Wasabi Japanese Steakhouse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will provide the receipt
Regards,
*** ***

Hello, I apologize for the misunderstanding We do need the take out orders to be bought back to the restaurant for a replacement or a refund (orders bought back are trashed) If the food order and receipt is brought back to the restaurant, a full refund or replacement is given
No questions asked We're unfortunate to have to adopt this policy, in the past we have had too many food and gift card scams.With that said, we can make an exception for this incident We can comp a lunch order of the Hibachi Steak/Chicken for the guest They will just need to provide us with their name and phone number. Thank you,

Hello, I have spoken to the  both the server and manager on duty that handled the guest complaint and the following is what they relayed.  I kept each compalint and reply seperated as not to make it confusing. The guest and his companion was part of a party of 19 people.  They sat around a Hibachi grill, where the chef comes out and cooks the food in front of you. "Consumer stated he was given the wrong order"Guest sat down on the hibachi grill and ordered food that was cooked on the hibachi grill like every other guest in the party.  But when he received the bill, he state that he ordered teriyaki from the regular kitchen menu.  Guest typically only order Teriyaki meals from the kitchen when they sit on the traditional dining side (which is a completely different side of the restaurant, the side that has regular chair and tables.  Where the chef does NOT cook in front of you.  Yes, there's about a $5-$6 differences in price, but the ingredients, sides that come with the meal is completely different.  The guest 100% received a hibachi meal, cooked in front of him by a Hibachi chef and billed for a Hibachi meal.  If the guest still insist that he wanted a completely different meal cooked inside the kitchen after this explanation, we will gladly refund him the difference. "stated the food eaten made him ill"From what the manager and server stated, the guest complaint that he vomitted in the restroom.  Please understand that all 19 guest was cooked on the same hibachi grill, using the same ingredients and cut of meat and veggies & cooked with the same untensil, by the same chef.  The guest is the only one that vomitted.  The server did mention that she remember having to refill the Shirly Temple 6 times. I don't know if maybe the guest overate. " Consumer stated at the time he was charged tips and felt that he had poor service"It is stated on our menu that on the Hibachi dining, we charge a flat 18% gratuity for a party of 4 or more.  The gratuity is split between chef and server.  But if the customer doesn't feel the service is up to par, we will gladly take it off. "The consumer mentioned the staff had no concerns of him getting ill or served wrong order."The manager on duty stated that she though she handled the situation to the customer's satisfaction.  She said she took off 50% off the food for the customer, you can see the attached itemized bill, circle in red.  His companions food is also on the bill.  According to the server/manager, she had no complaints.   The $71.82 the guest is asking for is including his companion food, who had no complaints.  The $71.82 bill is already after a 50% discount the manager has given on the guest's order. With that said, we will do whatever the Revdex.com thinks is right. Thank you,     and over charged from the menu and stated the food eaten made him ill. Consumer stated at the time he was charged tips and felt that he had poor service. The consumer mentioned the staff had no concerns of him getting ill or served wrong order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Mr. T[redacted] Would you mind asking the guest for his order number from his receipt.  That way we can find out which staff members served the guest, then we can have a meeting with them and find out what exactly occured. Thankn youWasabi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted], We typically do require the customer to bring up issues with the food during the time when they are dining at the restaurant.  It will only take a minute to bring it to our managers attention.  Then we will remake the food or provide a refund.  Please understand...

that we are not saying that it didn't happened.  It is just that there's no way for us to tell what was scorched, how much of the food was left, which chef cooked your table.....etc.  It makes it very difficult to find out what exactly happened.  With that said, we are happy to provide a $25 food credit or gift card. Thank you,Wasabi management