Wash Masters Car Wash

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: [redacted] Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com On 1/22/we replaced a furnace of the same size that was pre existing [redacted] In the past years we have had good customer relation with no issues,calls or concerns from the customer in regards to the unit not operating properly, until 2/4/At this time the customer called, very angry and demanding satisfaction and said the power vent motor was bad due to the humidifier leakingWhen the service tech arrived at the customers, he tried to explain to the customer the power vent motor "may not" be covered under warranty due to the water damage from a non maintained humidifier padBut, the tech was not able to physically check the problem because the customer became verbally abusive, and yelling he was going to sue the company, and threw him out of his house, slamming the door behind himTo resolve the issue we sent another tech out to replace the power vent motor at no charge to satisfy the customer & at cost to the companyTo which the customer has signed our work ticket to verify In regards to the cold air returns, we only use authorized furnace tape and may have received a bad batch OFFER: The customer has informed us on 2/4/16, that he would not be using our services in the futureWe consider the case closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is factually correct but does not address our listed grievancesFirstly, [redacted] did not replace the heat sensors he promised to replace in the fall of Replacing the sensors was his own suggestion, something he claimed was needed for the furnace to function properlySecondly, the response does not address the size and suitability of the recommended and installed furnaceAn independent technician has brought it to our attention that the furnace installed is unsuitable for the size of the buildingIf necessary, we are willing to obtain a statement to this effectIt is the responsibility of a certified technician to recommend and install an appropriate furnace and meet the requirements of the customerWe were not made aware of the poor suitability of the installed unit, preventing us from being able to make an informed decisionWithout appropriate advise from a certified technician, it is unreasonable to hold a customer responsible for the efficacy of the purchased product Final Business Response / [redacted] (4000, 17, 2016/04/27) */ In hopes in resolving the issue with the customer, we are offering [redacted] To be paid in equal payments on the 1st of the proceeding months, if the customer agreesWe here apologize for all the inconvenience the matter has brought to him Final Consumer Response / [redacted] (2000, 24, 2016/05/05) */

Complaint: ***
I am rejecting this
response because: I do not understand the answer to my complaint by the car washThere is no "confusion".They no longer acknowledge my $car wash ticket as payment for ten car washesSo, I gave them back the ticket as I no longer wish to support their businessThe City of *** *** has many retirees, and a large number of them are former militaryIn my complaint I stated that I was not seeking reimbursement, but would like the company to honor any other car wash tickets others might wish to redeem
Regards,
*** ***

We do apologize for any inconvenience Please bring your original purchase receipt to discuss options for you car wash pass We only sell those car wash passes for $ Perhaps this is where the confusion occurred Thank you !

I, Mr [redacted], purchased this car wash in the beginning of April this year. Upon purchasing this car wash, I was not informed of numerous car wash passes or even "unlimited car wash passes" sold in which at no given time was I ever compensated or paid for any of those wash passes or unlimited wash...

passes. The company I purchased kept the same name but different ownership was established.  I am not operating with the same personnel, or policies of the former owner.   Therefore, since I was not compensated for these passes, I do not feel that I should have to grant the same passes I didn't get compensation for. I did honor his passes but at this time, after reviewing so many others and his own "unlimited passes", there is no way I can stay in business giving out free washes.  It's costing me labor, utilities, and water to give these services out for free. We have informed him that he has to go to the former owners car wash located on [redacted] for them to honor the passes they sold him or get his funds reimbursed.  For him to think its is my responsibility to reimburse him from my pocket when I did not collect a penny from him or the former owner is absurd. He is out of his freaking mind if he thinks he's entitled to that refund out of my pocket. I I do not appreciate customers that abuse my one time kindness and try to steel from my services by expecting me to honor his passes at my cost.  This, it is not my responsibility to reimburse him or honor passes I did not charge or profit from.  We have informed him where he can go to have the remaining pass honored or get his refund.  But, it won't come from me. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because the failure to get compensation during purchase is not customers fault. I am leaving my complaint in place to warn others of the bad business practices of this business.
Regards,
[redacted]

Once again, the customer making this complain had no concern of the new owners dilemmas or contracts. It is certainly not the customers fault that compensation was not in due order, so he rather steel from me, as the new owner rather than contact the former owner and use his other location for the services he purchased from him. I will not stand here and allow him to steel my services while I provide labor, utility cost and service for unpaid fees.  The solution is simple, contact the former owner, use the services at his other location and or get refunded from that location as well. I am not going to give free car washes at my expense simply because he does not want to drive a distance to the former owners car wash. If he keeps up this foolishness and trying to upset others and say we do not give the right service, he will find himself in deep trouble in court and he is well aware I will do so.  I did not sell him those passes and therefore, have no responsibility to him or honoring those passes.  Its ok for him to rip me off by getting free service without compensation, but, it's not right for me to protect my investments?  Inform him to be the christian he portrays to be as a member of the local church.  They believe they are entitled to their interest simply because they are christians, I don't think so.  Inform him that if he continues to speak out of line, he will be facing me and it's not going to be nice.  I have no issues in bringing this to court.

My fiance bought me a car wash and detail for Christmas for 120.00 dollars. Today was the first time we could take my vehicle in because of all the rain. He dropped off my SUV at about 0930 this morning. He explained to them that I was at work and would be picking up the truck around 3pm. When I got there it took about 10 mins for anyone to acknowledge my presence. Then when I went to look at my truck I noticed the front end, the wheels and the back of it were still extremely dirty. I told one of the guys that worked there about it and he said he would get someone to look at it. I then asked if I could speak to the manager and he basically had me go hunt him down. When I found the manager/owner Alex I told him I was not happy that my vehicle had been there for 6 hrs and I was disappointed with how it looked after spending 120.00 dollars. He said that was just for detailing the inside. At this point I hadn't even really inspected the inside of the truck. So I looked over the inside and to my surprise it was no cleaner than the outside. Alex never once apologized to me, he acted as if I was an aggravation. I will never return to any Washmasters in the SA area again.

Initial Business Response /* (1000, 5, 2016/02/29) */
Contact Name and Title: [redacted] Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
On 1/22/13 we replaced a furnace of the same size that was pre existing [redacted] In the past 3 years we have had good...

customer relation with no issues,calls or concerns from the customer in regards to the unit not operating properly, until 2/4/16. At this time the customer called, very angry and demanding satisfaction and said the power vent motor was bad due to the humidifier leaking. When the service tech arrived at the customers, he tried to explain to the customer the power vent motor "may not" be covered under warranty due to the water damage from a non maintained humidifier pad. But, the tech was not able to physically check the problem because the customer became verbally abusive, and yelling he was going to sue the company, and threw him out of his house, slamming the door behind him. To resolve the issue we sent another tech out to replace the power vent motor at no charge to satisfy the customer & at cost to the company. To which the customer has signed our work ticket to verify.
In regards to the cold air returns, we only use authorized furnace tape and may have received a bad batch.
OFFER:
The customer has informed us on 2/4/16, that he would not be using our services in the future. We consider the case closed.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is factually correct but does not address our listed grievances. Firstly, [redacted] did not replace the heat sensors he promised to replace in the fall of 2015. Replacing the sensors was his own suggestion, something he claimed was needed for the furnace to function properly. Secondly, the response does not address the size and suitability of the recommended and installed furnace. An independent technician has brought it to our attention that the furnace installed is unsuitable for the size of the building. If necessary, we are willing to obtain a statement to this effect. It is the responsibility of a certified technician to recommend and install an appropriate furnace and meet the requirements of the customer. We were not made aware of the poor suitability of the installed unit, preventing us from being able to make an informed decision. Without appropriate advise from a certified technician, it is unreasonable to hold a customer responsible for the efficacy of the purchased product.
Final Business Response /* (4000, 17, 2016/04/27) */
In hopes in resolving the issue with the customer, we are offering [redacted] To be paid in 2 equal payments on the 1st of the proceeding months, if the customer agrees. We here apologize for all the inconvenience the matter has brought to him.
Final Consumer Response /* (2000, 24, 2016/05/05) */