Tue, May 2, at 5:PMTo: "Revdex.com/ [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org> [redacted] *** w/ Premium Package###-###-#### http:// [redacted] [redacted] .com/sites/images/ [redacted] / [redacted] .png Contact [redacted] *** w/ Premium Package in Arlington, VA· · · $16,995· Internet Price· *** Book Value$20,750http://images[redacted] .com/sites/images/certified/ [redacted] .jpg· Exterior: Obsidian· Interior: Parchment· Stock #: ***· Engine: 3.5L DOHC SFI 24-Valve VHybrid Engine· VIN #: [redacted] · Warranty: Preferred Warranty.· Mileage: 112,695· MPG*:CITY30HWY28· Email Dealer· Trade Appraisal· Make an Offer· Loan Calculator· Get Pre-Approved· This vehicle located at:· WBM of Arlington· [redacted] ***· Arlington, VA ***· ###-###-####· Map this location Full Name Email Address Phone Number Subject CommentsThank you for visiting another one of W B M of Arlington's exclusive listings! W B M of Arlington is a small family operated business established in We never purchase our vehicles from auctionsOur prices are generally the lowest because of our lower over head, and not due to poor qualitywe are satisfied with lower profit margins All our cars are inspected and are with [redacted] history! For pictures, please visit us @ www.wbminc.com [redacted] Some vehicles may have a few more miles than advertisedThis is due to test drives, inspection, and service[redacted] Please double check the accuracy of the options with your sales representativeOn some rare occasions, in transmission of the electronic feeds, some options may not be properly indicated [redacted] Ask me about how to get an extended warranty on this vehicle [redacted] We welcome pre-buy inspections [redacted] You won't find a better price for this vehicle anywhere« Show LessINCLUDED OPTIONAL EQUIPMENTKind Regards,Ali NTuesday, May 2, 4:PMSubject: ID of [redacted] [redacted] ***Dear [redacted] ,Please accept my apologies for the delayed replyUnfortunately, your emails had ended up in my “Spam” box.Below is a quick overview of the situation up to April the 7th of 2017: I will go over some of the details, so that you get the gest of things in early February (Vehicle was purchased on February 8th).After receiving [redacted] ***’s email dated Sunday February 12th at PM, I authorized our Sales Department to make an appointment for review as soon as possible [redacted] made several appointments and missed them without noticeHe finally showed up on February 16th at which time we agreed to make the repairs as a “Good Will gesture”Most the repairs were made on the same day to include (replacing the rear shock absorbers and repairing the EGR Valve)When [redacted] came in to pick up the vehicle, I personally went over every detail of the repairs with him to include a 10-mile test drive (Please review my follemail below)After the test drive, I offered [redacted] a full refund and had asked him "to return the vehicle if he was not satisfied..." He declinedIf you wish I could send you our log of communications, however it would take some time (there are over logs some are emails, many are telephone recordings, and some are text messages) [redacted] needed the vehicle early that day and would not allow us to finish reviewing the last issue “the scratching noise in the steering wheel area"So, we rescheduled another appointment for the next day which again he missed and then another which he also missedhe finally came in on February 22nd and after a 10-minute review it was proven that the source of the noise an out of place wire that was rubbing against the plastic cover of the steering wheel...nothing dramatic or loud or dangerous)This issue was also taken care of to his satisfaction within minutesAgain, I personally showed him the issue and again went for an extended test drive this time with [redacted] and our Shop Supervisor [redacted] apologized for making a big to do and was satisfiedAfter this, I again explained that these repairs were made as a "Goodwill Gesture" and that technically WBM did not have any responsibility towards these repairsAt which time he replied back that "he was an educated man and that he had received his Master’s Degree in Businessand that he understood and that he could read the contract He was apologetic and denied ever complaining to the bank or Gateway At this time, I asked him for the documentation that he had promised to provide from his visit to [redacted] of Silver Springs on February 10th (he had claimed that they had reviewed the vehicle and that it was [redacted] of Silver Springs that had diagnosed the issues!?) He replied that he had misplaced the document and that he did not remember the Service advisor's name?!Prior to [redacted] ***'s appointment on the 14th, on Monday February 13th I had called [redacted] of Silver Springs in order to get the records and speak with the service advisor that had reviewed [redacted] ***'s vehicleAfter an hour of research, they finally told me that "neither a customer by the name of Mambe or a vehicle with the VIN [redacted] had ever been to their service facility".I must also add, that [redacted] had bought the vehicle on February the 8th:The terms of sale were completely (AS/IS)[redacted] was made aware of this verbally + he had signed documents that stated this fact (the law requires us to present him with only one!)[redacted] had taken the vehicle for and extended “test Drive” he was never rushed through the process We never delayed or denied making service appointments (ALL GOODWILL REPAIRS), since the vehicle was sold on an “AS/IS” basis During a conference call with the lenders representative (Elena) it had become obvious that he had stretched the truth and had misrepresented the facts (He did not realize that we have record of our communications (Email, voice, and Text) The same was true when he had stated that the vehicle had been at “ [redacted] of Silver Springs” and the vehicle had never been there.Before and after each visit, we took [redacted] for an extensive road test in order to make sure the issues were identified 1st and then addressed.That the vehicle had been sold to [redacted] on an “AS/IS” basis with full disclosure for $(while the market value was at $20750.00)I was not sold for $as he has stated in his complaint.I have been working with [redacted] since early March and I am very familiar with his situationDue to the fact that we have over logged conversations + Emails + text messages in our system, should you desire to have copies of the documentation or a full file of our communications, I would have get back to you in the next few days.Kind Regards,Ali N
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are a multitude of inaccuracies in WBM's response My initial complaint stands as written I sought the direction and advice of the local police department and attorneys and they directed me to civil court, the AG’s office and the Revdex.com as best places to start after hearing my concern I have not filed any criminal or civil complaints in a good faith attempt to work this out with the business first The police did indicate that they did not think it was a criminal case once described by me I do not mention the “navigation system” deficiency in my Revdex.com complaint about WBM's advertising of “ultra luxury package” The standard features of an “ultra luxury package” are deficient by definition of “ultra” per the manufacturer’s specifications of “ultra luxury” The navigation system is an add on available with the Ultra Luxury Package It does not make the car the Ultra Luxury Package WBM is in the car business and they understand the difference between advertising trim packages as "luxury", "premium" and "ultra luxury" Ultra Luxury is of highest value The dealership is accurate about the documents I signed and agreed to in purchasing this car In essence these documents amount to saying .even if WBM misleads, misrepresents, falsifies or outright lies about anything and everything we tell you in the sale of this car, your signature on these documents indicates that you give up your right to pursue legal actions against our business Shame on me lesson learned about trusting the spoken word as compared to the written contract However, just because WBM and their attorney has the protection of various waivers and can blame the buyer does not make their business practice with consumers any betterNor does it make their behavior in this case justifiable This dealership hid behind a [redacted] and various advertising techniques and verbal commitments that were absolutely falseThey are not willing to own their misrepresentations in this dispute as it serves their position to blame the buyer for waiving rights without inspection They were aware that the car had been in an accident and repaired They verbally represented it as a volume issue for the local [redacted] dealer moving it to their shop to sell They did not disclose that they had bought it from the collision repair dealership because they, again, had the cover of an accident free [redacted] As far as the “written word/contract” portion of their argument is concerned .that road needs to go both ways The “sales contract” notes “ [redacted] Ultra Luxury Package” as advertised and repeatedly pitched during the sales process The vin can be run to show that this vehicle does not have ***’s Ultra Luxury Package The value of that package is between $2.5-3K The car as described by everyone at WBM is “practically brand new” Therefore, given that the hood is not practically brand new as it has been repaired with [redacted] and repainted (professionally but not dustless), the request for the $3k luxury package value in the form of a check to me is a reasonable settlement.Regards, [redacted]
From: Ali N [redacted] Date: Fri, Aug 28, at 5:PMSubject: (***) ID of [redacted] To: Revdex.com/ [redacted] < [redacted] @myRevdex.com.org>Cc: Tony , John M [redacted] < [redacted] @afsongroup.com>, "WBM/ [redacted] ( [redacted] @afsongroup.com)" < [redacted] [redacted] @***.com>, [redacted] /WBM < [redacted] @afsongroup.com>Dear [redacted] , [redacted] is correct.1) This deal had not finalized and our office should not have deposited the checkYesterday (August 27th) after PM our office manager and I were out of the office and unfortunately this check was deposited in errorUpon my return, I went to the branch in order to retrieve and cancel the deposit however (TD Bank informed us that it was too late).2) Our office has contacted [redacted] , and we have apologized for the errorAdditionally we have offered to refund her (immediately) any bank chargesMoreover, we have offered her a full refund (also immediately) for the full value of the check if it had cleared her accountThis means that if [redacted] were to provide us an online statement or a statement from her bank indicating that the check in question has cleared we would offer her an immediate refund.3) The unfortunate problem is that all of this may be “irrelevant” [redacted] ***, which was the issuing bank for the check in question, has just verified that this account does not have enough funds to cover neither the $(that [redacted] had agreed to pay immediately) nor the $for the check in questionRegardless of the availability of the funds in her account, we would still refund [redacted] for any bank charges that she may have incurred because of this depositWe always keep our word, and it is what our Sales Manager promised [redacted] less than hours ago.4) The last unfortunate aspect of this transaction is that we were informed by “***” that many important elements of her application were not accurate( [redacted] is the financial institution that had agreed to finance [redacted] , provided that the information on her application had checked out)All deposits are refundableAll canceled deals are refunded in fullIt is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notifiedOn some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the depositI do not think that it would be the case here [redacted] has promised to visit at PMIf [redacted] were not satisfied with any aspect of this deal, again within a reasonable amount of time we would cancel the transaction.You see [redacted] ; it makes more sense for us to cancel a deal, rather than fighting over “technicalities” It is too time consuming for everyone involvedAfter years of and we would rather have happy customers on the road (it preserves our piece of mind and reputation)This is exactly what was offered to [redacted] earlier today.Dear [redacted] , [redacted] did come as agreed at PM yesterdayInitially she was attempting to receive a refund for the $checkHowever, when we insisted on calling her bank in order to verify ( [redacted] ***), we were informed on speakerphone in her presence that the check had been returned with (insufficient funds)As promised, we did refund her the amount of $for the “Insufficient Funds” charge and she was on her wayBelow is her reply to my email that was sent to her earlier in the dayPlease let me know if there is more information needed on this issueKind regards, Ali N*** W B M of Arlington [redacted] Arlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Friday, August 28, 8:PMTo: Ali N***Subject: RE: (***) Walters refund Everything had been settled thank you very much Sent from my [redacted] Wireless 4G [redacted] smartphone-------- Original message --------From: Ali N [redacted] Date: 08/28/3:PM (GMT-05:00) To: [redacted] @ [redacted] .com Cc: Tony , John M [redacted] < [redacted] @afsongroup.com>, "WBM/ [redacted] ( [redacted] @afsongroup.com)" < [redacted] [redacted] @***.com> Subject: (***) [redacted] refund Dear [redacted] , Tony has informed me that you were stopping by at PMHe mentioned that you might be concerned about receiving a full refundI want to clarify WBM policies regarding deposits and refundsAll deposits are refundableAll canceled deals are refunded in fullIt is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notifiedOn some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the depositI do not think that it would be the case hereIf a customer were no satisfied with any aspect of the deal within a reasonable period, we would cancel the transaction and issuing a full refund on verified deposits and down paymentsFinally, in the event that you have incurred bank charges, we would also offer reimbursementYou see [redacted] ; it makes more sense for us to cancel a deal, rather than to fight over “technicalities”It is just too time-consuming for everyone involvedDuring the past years we have learned that and we would rather have happy customers on the road (it preserves our piece of mind and reputation) Kind regards, Ali N*** W B M of Arlington [redacted] Arlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com
Tue, May 2, at 5:PMTo: "Revdex.com/ [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org> [redacted] *** w/ Premium Package###-###-#### http:// [redacted] [redacted] .com/sites/images/ [redacted] / [redacted] .png Contact [redacted] *** w/ Premium Package in Arlington, VA· · · $16,995· Internet Price· *** Book Value$20,750http://images[redacted] .com/sites/images/certified/ [redacted] .jpg· Exterior: Obsidian· Interior: Parchment· Stock #: ***· Engine: 3.5L DOHC SFI 24-Valve VHybrid Engine· VIN #: [redacted] · Warranty: Preferred Warranty.· Mileage: 112,695· MPG*:CITY30HWY28· Email Dealer· Trade Appraisal· Make an Offer· Loan Calculator· Get Pre-Approved· This vehicle located at:· WBM of Arlington· [redacted] ***· Arlington, VA ***· ###-###-####· Map this location Full Name Email Address Phone Number Subject CommentsThank you for visiting another one of W B M of Arlington's exclusive listings! W B M of Arlington is a small family operated business established in We never purchase our vehicles from auctionsOur prices are generally the lowest because of our lower over head, and not due to poor qualitywe are satisfied with lower profit margins All our cars are inspected and are with [redacted] history! For pictures, please visit us @ www.wbminc.com [redacted] Some vehicles may have a few more miles than advertisedThis is due to test drives, inspection, and service[redacted] Please double check the accuracy of the options with your sales representativeOn some rare occasions, in transmission of the electronic feeds, some options may not be properly indicated [redacted] Ask me about how to get an extended warranty on this vehicle [redacted] We welcome pre-buy inspections [redacted] You won't find a better price for this vehicle anywhere« Show LessINCLUDED OPTIONAL EQUIPMENTKind Regards,Ali NTuesday, May 2, 4:PMSubject: ID of [redacted] [redacted] ***Dear [redacted] ,Please accept my apologies for the delayed replyUnfortunately, your emails had ended up in my “Spam” box.Below is a quick overview of the situation up to April the 7th of 2017: I will go over some of the details, so that you get the gest of things in early February (Vehicle was purchased on February 8th).After receiving [redacted] ***’s email dated Sunday February 12th at PM, I authorized our Sales Department to make an appointment for review as soon as possible [redacted] made several appointments and missed them without noticeHe finally showed up on February 16th at which time we agreed to make the repairs as a “Good Will gesture”Most the repairs were made on the same day to include (replacing the rear shock absorbers and repairing the EGR Valve)When [redacted] came in to pick up the vehicle, I personally went over every detail of the repairs with him to include a 10-mile test drive (Please review my follemail below)After the test drive, I offered [redacted] a full refund and had asked him "to return the vehicle if he was not satisfied..." He declinedIf you wish I could send you our log of communications, however it would take some time (there are over logs some are emails, many are telephone recordings, and some are text messages) [redacted] needed the vehicle early that day and would not allow us to finish reviewing the last issue “the scratching noise in the steering wheel area"So, we rescheduled another appointment for the next day which again he missed and then another which he also missedhe finally came in on February 22nd and after a 10-minute review it was proven that the source of the noise an out of place wire that was rubbing against the plastic cover of the steering wheel...nothing dramatic or loud or dangerous)This issue was also taken care of to his satisfaction within minutesAgain, I personally showed him the issue and again went for an extended test drive this time with [redacted] and our Shop Supervisor [redacted] apologized for making a big to do and was satisfiedAfter this, I again explained that these repairs were made as a "Goodwill Gesture" and that technically WBM did not have any responsibility towards these repairsAt which time he replied back that "he was an educated man and that he had received his Master’s Degree in Businessand that he understood and that he could read the contract He was apologetic and denied ever complaining to the bank or Gateway At this time, I asked him for the documentation that he had promised to provide from his visit to [redacted] of Silver Springs on February 10th (he had claimed that they had reviewed the vehicle and that it was [redacted] of Silver Springs that had diagnosed the issues!?) He replied that he had misplaced the document and that he did not remember the Service advisor's name?!Prior to [redacted] ***'s appointment on the 14th, on Monday February 13th I had called [redacted] of Silver Springs in order to get the records and speak with the service advisor that had reviewed [redacted] ***'s vehicleAfter an hour of research, they finally told me that "neither a customer by the name of Mambe or a vehicle with the VIN [redacted] had ever been to their service facility".I must also add, that [redacted] had bought the vehicle on February the 8th:The terms of sale were completely (AS/IS)[redacted] was made aware of this verbally + he had signed documents that stated this fact (the law requires us to present him with only one!)[redacted] had taken the vehicle for and extended “test Drive” he was never rushed through the process We never delayed or denied making service appointments (ALL GOODWILL REPAIRS), since the vehicle was sold on an “AS/IS” basis During a conference call with the lenders representative (Elena) it had become obvious that he had stretched the truth and had misrepresented the facts (He did not realize that we have record of our communications (Email, voice, and Text) The same was true when he had stated that the vehicle had been at “ [redacted] of Silver Springs” and the vehicle had never been there.Before and after each visit, we took [redacted] for an extensive road test in order to make sure the issues were identified 1st and then addressed.That the vehicle had been sold to [redacted] on an “AS/IS” basis with full disclosure for $(while the market value was at $20750.00)I was not sold for $as he has stated in his complaint.I have been working with [redacted] since early March and I am very familiar with his situationDue to the fact that we have over logged conversations + Emails + text messages in our system, should you desire to have copies of the documentation or a full file of our communications, I would have get back to you in the next few days.Kind Regards,Ali N
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are a multitude of inaccuracies in WBM's response My initial complaint stands as written I sought the direction and advice of the local police department and attorneys and they directed me to civil court, the AG’s office and the Revdex.com as best places to start after hearing my concern I have not filed any criminal or civil complaints in a good faith attempt to work this out with the business first The police did indicate that they did not think it was a criminal case once described by me I do not mention the “navigation system” deficiency in my Revdex.com complaint about WBM's advertising of “ultra luxury package” The standard features of an “ultra luxury package” are deficient by definition of “ultra” per the manufacturer’s specifications of “ultra luxury” The navigation system is an add on available with the Ultra Luxury Package It does not make the car the Ultra Luxury Package WBM is in the car business and they understand the difference between advertising trim packages as "luxury", "premium" and "ultra luxury" Ultra Luxury is of highest value The dealership is accurate about the documents I signed and agreed to in purchasing this car In essence these documents amount to saying .even if WBM misleads, misrepresents, falsifies or outright lies about anything and everything we tell you in the sale of this car, your signature on these documents indicates that you give up your right to pursue legal actions against our business Shame on me lesson learned about trusting the spoken word as compared to the written contract However, just because WBM and their attorney has the protection of various waivers and can blame the buyer does not make their business practice with consumers any betterNor does it make their behavior in this case justifiable This dealership hid behind a [redacted] and various advertising techniques and verbal commitments that were absolutely falseThey are not willing to own their misrepresentations in this dispute as it serves their position to blame the buyer for waiving rights without inspection They were aware that the car had been in an accident and repaired They verbally represented it as a volume issue for the local [redacted] dealer moving it to their shop to sell They did not disclose that they had bought it from the collision repair dealership because they, again, had the cover of an accident free [redacted] As far as the “written word/contract” portion of their argument is concerned .that road needs to go both ways The “sales contract” notes “ [redacted] Ultra Luxury Package” as advertised and repeatedly pitched during the sales process The vin can be run to show that this vehicle does not have ***’s Ultra Luxury Package The value of that package is between $2.5-3K The car as described by everyone at WBM is “practically brand new” Therefore, given that the hood is not practically brand new as it has been repaired with [redacted] and repainted (professionally but not dustless), the request for the $3k luxury package value in the form of a check to me is a reasonable settlement.Regards, [redacted]
From: Ali N [redacted] Date: Fri, Aug 28, at 5:PMSubject: (***) ID of [redacted] To: Revdex.com/ [redacted] < [redacted] @myRevdex.com.org>Cc: Tony , John M [redacted] < [redacted] @afsongroup.com>, "WBM/ [redacted] ( [redacted] @afsongroup.com)" < [redacted] [redacted] @***.com>, [redacted] /WBM < [redacted] @afsongroup.com>Dear [redacted] , [redacted] is correct.1) This deal had not finalized and our office should not have deposited the checkYesterday (August 27th) after PM our office manager and I were out of the office and unfortunately this check was deposited in errorUpon my return, I went to the branch in order to retrieve and cancel the deposit however (TD Bank informed us that it was too late).2) Our office has contacted [redacted] , and we have apologized for the errorAdditionally we have offered to refund her (immediately) any bank chargesMoreover, we have offered her a full refund (also immediately) for the full value of the check if it had cleared her accountThis means that if [redacted] were to provide us an online statement or a statement from her bank indicating that the check in question has cleared we would offer her an immediate refund.3) The unfortunate problem is that all of this may be “irrelevant” [redacted] ***, which was the issuing bank for the check in question, has just verified that this account does not have enough funds to cover neither the $(that [redacted] had agreed to pay immediately) nor the $for the check in questionRegardless of the availability of the funds in her account, we would still refund [redacted] for any bank charges that she may have incurred because of this depositWe always keep our word, and it is what our Sales Manager promised [redacted] less than hours ago.4) The last unfortunate aspect of this transaction is that we were informed by “***” that many important elements of her application were not accurate( [redacted] is the financial institution that had agreed to finance [redacted] , provided that the information on her application had checked out)All deposits are refundableAll canceled deals are refunded in fullIt is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notifiedOn some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the depositI do not think that it would be the case here [redacted] has promised to visit at PMIf [redacted] were not satisfied with any aspect of this deal, again within a reasonable amount of time we would cancel the transaction.You see [redacted] ; it makes more sense for us to cancel a deal, rather than fighting over “technicalities” It is too time consuming for everyone involvedAfter years of and we would rather have happy customers on the road (it preserves our piece of mind and reputation)This is exactly what was offered to [redacted] earlier today.Dear [redacted] , [redacted] did come as agreed at PM yesterdayInitially she was attempting to receive a refund for the $checkHowever, when we insisted on calling her bank in order to verify ( [redacted] ***), we were informed on speakerphone in her presence that the check had been returned with (insufficient funds)As promised, we did refund her the amount of $for the “Insufficient Funds” charge and she was on her wayBelow is her reply to my email that was sent to her earlier in the dayPlease let me know if there is more information needed on this issueKind regards, Ali N*** W B M of Arlington [redacted] Arlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Friday, August 28, 8:PMTo: Ali N***Subject: RE: (***) Walters refund Everything had been settled thank you very much Sent from my [redacted] Wireless 4G [redacted] smartphone-------- Original message --------From: Ali N [redacted] Date: 08/28/3:PM (GMT-05:00) To: [redacted] @ [redacted] .com Cc: Tony , John M [redacted] < [redacted] @afsongroup.com>, "WBM/ [redacted] ( [redacted] @afsongroup.com)" < [redacted] [redacted] @***.com> Subject: (***) [redacted] refund Dear [redacted] , Tony has informed me that you were stopping by at PMHe mentioned that you might be concerned about receiving a full refundI want to clarify WBM policies regarding deposits and refundsAll deposits are refundableAll canceled deals are refunded in fullIt is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notifiedOn some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the depositI do not think that it would be the case hereIf a customer were no satisfied with any aspect of the deal within a reasonable period, we would cancel the transaction and issuing a full refund on verified deposits and down paymentsFinally, in the event that you have incurred bank charges, we would also offer reimbursementYou see [redacted] ; it makes more sense for us to cancel a deal, rather than to fight over “technicalities”It is just too time-consuming for everyone involvedDuring the past years we have learned that and we would rather have happy customers on the road (it preserves our piece of mind and reputation) Kind regards, Ali N*** W B M of Arlington [redacted] Arlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com