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Wasatch Credit Consulting, LLC

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Wasatch Credit Consulting, LLC Reviews (1)

To Whom it May Concern: Mr. [redacted] subscribed for services with Wasatch Credit Consulting in November, 2016 and according to his credit report, he had sixty derogatory items to resolve between the three credit bureaus.  His goal was to purchase a new home.  We prepared a credit...

analysis summarizing his credit report, created our dispute strategy, and started his casework immediately after he signed up.  As part of our agreement, each client agrees to provide Wasatch Credit with responses to our investigations from the credit bureaus and all other correspondence they receive during the credit restoration process.  When an investigation is opened with the credit bureaus, it can take up to 30 days to complete and a response is then sent to the customer with their findings.  Three rounds of disputes were sent to each of the three credit bureaus for a total of nine letters over a period of four months.  We only received two of the responses from Mr. [redacted] on February 10th, indicating that fourteen items had been deleted from his credit profile.  There were likely other positive results but we were unable to confirm that because seven of the credit bureau responses were not returned to our office after Mr. [redacted] received them.  We placed several calls to Mr. [redacted] and his wife requesting responses from the credit bureaus over the course of his enrollment.  On April 5, 2017, Mr. [redacted] emailed our office stating that he would like to cancel.  We explained that several dispute responses remained outstanding and advised that he could pull a consumer credit report for $1 from a third-party service so we could update his remaining responses.  He declined.  At that point, he was unwilling to take any steps to update his results and, per his request, we cancelled his enrollment.   His final payment was paid on March 28th.  On April 28th, a billing error caused Mr. [redacted] to be charged again.  I received an email from Mr. [redacted]’s wife at 6:02pm on May 1st, notifying me of the billing error and, contrary to Mr. [redacted]’s accusation, it was reversed the following morning at 9:20am after I saw her message in my email inbox.  Wasatch Credit has a 100% refund policy for situations where an internal mistake is made, a client is neglected, or if an employee mistake causes a delay in results.  We strive to make every client happy and my entire staff goes above and beyond in every situation to help customers achieve their goal of home ownership.  We are a referral business so if we do not perform at a high level, we will not get future business from past client referrals or from our referral partners.  After reviewing Mr. [redacted]’s file transcript and notes, there was nothing in his casework timeline that would indicate he was neglected or that my staff did anything that would have extended his enrollment unjustifiably.  We were limited on what we could do for him because he was not returning paperwork to our office as instructed.  Client participation is key when working to resolve credit obstacles and in this case, the limitations of my staff to complete his casework in a more timely manner were due to meager client participation.   I’ll address some of the specific accusations in his complaint.  He stated that his experience was horrific, which is troubling because I see no indication that he was treated unprofessionally at any time.  If my staff ever did something to a customer that could be described as horrific, it would be grounds for immediate termination.  He stated that he always dealt with a receptionist but we do not have a receptionist.  When customers call our main number, they are connected with the first available individual on our processing team with full access to all account resources.  They are very capable of satisfying client requests.  He stated that we billed him on the wrong day every month, implied that we had to refund him every month, and that he finally got fed up to the point that he fired us.  When Mr. [redacted] enrolled with us, he said he wanted his payments to come out on the third Thursday of every month.  Our system doesn’t work that way.  We need to place a specific day in our payment system for every scheduled payment, as stated in our agreement.  To accommodate him, we instructed him to let us know if payments needed to be moved around or it would be processed on the same day as the previous month.  There were two voided transactions out of five payments that we rescheduled for him.  That would have been unnecessary if he had notified us before the payment date that he wanted to change the date.  The voided transactions were not due mistakes on our end.  I don’t see any other evidence that there was a billing error every month as he stated in his complaint.  Respectfully, I believe that a refund beyond the billing error that was corrected on May 2nd is not justified in this situation.  I wish Mr. [redacted] the best and hope that he achieves his goal of home ownership.  Seann *. D[redacted]Managing MemberWasatch Credit Consulting, LLC435-990-5686 – Office801-407-1823 – [email protected]

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