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Washington Alarm

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Washington Alarm Reviews (1)

Washington Alarm has a record of excellence in dispatching on alarms Our primary focus is to dispatch on alarms according to our procedures and our customer’s requests procedure is to make two calls usually one inside the premise and one to the first number on the customer’s call listIf we are able, we leave a message when there is no answer However, in this case, we do not have a premise number, so we called [redacted] and then [redacted] *** There was no answer at either number, so we dispatched the guard service We then called [redacted] again and left a message When [redacted] called Washington Alarm and talked to Our Central Station Manager, it was discovered that [redacted] should no longer be on the call list We had [redacted] send in an updated call list and made the changes In reviewing the situation, two items came to light We should have left a message on [redacted] ’s voicemail and our customer, CPAP Blowouts, should have updated their call list when [redacted] was no longer a viable contact We always strive to resolve any issues with our customers In this case, we will refund the $charged for the guard response

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