Washburn-McReavy Funeral Chapels & Cremation Services

Initial Business Response / [redacted] (1000, 8, 2014/10/23) */ When a family chooses Washburn McReavy to make final arrangements for a loved one, we make every effort to ensure their needs and expectations are well metBy the complaint filed by Ms [redacted] , it appears we have fallen short of this Our funeral director [redacted] met with the family of [redacted] on Wednesday, August 6, 2014, to make funeral arrangementsPart ofthat arrangement included getting an obituary to the Star Tribune to run in their Thursday editionAs a courtesy and at no cost to the families we serve, we have an area on our Web site Where we post obituaries that appear in the Star Tribune newspaper We apologize that the obituary for [redacted] did not appear on our Web site on Wednesday after the family met with the funeral directorItis our policy to post obituaries to our Web site once the obituary is made public by being printed in a newspaperThis is to ensure the information that is posted on our Web site is accurateThis would have been a non-issue ifthe Star Tribune had run the obituary on August 7, 2014, as ordered by the funeral directorDue to an error by the Star Tribune, the obituary ran a day later in their print edition on August 8, The Star Tribune took responsibility for their mistake and did not Charge the familyBoth the Star Tribune Web site and our Web site had the obituary for [redacted] posted online by noon on August '7, 2014, the day before the funeral service If we felt that We were negligent in any Way, We Certainly would have proactively compensated the familyWe sincerely apologize for the inconvenience the family of [redacted] had of having to Contact their family and friends to inform them about the funeral Sincerely, President cc: [redacted]

Initial Business Response /* (1000, 8, 2014/10/23) */
When a family chooses Washburn McReavy to make final arrangements for a loved one, we make every effort to ensure their needs and expectations are well met. By the complaint filed by Ms. [redacted], it appears we have fallen short of this.
Our...

funeral director [redacted] met with the family of [redacted] on Wednesday, August 6, 2014, to make funeral arrangements. Part ofthat arrangement included getting an obituary to the Star Tribune to run in their Thursday edition. As a courtesy and at no cost to the families we serve, we have an area on our Web site Where we post obituaries that appear in the Star Tribune newspaper.
We apologize that the obituary for [redacted] did not appear on our Web site on Wednesday after the family met with the funeral director. Itis our policy to post obituaries to our Web site once the obituary is made public by being printed in a newspaper. This is to ensure the information that is posted on our Web site is accurate. This would have been a non-issue ifthe Star Tribune had run the obituary on August 7, 2014, as ordered by the funeral director. Due to an error by the Star Tribune, the obituary ran a day later in their print edition on August 8, 2014.
The Star Tribune took responsibility for their mistake and did not Charge the family. Both the Star Tribune Web site and our Web site had the obituary for [redacted] posted online by noon on August '7, 2014, the day before the funeral service.
If we felt that We were negligent in any Way, We Certainly would have proactively compensated the family. We sincerely apologize for the inconvenience the family of [redacted] had of having to Contact their family and friends to inform them about the funeral.
Sincerely,
President
cc: [redacted]