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Washington Blvd. Motors Reviews (16)

From: Ali N [redacted] [mailto:***@afsongroup.com] Sent: Monday, November 9, 4:PMTo: Revdex.com/ [redacted] Cc: [redacted] @afsongroup.com)Subject: RE: (***) [redacted] ID of [redacted] Dear [redacted] , I see that this second complaint from [redacted] came inI am wondering if you have seen our reply to the first complaint on October 26th at PM? Regardless, even after that complaint, we have been attempting to address [redacted] ’s concernsEven though the vehicle was sold to [redacted] on an “As/Is” basis we have attempted to assist them in the following manner: 1) We have already authorized and paid [redacted] for the software upgrade that was needed(Even though this service would have cost us less locally).2) We have requested to verify if the TPMS sensors are actually missingBecause, we have pictures of the vehicle showing the dashboard of the vehicle without any “TPMS” warning lights (pictures below)If that would be inconvenient, we have authorized to pay ($336.00) which is $above the quoted amount by [redacted] here locally for the replacement of the TPMS sensors [redacted] has declinedWe have also offered to make the repairs here at the “ [redacted] location in Arlington VA” at no cost to [redacted] [redacted] has declined(Please note the email highlighted below).3) Attached you will find copies of the signed documentation advising [redacted] that the vehicle was sold to them on an As/Is basis on August 24th 2015.4) [redacted] purchased the [redacted] for $and not $You will also find another more detailed email communication with [redacted] below the highlighted emailWe are happy to make the repairs needed (even though miles have passed and the vehicle was sold on an As/Is basis) however we would like to verify the validity of these repairs and that the parts are missingPlease let me know if we offer any additional informationKind regards, Ali N*** W B M of ArlingtonN10th StreetArlington VA 22201Tel: +17032434466Fax: +17039918895Email: [email protected]: www.wbminc.com On Oct 27, 2015, at 8:PM, Ali N [redacted] wrote:Dear [redacted] , I thank you for the coments1) If item, number is accurate (We also have pictures of the day we took the vehicle with the lights on, also a written promise from Nima and signed!! That issues would be fixed, because it was authorized by Tony) than I do not believe we have an issuePlease forward that document as could not find it in the file.2) I was also not able to find any notes in the system regarding a request to repairs the TPMS until we received the report from Ray Catena BMWI would be grateful if you would forward that as well.3) Did the MD Inspector’s report also address the TPMS issue? If you have that, it would also be helpful.4) I do not believe that neither Ray Catena BMW nor the other repair facilities actually removed the tire from the wheel in order to see if the TPMS were not in placeI have stated my reasons for this belief previously.5) Finally, WBM is has been willing to make the repairs on the TPMS should you make an appointment and bring the vehicle hereAs you know we have already gotten a price quote from “ [redacted] ***” in Arlington, and they are willing to make the repairs for $labor + $for each sensor at a total of $with full warranty on parts and laborOf course, this price is offered to us as we have been doing business with them for over yearsKind regards, Ali N*** W B M of ArlingtonN10th StreetArlington VA 22201Tel: +17032434466Fax: +17039918895Email: [email protected]: www.wbminc.com Dear [redacted] , In spite of your numerous unreasonable threats and contacting the Revdex.com, I am writing you in order to assistHowever, you must first consider the following facts: 1) The vehicle was sold on an As/Is basis on August 24th with milesAt which time you agreed and signed many documents that advised you of the fact that the vehicle was sold on an As/Is basisAt the time, the vehicle valued at $NADA and you paid $2) Additionally at the time of sale, you witnessed many large signs that also advised you to make sure that any promises of repairs would be given to you in writingIn my experience (over years in the automotive industry), I have never come across a dealership that has many or as large signs advising its clients to make sure that they understand the terms of the sale and to make sure that they receive every promises in writing 3) Shortly after the sale on September 1st 2015, your vehicle passed “MD State Inspection” with miles, which is one of the toughest inspection procedures in the United States(Should there have been TPMS or suspension issues, the vehicle would not have passed inspection)4) Due to size, you will find copies of the documentation supporting the facts mentioned above in my next email5) Even though the vehicle was sold on an As/Is basis and WBM did not have any legal responsibility towards any mechanical issues, we have always been very cooperative with your concerns and made every effort to assist you regardless of the time of the dayThis includes paying for the software upgrade that was causing the “RPM” issue you were experiencing on October 25th with miles6) Even though Preferred Warranties may have covered the repair, WBM paid for the repair without any hesitationWBM does not hide behind “fine print and technicalities”, we pay when we feel it maybe ethical and responsible thing to do7) Even though the “TPMS” issue was not promised as part of the sale on August 24th, we agreed as a “Good will” gesture to pay $towards those repairs (which is $above our cost here at our facility)Additionally it must be noted that we do not believe that the “TPMS” sensors are completely missing from your vehicle, because the TPMS indicator light was not on in the vehicle based on our file pictures below8) Although we found it unjust to pay for a repair without having the opportunity to verify, we still agreed to pay the higher price offered by BMWHowever, any reasonable person would realize that the type of information and prices that you were given by your repair facilities were “unreasonable” at bestYou on the other hand decided to get upset without any research or verification, surely you could not expect WBM to pay for a “Good Will Repair” based on exaggerated prices and information Your repair facility had told you that one reason that they were charging you $per tire installation was due to the need for reprogramingThis is false; a [redacted] TPMS sensor does not need programing after installationPlease not the second picture below and you will notice a “reset” button Unverified information was that they told you that your vehicle did not have the sensorsWould you spend $of your money without verification? Especially if it was never promised in the first place? 9) Finally, if your vehicle had a warranty on the TPMS which it doesn’t the repairs would have needed to be performed WBM where we enjoy industry discounts and where we could verify the actual need for the repairsHow would you expect WBM to pay for repairs and to replace parts without verification? Especially when we are given, a price that is almost 250% higher than it would have cost us As you see [redacted] , we have been very reasonable and flexibleOn the other hand, you have been threatening us with lawsuits, the Attorney General, and have already filed a complaint with the Revdex.comWhich brings another point to mind, even though you had complained to the Revdex.com, we still paid for the software upgrade and still offered to pay $for the TPMS (as a good will gesture) without any preconditionsI recommend that you review the facts and reconsider your position on the many unfounded accusationsI believe that you will conclude that there are not many companies that would try to accommodate their customers as we haveVery kind regards, Ali N*** W B M of Arlington [redacted] Arlington VA ***Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com

[redacted] *** [redacted] I hope to find you wellWe have already started the process and are in Contact will [redacted] (who originally brought the issue to our attention on February 24th 2015)We have already forwarded all of the documents to include copies of the [redacted] Driver’s License, a debit card, Insurance binders that were presented to us at the time of sale to **I will further instruct our office to contact [redacted] ; however, I must tell you that this is the first time with such an experience in over yearsIf you or [redacted] has any recommendations, we will be happy to coordinateFurthermore, I want to let [redacted] know that I am personally very upset about the situationIt is just horribleA similar situation had presented itself with my wife’s credit, and it was a terrible ordealPlease feel free to call on us, and we will try to assist as much as possibleKind regards, Ali N [redacted] [redacted]

From: Ali N*** Date: Wed, May 6, at 6:PMSubject: FW: (***) *** *** ***/*** *** ID of *** (REPLY Part 1)To: *** *** Cc: *** , *** , ***
, *** ***@***.com>Dear *** ***, I apologize for the delay in my replySince there are a lot of communications to itemize with *** *** regarding *** ***s vehicle I will number the emails as there will be attachments in support of our statements and (too large for one transmission).I will also be itemizing in a chronological order. 1) *** *** along with *** *** visited our dealership on January 16th and test drove the *** **, and decided to leave a $Deposit. 2) Vehicle purchased on January 18th by *** ***The vehicle was originally advertised at $and due to previous relationship with *** ***, our sales manager *** agreed to sell the vehicle for a reduced price of $19795.00. 3) As it is a WBM policy to document all promises in writing, *** *** was given a “We Owe Slip” promising to repair the following items A) Hesitation issue, when accelerating and B) Replace Clips on the driver’s side fender linerCopy of the document attachedOtherwise the vehicle was sold to him on an As/Is Basis(Documents attached). 4) On the 19th of January at approximately pm, *** *** contacted *** by telephone (very upset and incoherent) and stated, “When applying the brakes the vehicle was shaking and that the brake pads were down to the metal”*** asked that he bring the vehicle so that we review and address the issue.5) On January 20th, *** *** brought the vehicle at in the afternoon, and contrary to our policy, *** *** was provided loanerHowever when we test-drove and reviewed the vehicle later that evening we came to realize that the front brake rotors were at 80% and the pads were at 70% + the rear brake rotors were at 65% and the pads were at 90%Even though, the vehicle was sold on an As/Is basis, as a Good will gesture we decided to replace all brake rotors and padsThe less expensive rout would have been to just shave the rotors, and they would have still passed VA inspection(documents attached)6) Just to be extra careful I ordered to have all tires balanced and rotatedBy the way, the tire threads on all tires were at 8/of an inch, which is at 90% *** *** is completely stretching the truth when he states that the vehicle had “bad” tiresWhen he was able to pass MD inspection on February 14th with miles on the same tires(Document attached) remember the vehicle was sold at a reduced price on an “As/Is” basis! Ali N*** W B M of ArlingtonN10th StreetArlington VA 22201Tel: +***Fax: +***Email: ali@***.comWeb: www.wbminc.com

From: Ali N*** Date: Tue, Dec 15, at 2:PMSubject: RE: (***) *** *** *** ID of ***.To: "***@myRevdex.com.org" Cc: *** ***we have been attempting to address *** ***’s concernsEven though the vehicle was sold to *** *** on an “As/Is” basis we have attempted to assist them in the following manner: 1) We have already authorized and paid *** *** for the software upgrade that was needed(Even though this service would have cost us less locally).2) We have requested to verify if the TPMS sensors are actually missingBecause, we have pictures of the vehicle showing the dashboard of the vehicle without any “TPMS” warning lights (pictures below)If that would be inconvenient, we have authorized to pay ($336.00) which is $above the quoted amount by *** *** here locally for the replacement of the TPMS sensors*** *** has declinedWe have also offered to make the repairs here at the “*** *** location in Arlington VA” at no cost to *** *** *** has declined(Please note the email highlighted below).3) Attached you will find copies of the signed documentation advising *** *** that the vehicle was sold to them on an As/Is basis on August 24th 2015.4) *** *** purchased the *** ** for $and not $

*** *** *** *** *** *** Vanessa has already started to inquire about the procedureAs I have mentioned previously we have never been through this processHowever, we will make every attempt to expedite the process and contact every one possible (on behalf of WBM)Of course, we will keep you up-to-dateIf it is not out of the “Revdex.com” protocol may we have an email address for *** *** so that we keep him in the loop directly? Kind regards, Ali N***
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Dear *** ***,I hope to find you well*** *** *** Purchased a vehicle from WBM on February 4th, and trase another that needed to be paid offAs it is standard practice our sales department contacted his “FCU” and obtained a day pay offUnfortunatly there was a day delay in paying
it off the vehicle due to the fact that our Registration and Titling Manager had been hospitalized during the week of Fbruary 13th… However, in advance of receiving this complaint from “Revdex.com”, *** ***’s email was forwarded to me by our sales department and I have already replied to it (below you will find a copy below along with my reply).To be honest with you, I do not see an issue hereObviously if the pay off quoted by *** ***’s Credit Union was higher than the actual pay off amount, our accounting department would refund *** ***… And if there were additional fees or charges that have resulted from the days of delay WBM would also absobe itOnce our accounting department has finalized the numbers, I will personal call *** *** in order to both apologize for the days of delay in the payoff and to answer any additional question that he may have.We will keep you in the loop with any developments on this.Kind Regards,Ali N*** W B M of Arlington*** ** *** ***Arlington VA 22201Tel: +***Fax: +***Email: ***@wbminc.comWeb: www.wbminc.com RE: Re: Credit card authorization formFrom:[email protected]:***@***.comTuesday, February 28, 12:PM Dear *** ***, I hope to find you well. Unfortunately, MsVanessa S***, the person in charge of our vehicle registration & titling department was hospitalized during the week of February 13th (your trade pay off was due on February 14th)However, on February 17th the payoff check was issued and mailedObviously WBM will absorb any additional fees or charges resulting from the 3-day delayOur accounting department is reviewing your file and we will be getting back to you in the next few daysIn the event that there is a refund due (as part of WBM's standard practice) our accounting department will mail a refund check to the address on file (*** *** **)Would you please confirm. Should you have additional questions please feel free to contact me directly. Kind Regards, Ali N***W B Mof Arlington*** ** *** ***Arlington VA 22201Tel:+***Fax: +***Web:www.wbminc.com Re: Credit card authorization formFrom: ***@***.comTo: [email protected], February 28, 09:AMYou did not follow through with the agreed amount of my vehicle payoffThe agreed upon payoff was approximately 11,You paid off approximately 10,and left me with the remainderI expect a refund of $or I will have to pursue other outlets to get reimbursedGet back to me soon as I will begin to file paperwork otherwise. On Fri, Feb 10, at 10:AM, *** *** wrote:Have you filed all my paperwork for title and registration?in PA I have to wait till I get the registration in order to get the inspectionI did research on the PA department of transportation website. Thanks***From: Revdex.com [mailto:[email protected]] Sent: Tuesday, February 28, 10:AM To: Ali N*** Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***You have a new message waiting for you from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to consumer complaint #***Please click on the link below to access the online dispute resolution web site and read this message. Click Here to see the complaint If your email program does not support HTML copy and paste the link below into your browser *** This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Web: www.myRevdex.com.org Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  This is a defective car and I would like this dealer to purchase the car back from me. I understand that I have put some miles on the car and I am willing to accept some depreciation.The bottom line is that I bought a very bad car from WMB Auto and I regret this. The dealer deceived me and the car has been hell since then. I have take it back to the dealer on several occasions and they only find short term "fixes" to the numerous problems. At no time did the dealer request to buy back the vehicle and I have been given the run around since when first I bought the car. At no time did I also refuse service to the vehicle.Selling a known defective product is criminal and I am truly disappointed with this dealer and with the numerous lies and misrepresentations about their dealership and this car in particular. At this point, I want out. I want the dealer to buy this vehicle back. Every other dealer has told me that that this is a defective vehicle and I need to get out of it before the problems ar beyond my control.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
There are a multitude of inaccuracies in WBM's response.  My initial complaint stands as written.
I sought the direction and advice of the local police department and attorneys and they directed me to civil court, the AG’s office and the Revdex.com as best places to start after hearing my concern.  I have not filed any criminal or civil complaints in a good faith attempt to work this out with the business first.  The police did indicate that they did not think it was a criminal case once described by me.
I do not mention the “navigation system” deficiency in my Revdex.com complaint about WBM's advertising of “ultra luxury package”.  The standard features of an “ultra luxury package” are deficient by definition of “ultra” per the manufacturer’s specifications of “ultra luxury”.  The navigation system is an add on available with the Ultra Luxury Package.  It does not make the car the Ultra Luxury Package.  WBM is in the car business and they understand the difference between advertising trim packages as "luxury", "premium" and "ultra luxury".  Ultra Luxury is of highest value.
The dealership is accurate about the documents I signed and agreed to in purchasing this car.  In essence these documents amount to saying….even if WBM misleads, misrepresents, falsifies or outright lies about anything and everything we tell you in the sale of this car, your signature on these documents indicates that you give up your right to pursue legal actions against our business.  Shame on me…lesson learned about trusting the spoken word as compared to the written contract.  However, just because WBM and their attorney has the protection of various waivers and can blame the buyer does not make their business practice with consumers any better. Nor does it make their behavior in this case justifiable. 
This dealership hid behind a [redacted] and various advertising techniques and verbal commitments that were absolutely false. They are not willing to own their misrepresentations in this dispute as it serves their position to blame the buyer for waiving rights without inspection.  They were aware that the car had been in an accident and repaired.  They verbally represented it as a volume issue for the local [redacted] dealer moving it to their shop to sell.  They did not disclose that they had bought it from the collision repair dealership because they, again, had the cover of an accident free [redacted].
As far as the “written word/contract” portion of their argument is concerned….that road needs to go both ways.  The “sales contract” notes “2013 [redacted] Ultra Luxury Package” as advertised and repeatedly pitched during the sales process.  The vin can be run to show that this vehicle does not have [redacted]’s Ultra Luxury Package.  The value of that package is between $2.5-3K.  The car as described by everyone at WBM is “practically brand new”.  Therefore, given that the hood is not practically brand new as it has been repaired with [redacted] and repainted (professionally but not dustless), the request for the $3k luxury package value in the form of a check to me is a reasonable settlement.Regards,[redacted]

From: Ali N[redacted] Sent: Monday, August 10, 2015 4:32 PMTo: Revdex.com/[redacted] ([redacted]@myRevdex.com.org)Subject: RE: ([redacted]) ID of [redacted] [redacted]  Dear [redacted],I hope to find you well. I was very surprised to receive this complaint from [redacted]. You see, since she purchased...

her vehicle on February 14th of 2015, the first time that any one contacted WBM regarding issues with the vehicle was arround 1.30 PM yesterday July 29th 2015 ([redacted] called Tony our sales manager). After whiche he imidiatly asked him to bring the vehicle for a review. When the subject came up this morning during our morning managers meeting, I imidiatly sent [redacted] the email which I have pasted and highlighted in yellow below. Below you will find WBM procedures and the event during the sale process in addition to those that followed the sale of this 2009 [redacted] to [redacted].1)         On February 14th [redacted] purchased a 2009 [redacted] with 79415.00 Miles on an “As/Is” basis. Their first contact after the sale regarding any issues with the vehicle was by [redacted] on July 29th (5 ½ months and 9775 miles after the sale). 2)         Based on our internal notes, (pasted below and Highlighted in green) on one occasion when the “Air Bag” light was discussed between Alfonso (the sales consultant) and [redacted]; [redacted] had informed Alfonso that he had already checked directly with “[redacted]” and that there was an “open campaign” regarding the air bag issue. During the same conversation, [redacted] had explained to Alfonso that he would address that issue on his own directly with [redacted]. Until July 29th, we never heard back from Mr. or [redacted], and we assumed that everything was fine.3)         As it is normal WBM procedure, during the sales process we provided [redacted] with a copy of the “[redacted]” report, she was given opportunity to have the vehicle checked and was not rushed through the process and finally provided [redacted] with very clear documentation to confirm our verbal promises (these documents are always signed by customers as an additional reminder). Those copies are attached for your review. Additionally we have placed large signs in our offices (unlike any other dealership that I am familiar with in my 28 years in business) that reminds, advises and encourages our customers to ask questions and to review the documents carefully. It is also our policy to ask the customer to have another final look at the vehicle and go over the vehicle again (just before leaving the dealership with their new vehicle).4)         The extended warranty that [redacted] purchased (first attachment) is a very good warranty and does offer great protection towards mechanical failure. It offers higher labor rates than most other aftermarket warranties, which limits “hourly rates”. Its coverage is not identical but very similar to the “Powertrain” warranty offered by many manufacturers on new vehicles. Obviously [redacted] was given ample time to review, and ask questions prior to committing to the purchase of this warranty.5)         Even though WBM had sold the vehicle on an “As/Is” basis and it was almost 10.000 miles after the sale, when [redacted] contacted Tony (our sales manager) on July 29th. Tony’s immediate response was to “Please bring the vehicle, and we will see how we can be of assistance”. I do not believe many businesses would have similar attitude in similar circumstances.6)         We are still waiting for the [redacted] to make an appointment so that we review the situation and perhaps offer solutions to the issues (the vehicle has never made it to WBM for a review). Again Tony contacted [redacted] yesterday (July 29th) in order to make an appointment with [redacted], and she had informed him “she was not available until next week”.Please feel free to contact me should you need additional information.Very Kind regards,Ali N[redacted]W B M of Arlington3210 N. 10th StreetArlington VA 22201Tel: +[redacted]Fax: +[redacted]Email: [redacted]@afsongroup.comWeb: www.wbminc.com Below you will find my email to [redacted] earlier today.Dear [redacted],Our sales team informed me yesterday that your husband had reached out to them regarding some issues that you were experiencing with the 2009 [redacted] that you had purchased from us on February 14th of this year. Even though, the vehicle was sold on an “As/Is” basis over 5 ½ months ago and has accumulated over 9775 miles (vehicle was sold with 79415.00 miles on February 14th 2015 and last mileage verified by [redacted] on July 29th at 89190 miles shortly after their conversation); we would still like to review the vehicle and see if we can assist in the process. Please make sure to call and make an appointment before you authorize any repairs elsewhere. We value your business, and although there is not a warranty on the vehicle by WBM, when possible we attempt to offer “Good Will” assistance.Tony was trying to contact your husband earlier in order to follow up on their conversation of July 29th; unfortunately, he did not have a phone number for him. Would you please forward us his number? One of the issues that we wanted to discuss with [redacted] was the issue of the “Air Bag” light. Based on our internal notes of February 18th (below) the subject of the air bag was discussed with [redacted], and he was going to arrange with his local [redacted] dealer. If something had gone contrary to those plans, we will need to discuss it, and see if we can be of assistance.02/18/2015 13:06 ALFONSO: CUST COMPLAINED ABOUT THE CHILD LOCK HAROON FIXED IT, THERE WAS AIRBAG LIGHT ON, and HUSBAND VERIFIED THAT IS ON A [redacted] RECALL (HE CALLED [redacted] DEALER AND HE IS OK ON THAT) >>>>>>>>>>>>>>>>Again, I urge you to contact us and make an apointment so that we can review the vehicle as soon as possible.Very kind regards,Ali N[redacted]W B M of Arlington3210 N. 10th StreetArlington VA 22201Tel: +[redacted]Fax: +[redacted]Email: [redacted]@afsongroup.comWeb: www.wbminc.com

From: Ali N[redacted] <[redacted]@afsongroup.com>Date: Fri, Aug 28, 2015 at 5:11 PMSubject: ([redacted]) ID of [redacted]To: Revdex.com/[redacted] <[redacted]@myRevdex.com.org>Cc: Tony <[redacted]@afsongroup.com>, John M[redacted] <[redacted]@afsongroup.com>, "WBM/[redacted] ([redacted]@afsongroup.com)"...

<[redacted].[redacted].com>, [redacted]/WBM <[redacted]@afsongroup.com>Dear [redacted],[redacted] is correct.1)         This deal had not finalized and our office should not have deposited the check. Yesterday (August 27th) after 2.00 PM our office manager and I were out of the office and unfortunately this check was deposited in error. Upon my return, I went to the branch in order to retrieve and cancel the deposit however (TD Bank informed us that it was too late).2)         Our office has contacted [redacted], and we have apologized for the error. Additionally we have offered to refund her (immediately) any bank charges. Moreover, we have offered her a full refund (also immediately) for the full value of the check if it had cleared her account. This means that if [redacted] were to provide us an online statement or a statement from her bank indicating that the check in question has cleared we would offer her an immediate refund.3)         The unfortunate problem is that all of this may be “irrelevant”. [redacted], which was the issuing bank for the check in question, has just verified that this account does not have enough funds to cover neither the $500.00 (that [redacted] had agreed to pay immediately) nor the $2000.00 for the check in question. Regardless of the availability of the funds in her account, we would still refund [redacted] for any bank charges that she may have incurred because of this deposit. We always keep our word, and it is what our Sales Manager promised [redacted] less than 2 hours ago.4)         The last unfortunate aspect of this transaction is that we were informed by “[redacted]” that many important elements of her application were not accurate. ([redacted] is the financial institution that had agreed to finance [redacted], provided that the information on her application had checked out)All deposits are refundable. All canceled deals are refunded in full. It is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notified. On some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the deposit. I do not think that it would be the case here. [redacted] has promised to visit at 5.00 PM. If [redacted] were not satisfied with any aspect of this deal, again within a reasonable amount of time we would cancel the transaction.You see [redacted]; it makes more sense for us to cancel a deal, rather than fighting over “technicalities”.   It is too time consuming for everyone involved. After 29 years of and we would rather have happy customers on the road (it preserves our piece of mind and reputation). This is exactly what was offered to [redacted] earlier today.Dear [redacted], [redacted] did come as agreed at 5.00 PM yesterday. Initially she was attempting to receive a refund for the $2000.00 check. However, when we insisted on calling her bank in order to verify ([redacted]), we were informed on speakerphone in her presence that the check had been returned with (insufficient funds). As promised, we did refund her the amount of $35.00 for the “Insufficient Funds” charge and she was on her way. Below is her reply to my email that was sent to her earlier in the day. Please let me know if there is more information needed on this issue. Kind regards,  Ali N[redacted] W B M of Arlington[redacted]Arlington VA 22201Tel: +[redacted]Fax: +[redacted]Email: [redacted]@afsongroup.comWeb: www.wbminc.com    From: [redacted] [mailto:[redacted].com] Sent: Friday, August 28, 2015 8:52 PMTo: Ali N[redacted]Subject: RE: ([redacted]) Walters refund Everything had been settled thank you very much.  Sent from my [redacted] Wireless 4G [redacted] smartphone-------- Original message --------From: Ali N[redacted] <[redacted]@afsongroup.com> Date: 08/28/2015 3:50 PM (GMT-05:00) To: [redacted].com Cc: Tony <[redacted]@afsongroup.com>, John M[redacted] <[redacted]@afsongroup.com>, "WBM/[redacted] ([redacted]@afsongroup.com)" <[redacted].[redacted].com> Subject: ([redacted]) [redacted] refund  Dear [redacted], Tony has informed me that you were stopping by at 5.00 PM. He mentioned that you might be concerned about receiving a full refund. I want to clarify WBM policies regarding deposits and refunds. All deposits are refundable. All canceled deals are refunded in full. It is WBM policy to refund customers in full in the event that a deal does not go through, providing that there is no damage to the vehicle and that the vehicle is returned immediately after the customer is notified. On some rare occasions when the customer refuses to return the vehicle in a timely manner, the cost of reposition is deducted from the deposit. I do not think that it would be the case here. If a customer were no satisfied with any aspect of the deal within a reasonable period, we would cancel the transaction and issuing a full refund on verified deposits and down payments. Finally, in the event that you have incurred bank charges, we would also offer reimbursement. You see [redacted]; it makes more sense for us to cancel a deal, rather than to fight over “technicalities”. It is just too time-consuming for everyone involved. During the past 29 years we have learned that and we would rather have happy customers on the road (it preserves our piece of mind and reputation).  Kind regards, Ali N[redacted] W B M of Arlington[redacted]Arlington VA 22201Tel: +[redacted]Fax: +[redacted]Email: [redacted]@afsongroup.comWeb: www.wbminc.com

Tue, May 2, 2017 at 5:03 PMTo: "Revdex.com/[redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>2010 [redacted] w/ Premium Package###-###-#### http://[redacted].[redacted].com/sites/images/[redacted].pn... Contact2010 [redacted] w/ Premium Package in Arlington,...

VA·          ·          ·         $16,995·         Internet Price·         [redacted] Book Value$20,750http://images1.[redacted].com/sites/images/certified/[redacted].jpg�...         Exterior: Obsidian·         Interior: Parchment·         Stock #: [redacted]·         Engine: 3.5L DOHC SFI 24-Valve V6 Hybrid Engine·         VIN #: [redacted]·         Warranty: Preferred Warranty.·         Mileage: 112,695·         MPG*:CITY30HWY28·         Email Dealer·         Trade Appraisal·         Make an Offer·         Loan Calculator·         Get Pre-Approved·         This vehicle located at:·         WBM of Arlington·         [redacted]·         Arlington, VA [redacted]·         ###-###-####·         Map this location1.     Full Name2.     Email Address3.     Phone Number1.     Subject2.     CommentsThank you for visiting another one of W B M of Arlington's exclusive listings! W B M of Arlington is a small family operated business established in 1988. 1 We never purchase our vehicles from auctions. 2 Our prices are generally the lowest because of our lower over head, and not due to poor quality. we are satisfied with lower profit margins 3 All our cars are inspected and are with [redacted] history! For pictures, please visit us @ www.wbminc.com * Some vehicles may have a few more miles than advertised. This is due to test drives, inspection, and service.* Please double check the accuracy of the options with your sales representative. On some rare occasions, in transmission of the electronic feeds, some options may not be properly indicated. * Ask me about how to get an extended warranty on this vehicle * We welcome pre-buy inspections * You won't find a better price for this vehicle anywhere« Show LessINCLUDED OPTIONAL EQUIPMENTKind Regards,Ali NTuesday, May 2, 2017 4:46 PMSubject: ID of [redacted]Dear [redacted],Please accept my apologies for the delayed reply. Unfortunately, your emails had ended up in my “Spam” box.Below is a quick overview of the situation up to April the 7th of 2017: I will go over some of the details, so that you get the gest of things in early February (Vehicle was purchased on February 8th).After receiving [redacted]’s email dated Sunday February 12th at 10.02 PM, I authorized our Sales Department to make an appointment for review as soon as possible. [redacted] made several appointments and missed them without notice. He finally showed up on February 16th at which time we agreed to make the repairs as a “Good Will gesture”. Most the repairs were made on the same day to include (replacing the rear shock absorbers and repairing the EGR Valve). When [redacted] came in to pick up the vehicle, I personally went over every detail of the repairs with him to include a 10-mile test drive (Please review my follow-up email below). After the test drive, I offered [redacted] a full refund and had asked him "to return the vehicle if he was not satisfied..." He declined. If you wish I could send you our log of communications, however it would take some time (there are over 30 logs some are emails, many are telephone recordings, and some are text messages). [redacted] needed the vehicle early that day and would not allow us to finish reviewing the last issue “the scratching noise in the steering wheel area". So, we rescheduled another appointment for the next day which again he missed and then another which he also missed... he finally came in on February 22nd and after a 10-minute review it was proven that the source of the noise an out of place wire that was rubbing against the plastic cover of the steering wheel...nothing dramatic or loud or dangerous). This issue was also taken care of to his satisfaction within minutes. Again, I personally showed him the issue and again went for an extended test drive this time with [redacted] and our Shop Supervisor. [redacted] apologized for making a big to do and was satisfied. After this, I again explained that these repairs were made as a "Goodwill Gesture" and that technically WBM did not have any responsibility towards these repairs... At which time he replied back that "he was an educated man and that he had received his Master’s Degree in Business... and that he understood and that he could read the contract… He was apologetic and denied ever complaining to the bank or Gateway 1... At this time, I asked him for the documentation that he had promised to provide from his visit to [redacted] of Silver Springs on February 10th (he had claimed that they had reviewed the vehicle and that it was [redacted] of Silver Springs that had diagnosed the issues!?) He replied that he had misplaced the document and that he did not remember the Service advisor's name?!Prior to [redacted]'s appointment on the 14th, on Monday February 13th I had called [redacted] of Silver Springs in order to get the records and speak with the service advisor that had reviewed [redacted]'s vehicle. After an hour of research, they finally told me that "neither a customer by the name of Mambe or a vehicle with the VIN [redacted] had ever been to their service facility".I must also add, that [redacted] had bought the vehicle on February the 8th:The terms of sale were completely (AS/IS).[redacted] was made aware of this verbally + he had signed 5 documents that stated this fact (the law requires us to present him with only one!).[redacted] had taken the vehicle for and extended “test Drive” … he was never rushed through the process…We never delayed or denied making service appointments (ALL GOODWILL REPAIRS), since the vehicle was sold on an “AS/IS” basis…During a conference call with the lenders representative (Elena) it had become obvious that he had stretched the truth and had misrepresented the facts (He did not realize that we have record of our communications (Email, voice, and Text) …The same was true when he had stated that the vehicle had been at “[redacted] of Silver Springs” and the vehicle had never been there.Before and after each visit, we took [redacted] for an extensive road test in order to make sure the issues were identified 1st and then addressed.That the vehicle had been sold to [redacted] on an “AS/IS” basis with full disclosure for $16651.00 (while the market value was at $20750.00). I was not sold for $18699.00 as he has stated in his complaint.I have been working with [redacted] since early March and I am very familiar with his situation. Due to the fact that we have over 30 logged conversations + Emails + text messages in our system, should you desire to have copies of the documentation or a full file of our communications, I would have get back to you in the next few days.Kind Regards,Ali N

From: [redacted] U[redacted] <[redacted]@afsongroup.com>Date: Thu, May 21, 2015 at 6:12 PMSubject: (17113) [redacted] ID of [redacted]To: [redacted]@myRevdex.com.orgCc: Ali N[redacted] <[redacted]@afsongroup.com>Revdex.com of Metro Washington DC & Eastern Pennsylvania RE:   Case No.:  ...

        ID [redacted]        Complainant:              [redacted]        Business:           Washington Boulevard Motors, Inc. Dear Sir or Madam:         I am writing on behalf of Washington Boulevard Motors, Inc., t/a WBM of Arlington (“WBM”) in reply to the above-referenced complaint by [redacted] of Mineral, Virginia.         As a threshold matter, [redacted]’s complaint contains numerous inaccuracies about his used motor vehicle transaction.  [redacted] was and remains mistaken about the ultra-luxury package, which was not advertised to include a navigation system. WBM’s advertisement was consistent with the vehicle’s features (which [redacted] personally inspected prior to its purchase), publicly available literature and information about the vehicle, and information widely available from the vehicle’s manufacturer.          Contrary to [redacted]’s complaint, WBM acted forthrightly and transparently with him at all times, including in connection with the sale of the used 2013 [redacted] motor vehicle. Prior to [redacted]’s purchase, WBM informed him that he was free to take the vehicle home or to have it checked out by any independent shop.  Prior to his purchase, [redacted] declined to take the vehicle home or to have the vehicle looked at independently.  Accordingly, and as part of [redacted]’s purchase from WBM, he was provided, and [redacted] signed, a Used Vehicle Disclosure and Waiver.  In the disclosure and waiver that he signed, [redacted] explicitly acknowledged that WBM cannot advise about a vehicle’s prior history because such information is frequently unavailable or unreliable, and that [redacted] was invited to conduct his own, or an independent, inspection of the vehicle prior to his purchase. [redacted] also acknowledged in writing that he either obtained or willingly chose not to obtain an independent diagnosis of the vehicle prior to purchasing it.          As widely expected by customers shopping for used vehicles, [redacted] also received a [redacted] report, something that his complaint admits.  But [redacted] complains about actions alleged against a different auto dealership’s repair facility in purportedly failing to report that which [redacted] insists should have been reported to [redacted].  [redacted]’s complaint admits that [redacted] did not reflect prior accident damage.   Moreover, [redacted] makes it clear that not all prior damage may be reported:  “[redacted] DEPENDS ON ITS SOURCES FOR THE ACCURACY AND RELIABILITY OF ITS INFORMATION. THEREFORE, NO RESPONSIBILITY IS ASSUMED BY [redacted] OR ITS AGENTS FOR ERRORS OR OMISSIONS IN THIS REPORT.”  [redacted]’s allegations about what a different and unrelated auto dealership or its repair facilities, as named in his complaint, allegedly did or did not do, or allegedly did or did not report to [redacted], are neither germane to WBM’s proper actions, nor do they excuse [redacted]’s false accusations against WBM.         Rather than characterizing the transaction faithfully with the actual events as they occurred, [redacted] unlawfully elected to make false accusations of criminality against WBM and its personnel.  In an effort to intimidate WBM and its personnel, [redacted] contacted the police and claimed, among other things, that WBM had orchestrated a scam, which is false and defamatory.  The police department apparently informed [redacted] that these matters constituted a civil dispute.         [redacted]’s May 11, 2015, complaint to the Revdex.com tellingly failed to mention that he had stopped payment on his down payment check of $5,000, a breach of his contractual obligations.  Even though [redacted] had stopped payment on his check to WBM, he insisted that WBM make various concessions, none of which [redacted] was legally entitled to demand.  After breaching his contract, [redacted] insisted that WBM agree either to a full refund (including satisfying his vehicle loan with a third party lender, all without any cost to him whatever), or that WBM procure third party vehicle records, not in WBM’s possession, with which he wished to negotiate a post-sale and post-financing price discount for the vehicle.           Under the particular circumstances created by [redacted]’s heavy-handed and improper dealings to extract post-sale and post-financing concessions from WBM to which he was never lawfully entitled, and after breaching his contract and causing WBM to incur attorney’s fees arising from and necessary to rectify his breach of contract, WBM through counsel respectfully declined [redacted]’s various demands.  [redacted]’s complaint here similarly reflects desired outcomes to which he is not legally entitled and which WBM declines.         WBM respectfully requests the Revdex.com to hereby adjudicate the matter in its favor on this record and to conclude its investigation in consideration of the foregoing.                                                 Very truly yours,                                                                                                                        Washington Boulevard Motors, Inc., t/a                                                WBM of Arlington                                                c/o Mr. Ali N[redacted]                                                [redacted]                                                Arlington, VA  22201                                 [redacted]Funding AssistantW B M of Arlington3210 N 10th StreetArlington VA 22201P: ###-###-#### Ext [redacted]F: ###-###-####[redacted]@afsongroup.comwww.wbminc.com[redacted]

[redacted]...

[redacted] I hope to find you well. We have already started the process and are in Contact will [redacted] (who originally brought the issue to our attention on February 24th 2015). We have already forwarded all of the documents to include copies of the [redacted] Driver’s License, a debit card, Insurance binders… that were presented to us at the time of sale to **. I will further instruct our office to contact [redacted]; however, I must tell you that this is the first time with such an experience in over 28 years. If you or [redacted] has any recommendations, we will be happy to coordinate. Furthermore, I want to let [redacted] know that I am personally very upset about the situation. It is just horrible. A similar situation had presented itself with my wife’s credit, and it was a terrible ordeal. Please feel free to call on us, and we will try to assist as much as possible. Kind regards,   Ali N[redacted]
 
** [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Thank you for your explanation.  I recommend that you contact all three credit bureaus as soon as feasible and ensure that all evidence of this inquiry has been removed.  I would like to receive confirmation via mail from Washington Blvd Motors that this is in process.  Once the credit bureaus remove this inquiry (may take up to 30 days), I will move to close out this complaint and "ACCEPT."Thank you for your prompt response and I look forward to hearing from you.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: If ANY of his statement was true , we wouldn't be here and my vehicle would be fixed, we are not gonna drive 6 hours to get our vehicle fixed for your cost effectiveness, that's not our problem, this vehicle was sold with missing parts, broken parts, I don't care what it cost to fix it must be done, we have already hired a lawyer contacted the VA states attorney's office, and are just waiting to see if Revdex.com does their job. We are not the first family to be scammed by this company and then told the car was sold as is. We also have video evidence were this man Ali is trying to tell us to use our extended warranty and keep our mouth shut, which is called fraud, theses people play dirty, but I have the TRUTH, EVIDENCE, to combat the lies...I have contacted the other families that have been taken advantage of and we all have come together to make sure these crooks go out of business
Regards,
[redacted]

From: Ali N[redacted] [mailto:[redacted]@afsongroup.com] Sent: Monday, November 9, 2015 4:00 PMTo: Revdex.com/[redacted]Cc: [redacted]@afsongroup.com)Subject: RE: ([redacted] ID of [redacted].  Dear [redacted], I see that this...

second complaint from [redacted] came in. I am wondering if you have seen our reply to the first complaint on October 26th at 3.12 PM? Regardless, even after that complaint, we have been attempting to address [redacted]’s concerns. Even though the vehicle was sold to [redacted] on an “As/Is” basis we have attempted to assist them in the following manner:  1)    We have already authorized and paid [redacted] for the software upgrade that was needed. (Even though this service would have cost us less locally).2)   We have requested to verify if the TPMS sensors are actually missing. Because, we have pictures of the vehicle showing the dashboard of the vehicle without any “TPMS” warning lights (pictures below). If that would be inconvenient, we have authorized to pay ($336.00) which is $100.00 above the quoted amount by [redacted] here locally for the replacement of the TPMS sensors. [redacted] has declined. We have also offered to make the repairs here at the “[redacted] location in Arlington VA” at no cost to [redacted] has declined. (Please note the email highlighted below).3)   Attached you will find copies of the signed documentation advising [redacted] that the vehicle was sold to them on an As/Is basis on August 24th 2015.4)   [redacted] purchased the 2007 [redacted] for $11500.00 and not $16515.00. You will also find another more detailed email communication with [redacted] below the highlighted email. We are happy to make the repairs needed (even though 5000 miles have passed and the vehicle was sold on an As/Is basis) however we would like to verify the validity of these repairs and that the parts are missing. Please let me know if we offer any additional information. Kind regards,  Ali N[redacted] W B M of Arlington3210 N. 10th StreetArlington VA 22201Tel: +17032434466Fax: +17039918895Email: [email protected]: www.wbminc.com   On Oct 27, 2015, at 8:04 PM, Ali N[redacted] <[email protected]> wrote:Dear [redacted], I thank you for the coments. 1)      If item, number 11 is accurate (11. We also have pictures of the day we took the vehicle with the lights on, also a written promise from Nima and signed!! That issues would be fixed, because it was authorized by Tony) than I do not believe we have an issue. Please forward that document as could not find it in the file.2)      I was also not able to find any notes in the system regarding a request to repairs the TPMS until we received the report from Ray Catena BMW. I would be grateful if you would forward that as well.3)      Did the MD Inspector’s report also address the TPMS issue? If you have that, it would also be helpful.4)      I do not believe that neither Ray Catena BMW nor the other 2 repair facilities actually removed the tire from the wheel in order to see if the TPMS were not in place. I have stated my reasons for this belief previously.5)      Finally, WBM is has been willing to make the repairs on the TPMS should you make an appointment and bring the vehicle here. As you know we have already gotten a price quote from “[redacted]” in Arlington, and they are willing to make the repairs for $15.00 labor + $44.00 for each sensor at a total of $236.00 with full warranty on parts and labor. Of course, this price is offered to us as we have been doing business with them for over 15 years. Kind regards, Ali N[redacted] W B M of Arlington3210 N. 10th StreetArlington VA 22201Tel: +17032434466Fax: +17039918895Email: [email protected]: www.wbminc.com     Dear [redacted], In spite of your numerous unreasonable threats and contacting the Revdex.com, I am writing you in order to assist. However, you must first consider the following facts: 1)      The vehicle was sold on an As/Is basis on August 24th 2015 with 93972 miles. At which time you agreed and signed many documents that advised you of the fact that the vehicle was sold on an As/Is basis. At the time, the vehicle valued at $14575.00 NADA and you paid $11595.00. 2)      Additionally at the time of sale, you witnessed many large signs that also advised you to make sure that any promises of repairs would be given to you in writing. In my experience (over 30 years in the automotive industry), I have never come across a dealership that has many or as large signs advising its clients to make sure that they understand the terms of the sale and to make sure that they receive every promises in writing.  3)      Shortly after the sale on September 1st 2015, your vehicle passed “MD State Inspection” with 94850 miles, which is one of the toughest inspection procedures in the United States. (Should there have been TPMS or suspension issues, the vehicle would not have passed inspection). 4)      Due to size, you will find copies of the documentation supporting the facts mentioned above in my next email. 5)      Even though the vehicle was sold on an As/Is basis and WBM did not have any legal responsibility towards any mechanical issues, we have always been very cooperative with your concerns and made every effort to assist you regardless of the time of the day. This includes paying for the software upgrade that was causing the “RPM” issue you were experiencing on October 25th with 98840 miles. 6)      Even though Preferred Warranties may have covered the repair, WBM paid for the repair without any hesitation. WBM does not hide behind “fine print and technicalities”, we pay when we feel it maybe ethical and responsible thing to do. 7)      Even though the “TPMS” issue was not promised as part of the sale on August 24th, we agreed as a “Good will” gesture to pay $320.00 towards those repairs (which is $84.00 above our cost here at our facility). Additionally it must be noted that we do not believe that the “TPMS” sensors are completely missing from your vehicle, because the TPMS indicator light was not on in the vehicle based on our file pictures below. 8)      Although we found it unjust to pay for a repair without having the opportunity to verify, we still agreed to pay the higher price offered by BMW. However, any reasonable person would realize that the type of information and prices that you were given by your repair facilities were “unreasonable” at best. You on the other hand decided to get upset without any research or verification, surely you could not expect WBM to pay for a “Good Will Repair” based on exaggerated prices and false information.  Your repair facility had told you that one reason that they were charging you $80.00 per tire installation was due to the need for reprograming. This is false; a 2007 [redacted] TPMS sensor does not need programing after installation. Please not the second picture below and you will notice a “reset” button.   Unverified information was that they told you that your vehicle did not have the sensors. Would you spend $600.00 of your money without verification?   Especially if it was never promised in the first place? 9)      Finally, if your vehicle had a warranty on the TPMS which it doesn’t the repairs would have needed to be performed WBM where we enjoy industry discounts and where we could verify the actual need for the repairs. How would you expect WBM to pay for repairs and to replace parts without verification? Especially when we are given, a price that is almost 250% higher than it would have cost us.  As you see [redacted], we have been very reasonable and flexible. On the other hand, you have been threatening us with lawsuits, the Attorney General, and have already filed a complaint with the Revdex.com. Which brings another point to mind, even though you had complained to the Revdex.com, we still paid for the software upgrade and still offered to pay $320.00 for the TPMS (as a good will gesture) without any preconditions. I recommend that you review the facts and reconsider your position on the many unfounded accusations. I believe that you will conclude that there are not many companies that would try to accommodate their customers as we have. Very kind regards, Ali N[redacted] W B M of Arlington[redacted]Arlington VA [redacted]Tel: +[redacted]Fax: +[redacted]Email: [redacted]@afsongroup.comWeb: www.wbminc.com

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