for letting me know he's spreading lies about me - I already wasn't impressed with his place and never wanted to come back (it wasn't my idea to come in the first place, another hotel customer invited me) but I could have had his customer arrested for assault and battery!! Wow. I'll have to include that this loser pizza owner I not only tolerating such abuse in his establishment but he also re-victimizes the victim by trying to spread lies about them. What a loser! Why do people think it's OK to sh-t on people like that. Bunch of low class losers. Very sad people. They were lucky to have me - not the other way around. I am, also, in a position to promote your business and I DEF won't. No reasonable human being would tolerate that - you guys are Nothing more than Bullies and Losers. Simple as that.

They also Lied to my friend and said they did housekeeping when all they did was knock my violin over and steal some of my property! I should have called 911 as soon as I got there to File a Report for their obvious Snooping and Theft. Plus I already told them I wanted to leave last week but the only reason I stayed is because [redacted] refused me a refund. I wish I had paid with a credit card because I would call the credit card company and have it reversed. YOU PEOPLE ARE THIEVES. AND I WILL WRITE A [redacted] REVIEW AND CONTACT THE OFFICE OF THE ATTY GENERAL CONSUMER PROTECTION TO REPORT THEIR SHADY, DISHONEST AMD ABUSIVE BUSINESS PRACTICES. They're obviously low lives and are "out of their mind" because they have NO idea and their Bizarre behavior and comments tell me more about them then it does the situation. A customer told me they went in their yesterday and were told that if they paid to stay and then changed their mind that they would be refunded at least for the nights they didn't stay. They were scared of the guy at the front desk they said was working and said he had teeth missing and I told them the place was harassing me and doing bizarre crap and were trying to rip me off and only give me 40 dollars back. The guy said well they told their policy was different. So it appears to others [redacted] is Dishonest and a Bully. YOU HAVE NO LEGAL RIGHT TO STEAL OR SNOOP THROUGH MY THINGS. Especially after I told you I did NOT want you in my room you creepos! Even your GOOD reviews on line say your business is "spooky" and "uneasy." You didn't do housekeeping. You LIED to my friend who called. You're paranoid weirdos who have NO concept of what you speak. If ANY 1 should be cautious it's ME. You people are nuts! You're the only ones "out of your minds". You're lucky I didn't call the police on [redacted] because he was bhing me out and made me cry. I could have had him arrested for disorderly conduct. He had NO RIGHT to treat a customer that way! He's insane. I was going to put a "special thanks" in the magazine program to your hotel (I will be on NATIONAL TV this summer) but no reasonable person would tolerate somebody knocking over their violin and taking their things! You people are sick and paranoid!! Leave innocent people alone! Get a life. You obviously don't have one. You Bully and Harass innocent people. You Sicko! My [redacted] review and report to the Revdex.com will also document all your ridiculous offenses. If you have any conscience you ought to be ashamed of yourself. I am traumatized by the horrible and sick way I was treated. The least these people can do is offer me a refund for my stay. They should know better! People don't want to stay at places where they're being harassed and made to feel uncomfortable. My concerns were legitimate and if anything I overlooked and minimized the harm against me (see above). They blew things out of proportion and tried to make things something it wasn't. They're crazy! They also told a friend of mine that if you pay to stay there and then decide to stay somewhere else then they refund you for the days you didn't stay. Since this couple ([redacted]) Bullied me and created a hostile environment - any reasonable human being would have felt anxious and scared at being treated that way. And the pizza guy ([redacted] says is his best friend he's known for 15 years) has No concern for the fact that I was physically and verbally harassed at his establishment. People never cease to amaze me. Very sad world we live in.

Sincerely,

[redacted]Desired Settlement: Full Refund for my stay, which was a pure nightmare.

I wanted to leave Friday and Saturday but [redacted] refused me a refund.

Finally after they Tampered with my things and Lied to my friend and falsely stated they did "housekeeping" when in fact NOT, I was in additional fear of more stuff of mine getting stolen from these Dishonest people with a "prison grin" (as somebody else quoted it). Scary people! Even though I'm a fashion model I'll be the first person to say looks aren't everything - but it concerns that these people are missing eyes and teeth. They look like people who just got out of prison.

Business

Response:

April 28, 2014Dear [redacted],Regarding the complaint filed by the above complainant, [redacted], please find our true account to this matter with our experience with [redacted] on her stay with us at the Warwick Inn & Suites.I am one of the managers at the establishment. On March 18 2014, [redacted] checked in and wasn't sure how long she would be staying. She paid for a 3 night stay in cash at 40.00 per night plus tax totaling 133.20 (please find attached receipt given to complainant). She expressed to me, she would be paying each night afterwards. [redacted] explained she was currently in the process of looking for an apartment and asked if I knew of anyone who had one available in New York because, she was an aspiring fashion model and this is where she needed to be. I told her I would ask around and let her know. She gave me her website address to give to anyone who could help as a reference to her background. [redacted] seemed to be a friendly person but, at times devolved a lot of personal information. While I was outside, introduced her to a guest of ours who was from NY and they continued to talk while I went back inside. Later that night, the guest spoke to me and said he took [redacted] to a local pizzeria [redacted] and that she made a scene and was acting very crazy. He said she called his room several times that night and asked if we would speak to her and ask her to leave him alone.The next day, our other manager [redacted] went to [redacted] and the owner requested that he did not want our guest [redacted] in his establishment anymore. He said she caused a major scene with his other patrons and she was not welcomed there anymore. [redacted] spoke to [redacted] that day; she claimed that she was assaulted by someone at the restaurant. This never happened. She continued to go on and on to him about outlandish things. How one of our guests ate a lot of breakfast, how she only eats yogurt and that there was not enough for her to have. She wanted a Housekeeping Sign to put on her door (we pointed out to her it was on the back of her door). She would ring the bell throughout the day complaining about everything. The guest she talked about earlier in the day during breakfast told us she had put him down and suggested he should go on a diet. When we spoke to her about her no nonsense complaints and ridiculing of our guest she started to scream and more or less had a childlike temper tantrum. I was concerned because we had several young girls that were staying for a dance completion that weekend and they expresses to us they were a little disturbed by [redacted]s actions. We spoke to her again and asked if she would calm down and lets just start all over again. We even gave her a coffee pot for her room hoping this would eliminate any contact with our guest. [redacted] continued her bantering and tantrum throughout the day. She apologized and said she would stop. [redacted] told her maybe it was best for everyone if we all parted ways and that we would refund her one night stay. She just went to her room without saying a word.Later that day, I received a phone call from someone who was concerned about [redacted] and asked if she was still here. Against my better judgment, I told him I did not see her car in the parking lot and while I was doing housekeeping I knocked on her door briefly opened it and saw that her stuff was still there. I never touched anything in her room. Early the next morning, I found a note at the front desk for everyone to see from [redacted] with the key to her room (please find attached the letter she left) saying she would not be staying any longer. Later on that evening, I received several phone calls from [redacted] complaining and still going on and on about the guest and this time saying touched her stuff, knocked over her violin how she felt mistreated and victimized. I simply wished her luck and went about my business.We were disturbed by the accusations, cruel and crude remarks [redacted] had made about our establishment, guests and staff during her stay. We will not dignify our opinions or our thoughts to [redacted]s accusations or banter with any derogatory statements. In the years we have been in business, we have never received any complaints cr disturbing accusations as [redacted]. [redacted] made against us. As you can see by her complaint, [redacted] was not an easy person to get along with and with her past complaints and lawsuits against other establishments in the past it seems to us that [redacted] truly has some deeper issues that may need to be addressed. We believe we handled the situation in a professional matter and hope [redacted] gets the help she is in desperate need of.If you have any questions or are in need of any statements from our guest or owner of the restaurant [redacted], we would be happy to furnish these to you.Best Regards

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

---------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, May 13, 2014 at 8:28 PM

Subject: Fwd: As requested, here is the original receipt.

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From[redacted]

Date: Tue, May 13, 2014 at 1:56 PM

Subject: As requested, here is the original receipt.

To: [email protected]

Cc: [redacted]

The one they sent you is a FRAUD.