Wasabi

This place where shall I start. First off, we had a party of 5 with out rsvp. Never ever were we told that gratuity will automatically be added to our bill. Now if they presented me with a MENU which they DON'T I may have read THE VERY SMALL print. When we received our bill it was very dark in there and did NOT notice that the 18% tip was added and then I proceed to add an additional 20%. THIS TIP WAS literally a total of $90.00. I do understand that I should have read my receipt more carefully in the DARK but my mistake. This is just an awful thing to do to a family of 5 without giving us notice.
Also, the additional 3.00 per meal for fried rice WTH all hibachi comes that way, what a rip off. THEN, if youd like ONLY broccolli and carrots YEP and additional 7.00 again what a rip off! ONE suggestion Wasabi I WANT A PHYSICAL MENU. MY elderly parents DO not have Smart phones and couldn't even see what was offered. I will NEVER return to Wasabi again.

I am very sorry for your disappointing experienceWe've been having technical issues with our email systemI completely understand how this can be very frustratingThank you for making me aware of your situationThis kind of behavior from our staff member is completely unacceptable and unprofessionalI will speak to the staffs responsible for your disappointing experienceDid you have a chance to express your dissatisfaction with the manager? He would have, most likely offered you some type of compensation that dayI will use this opportunity to better train our staffI will have a meeting with both the general manager and the executive chef in regards to their staff trainingPlease extend my apologizes to your group on my behalf l have also issued your creditcard a full refund- you should see the refund on your credit card within business days

Revdex.com: In response to tge response of Wasabi: Thank you for respondingIt was not the fault of the waiterThe mamager apologized and said he'd "take care of us"Very nice and sincereWe got free ice creamHowever when we got our checks - if you ordered sushi, it was taken off your receiptI didn't order sushi so I had to pay for all my food and recieved no discountBetween my friends who were with me, they got orders of sushi for freeI wasn't lookimg for handoutsI only found it completely unfair because I had to pay my entire bill after we ALL shared the same dining experienceI wrote my detailed concern on my receipt after I had left, so they knew exactly how I feltI actually expected they would reverse the charge, but obviously the did notThen I tried emailing them twiceI have reviewed the response made by the business in reference to complaint [redacted] *nd find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I am very sorry for your disappointing experience. We've been having technical issues with our email system. I completely understand how this can be very frustrating. Thank you for making me aware of your situation. This kind of behavior from our staff member is completely unacceptable and...

unprofessional. I will speak to the staffs responsible for your disappointing experience.. Did you have a chance to express your dissatisfaction with the manager? He would have, most likely offered you some type of compensation that day. I will use this opportunity to better train our staff. I will have a meeting with both the general manager and the executive chef in regards to their staff training. Please extend my apologizes to your group on my behalf l have also issued your credit. card a full refund- you should see the refund on your credit card within 5 business days.

Revdex.com:
In response to tge response of Wasabi: Thank you for responding. It was not the fault of the waiter. The mamager apologized and said he'd "take care of us". Very nice and sincere. We got free ice cream. However when we got our checks - if you ordered sushi, it was taken off your receipt. I didn't order sushi so I had to pay for all my food and recieved no discount. Between my friends who were with me, they got 5 orders of sushi for free. I wasn't lookimg for handouts. I only found it completely unfair because I had to pay my entire bill after we ALL shared the same dining experience. I wrote my detailed concern on my receipt after I had left, so they knew exactly how I felt. I actually expected they would reverse the charge, but obviously the did not. Then I tried emailing them twice. I have reviewed the response made by the business in reference to complaint [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
  Regards,
[redacted]