We value all of our customers and any concerns that they may have with any work that is performed. All of our prices are set pricing which depends on the work that is to be performed. In no way is our pricing dependent on whether the customer is male or female. When the technicians presented the price to the customer's wife, she informed the technicians that she needed to call her husband to get approval of the price. She then let the technicians know that they are to proceed with the work. She signed stating that the work and the price were agreed upon and also signed the invoice when the work was complete stating that she was happy with the work and that the technicians performed the work they said they were going to do. If the customer would like we can give him a $50.00 off coupon for any future work that he may need.
The main issue I have is that this company took advantage of a home-maker/female by charging an excessive amount ($575) for a 1-hour service call with 2-servicing representatives. My wife was not told that the service call would be as limited as it was, no one in the Phoenix-area should ever pay a plumbing company $575 for a 1-hour service call. In addition, the after-hours visit the prior evening was a total waste of time; the service rep. (Danny) was there for only 15-minutes and used his cell-phone camera to show another company staffer was he saw --- he didn't have any understanding of the problem ... which is why he showed up the next day for training with the skilled representative. The bottom-line is the with 75-minutes (15-minutes + 1-hour) of 2-reps service time and ~ $50 in total material cost, the RESPECTFUL total service charge should be no more than $325 total --- this company shouldn't hide behind a "sales-job" that drives an unsuspecting home-maker to sign their form and being taken advantage of during the process. This is simply about a public-facing company doing the right-thing about being open/honest/transparent and not using gouge-pricing. We remain firm that this company apologize and refund the $250 overcharge. Thank you.
We value all of our customers and any concerns that they may have with any work that is performed. All of our prices are set pricing which depends on the work that is to be performed. In no way is our pricing dependent on whether the customer is male or female. When the technicians presented the price to the customer's wife, she informed the technicians that she needed to call her husband to get approval of the price. She then let the technicians know that they are to proceed with the work. She signed stating that the work and the price were agreed upon and also signed the invoice when the work was complete stating that she was happy with the work and that the technicians performed the work they said they were going to do. If the customer would like we can give him a $50.00 off coupon for any future work that he may need.
The main issue I have is that this company took advantage of a home-maker/female by charging an excessive amount ($575) for a 1-hour service call with 2-servicing representatives. My wife was not told that the service call would be as limited as it was, no one in the Phoenix-area should ever pay a plumbing company $575 for a 1-hour service call. In addition, the after-hours visit the prior evening was a total waste of time; the service rep. (Danny) was there for only 15-minutes and used his cell-phone camera to show another company staffer was he saw --- he didn't have any understanding of the problem ... which is why he showed up the next day for training with the skilled representative. The bottom-line is the with 75-minutes (15-minutes + 1-hour) of 2-reps service time and ~ $50 in total material cost, the RESPECTFUL total service charge should be no more than $325 total --- this company shouldn't hide behind a "sales-job" that drives an unsuspecting home-maker to sign their form and being taken advantage of during the process. This is simply about a public-facing company doing the right-thing about being open/honest/transparent and not using gouge-pricing. We remain firm that this company apologize and refund the $250 overcharge. Thank you.