[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Thank you for your explanation I recommend that you contact all three credit bureaus as soon as feasible and ensure that all evidence of this inquiry has been removed I would like to receive confirmation via mail from Washington Blvd Motors that this is in process Once the credit bureaus remove this inquiry (may take up to days), I will move to close out this complaint and "ACCEPT." Thank you for your prompt response and I look forward to hearing from you Regards, [redacted] ***
From: [redacted] U [redacted] < [redacted] @afsongroup.com>Date: Thu, May 21, at 6:PMSubject: (17113) [redacted] ID of [redacted] To: [redacted] @myRevdex.com.orgCc: Ali N [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania RE: Case No.: ID [redacted] Complainant: [redacted] Business: Washington Boulevard Motors, IncDear Sir or Madam: I am writing on behalf of Washington Boulevard Motors, Inc., t/a WBM of Arlington (“WBM”) in reply to the above-referenced complaint by [redacted] of Mineral, Virginia As a threshold matter, [redacted] ’s complaint contains numerous inaccuracies about his used motor vehicle transaction [redacted] was and remains mistaken about the ultra-luxury package, which was not advertised to include a navigation systemWBM’s advertisement was consistent with the vehicle’s features (which [redacted] personally inspected prior to its purchase), publicly available literature and information about the vehicle, and information widely available from the vehicle’s manufacturer Contrary to [redacted] ’s complaint, WBM acted forthrightly and transparently with him at all times, including in connection with the sale of the used [redacted] motor vehiclePrior to [redacted] ’s purchase, WBM informed him that he was free to take the vehicle home or to have it checked out by any independent shop Prior to his purchase, [redacted] declined to take the vehicle home or to have the vehicle looked at independently Accordingly, and as part of [redacted] ’s purchase from WBM, he was provided, and [redacted] signed, a Used Vehicle Disclosure and Waiver In the disclosure and waiver that he signed, [redacted] explicitly acknowledged that WBM cannot advise about a vehicle’s prior history because such information is frequently unavailable or unreliable, and that [redacted] was invited to conduct his own, or an independent, inspection of the vehicle prior to his purchase [redacted] also acknowledged in writing that he either obtained or willingly chose not to obtain an independent diagnosis of the vehicle prior to purchasing it As widely expected by customers shopping for used vehicles, [redacted] also received a [redacted] report, something that his complaint admits But [redacted] complains about actions alleged against a different auto dealership’s repair facility in purportedly failing to report that which [redacted] insists should have been reported to [redacted] [redacted] ’s complaint admits that [redacted] did not reflect prior accident damage Moreover, [redacted] makes it clear that not all prior damage may be reported: “ [redacted] DEPENDS ON ITS SOURCES FOR THE ACCURACY AND RELIABILITY OF ITS INFORMATIONTHEREFORE, NO RESPONSIBILITY IS ASSUMED BY [redacted] OR ITS AGENTS FOR ERRORS OR OMISSIONS IN THIS REPORT.” [redacted] ’s allegations about what a different and unrelated auto dealership or its repair facilities, as named in his complaint, allegedly did or did not do, or allegedly did or did not report to [redacted] , are neither germane to WBM’s proper actions, nor do they excuse [redacted] ’s accusations against WBM Rather than characterizing the transaction faithfully with the actual events as they occurred, [redacted] unlawfully elected to make accusations of criminality against WBM and its personnel In an effort to intimidate WBM and its personnel, [redacted] contacted the police and claimed, among other things, that WBM had orchestrated a scam, which is and defamatory The police department apparently informed [redacted] that these matters constituted a civil dispute [redacted] ’s May 11, 2015, complaint to the Revdex.com tellingly failed to mention that he had stopped payment on his down payment check of $5,000, a breach of his contractual obligations Even though [redacted] had stopped payment on his check to WBM, he insisted that WBM make various concessions, none of which [redacted] was legally entitled to demand After breaching his contract, [redacted] insisted that WBM agree either to a full refund (including satisfying his vehicle loan with a third party lender, all without any cost to him whatever), or that WBM procure third party vehicle records, not in WBM’s possession, with which he wished to negotiate a post-sale and post-financing price discount for the vehicle Under the particular circumstances created by [redacted] ’s heavy-handed and improper dealings to extract post-sale and post-financing concessions from WBM to which he was never lawfully entitled, and after breaching his contract and causing WBM to incur attorney’s fees arising from and necessary to rectify his breach of contract, WBM through counsel respectfully declined [redacted] ’s various demands [redacted] ’s complaint here similarly reflects desired outcomes to which he is not legally entitled and which WBM declines WBM respectfully requests the Revdex.com to hereby adjudicate the matter in its favor on this record and to conclude its investigation in consideration of the foregoing Very truly yours, Washington Boulevard Motors, Inc., t/a WBM of Arlington c/o MrAli N*** [redacted] Arlington, VA [redacted] Funding AssistantW B M of ArlingtonN 10th StreetArlington VA 22201P: ###-###-#### Ext ***F: ###-###-#### [redacted] @afsongroup.comwww.wbminc.com [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Mr Ali N [redacted] and MrTony A [redacted] account of the events are incorrect First of all their response to administratively resolve this issue is well over the days alloweded for a response And once again, the company is making excuses for why it has not done what it is supposed to do It is over a month since the complaint was filed and several weeks since a response should have been received That withstanding I will address the company's answer 1) I did not sign a purchase order and was advised by MrA [redacted] and Gessin that after the price match discussion that the price would be $28,including all taxes Intially there was an agreement as Ali advised of $28383, however, after reviewing the new damage on the bumper and advising them of the price match I was informed that the cost would be $28,including all taxes out the door What the company fails to acknowldge is the state sales tax which was included in that figure And the fact that I flew from Alabama to Virginia to pick up this car The company not only wasted my time but also funds in their unprofessional business dealings There was never a signed purchase order for $28,to incl processing fee and county tax I do not have a wife and have never had a wife And after agreeing to the $28,including all taxes, what was signed was the receipt for the $deposit (which they finally returned) to have them clean the car up and draft a purchase order for me to come back and sign Since I was registering the car in Alabama, documents was supposed to be drafted to be sent to Alabama 2) A [redacted] is the individual who Jessin confirmed the price with when I made the deposit, and then when I sent the email totally reversed everything he had been saying that day I am not sure if someone higher did not like the deal or if he had second thoghts but thats when all the emails back and forth started on what was actually agreed 3) I have every email the company sent, every email was answered with an email or a phone call within hoursI was the one who flew up from Alabama for this purchase I had no reason to avoid communication 4) The car which was listed was not salvaged, it had a carfax which I showed the dealership and was listed approximately a couple thousand less than the one I was buying from them While they said they would not match the price because it had about more miles, they agreed to allow me to purchase their car for the $out the door with all taxes thus modifying our original agreement All of my emails since the moment I left the deposit was confirming this MrAli and especially Mra [redacted] would no longer honor this even though Jessin verified this is the agreement that we had come to 5) It is agreed that a full refund was issued after a few days of these issues I had not received any purchase order and had not signed a purchase order Unless the purchase order reflected exactly what we had agreed upon I wiould not have signed a purchase order Our emails were about the price of the car; $27,+ state taxes versus $out the door If the company wanted to apologize for their misrepresentation of the deal and refund my deposit and cost for flying to Virginia that would have been fine But to continue to be dishonest and waste consumers time just for an extra couple bucks, I feel that the average consumer should be aware of what type of dealership this is As such, I reject the response given Over and over I have tried to resolve this issue, it has been unprofessional, time consuming, and has had its own finacial cost What Mr N [redacted] and company continue to fail to acknowledge was the agreement of $28,including all taxes when I put down a deposit and the fact that the front bumper had been damaged since I orginally saw the car and presented the price match This is why we came to the agreement that we did Every email I sent since the deposit acknowlegse that the agreed price was for 28,to incl processing fee and county tax and then was modified after the damage and the price match to include all taxes which would have been a difference of more than $ Regards, [redacted]
From: Ali N [redacted] Sent: Monday, August 10, 4:PMTo: Revdex.com/ [redacted] ( [redacted] @myRevdex.com.org)Subject: RE: (***) ID of [redacted] Dear [redacted] ,I hope to find you wellI was very surprised to receive this complaint from [redacted] You see, since she purchased her vehicle on February 14th of 2015, the first time that any one contacted WBM regarding issues with the vehicle was arround PM yesterday July 29th ( [redacted] called Tony our sales manager)After whiche he imidiatly asked him to bring the vehicle for a reviewWhen the subject came up this morning during our morning managers meeting, I imidiatly sent [redacted] the email which I have pasted and highlighted in yellow belowBelow you will find WBM procedures and the event during the sale process in addition to those that followed the sale of this [redacted] to [redacted] .1) On February 14th [redacted] purchased a [redacted] with Miles on an “As/Is” basisTheir first contact after the sale regarding any issues with the vehicle was by [redacted] on July 29th (½ months and miles after the sale)2) Based on our internal notes, (pasted below and Highlighted in green) on one occasion when the “Air Bag” light was discussed between Alfonso (the sales consultant) and [redacted] ; [redacted] had informed Alfonso that he had already checked directly with “***” and that there was an “open campaign” regarding the air bag issueDuring the same conversation, [redacted] had explained to Alfonso that he would address that issue on his own directly with ***Until July 29th, we never heard back from Mror [redacted] , and we assumed that everything was fine.3) As it is WBM procedure, during the sales process we provided [redacted] with a copy of the “ [redacted] ***” report, she was given opportunity to have the vehicle checked and was not rushed through the process and finally provided [redacted] with very clear documentation to confirm our verbal promises (these documents are always signed by customers as an additional reminder)Those copies are attached for your reviewAdditionally we have placed large signs in our offices (unlike any other dealership that I am familiar with in my years in business) that reminds, advises and encourages our customers to ask questions and to review the documents carefullyIt is also our policy to ask the customer to have another final look at the vehicle and go over the vehicle again (just before leaving the dealership with their new vehicle).4) The extended warranty that [redacted] purchased (first attachment) is a very good warranty and does offer great protection towards mechanical failureIt offers higher labor rates than most other aftermarket warranties, which limits “hourly rates”Its coverage is not identical but very similar to the “Powertrain” warranty offered by many manufacturers on new vehiclesObviously [redacted] was given ample time to review, and ask questions prior to committing to the purchase of this warranty.5) Even though WBM had sold the vehicle on an “As/Is” basis and it was almost miles after the sale, when [redacted] contacted Tony (our sales manager) on July 29thTony’s immediate response was to “Please bring the vehicle, and we will see how we can be of assistance”I do not believe many businesses would have similar attitude in similar circumstances.6) We are still waiting for the [redacted] to make an appointment so that we review the situation and perhaps offer solutions to the issues (the vehicle has never made it to WBM for a review)Again Tony contacted [redacted] yesterday (July 29th) in order to make an appointment with [redacted] , and she had informed him “she was not available until next week”.Please feel free to contact me should you need additional information.Very Kind regards,Ali N***W B M of ArlingtonN10th StreetArlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com Below you will find my email to [redacted] earlier today.Dear [redacted] ,Our sales team informed me yesterday that your husband had reached out to them regarding some issues that you were experiencing with the [redacted] that you had purchased from us on February 14th of this yearEven though, the vehicle was sold on an “As/Is” basis over ½ months ago and has accumulated over miles (vehicle was sold with miles on February 14th and last mileage verified by [redacted] on July 29th at miles shortly after their conversation); we would still like to review the vehicle and see if we can assist in the processPlease make sure to call and make an appointment before you authorize any repairs elsewhereWe value your business, and although there is not a warranty on the vehicle by WBM, when possible we attempt to offer “Good Will” assistance.Tony was trying to contact your husband earlier in order to follow up on their conversation of July 29th; unfortunately, he did not have a phone number for himWould you please forward us his number? One of the issues that we wanted to discuss with [redacted] was the issue of the “Air Bag” lightBased on our internal notes of February 18th (below) the subject of the air bag was discussed with [redacted] , and he was going to arrange with his local [redacted] dealerIf something had gone contrary to those plans, we will need to discuss it, and see if we can be of assistance.02/18/13:ALFONSO: CUST COMPLAINED ABOUT THE CHILD LOCK HAROON FIXED IT, THERE WAS AIRBAG LIGHT ON, and HUSBAND VERIFIED THAT IS ON A [redacted] RECALL (HE CALLED [redacted] DEALER AND HE IS OK ON THAT) >>>>>>>>>>>>>>>>Again, I urge you to contact us and make an apointment so that we can review the vehicle as soon as possible.Very kind regards,Ali N***W B M of ArlingtonN10th StreetArlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Thank you for your explanation I recommend that you contact all three credit bureaus as soon as feasible and ensure that all evidence of this inquiry has been removed I would like to receive confirmation via mail from Washington Blvd Motors that this is in process Once the credit bureaus remove this inquiry (may take up to days), I will move to close out this complaint and "ACCEPT." Thank you for your prompt response and I look forward to hearing from you Regards, [redacted] ***
From: [redacted] U [redacted] < [redacted] @afsongroup.com>Date: Thu, May 21, at 6:PMSubject: (17113) [redacted] ID of [redacted] To: [redacted] @myRevdex.com.orgCc: Ali N [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania RE: Case No.: ID [redacted] Complainant: [redacted] Business: Washington Boulevard Motors, IncDear Sir or Madam: I am writing on behalf of Washington Boulevard Motors, Inc., t/a WBM of Arlington (“WBM”) in reply to the above-referenced complaint by [redacted] of Mineral, Virginia As a threshold matter, [redacted] ’s complaint contains numerous inaccuracies about his used motor vehicle transaction [redacted] was and remains mistaken about the ultra-luxury package, which was not advertised to include a navigation systemWBM’s advertisement was consistent with the vehicle’s features (which [redacted] personally inspected prior to its purchase), publicly available literature and information about the vehicle, and information widely available from the vehicle’s manufacturer Contrary to [redacted] ’s complaint, WBM acted forthrightly and transparently with him at all times, including in connection with the sale of the used [redacted] motor vehiclePrior to [redacted] ’s purchase, WBM informed him that he was free to take the vehicle home or to have it checked out by any independent shop Prior to his purchase, [redacted] declined to take the vehicle home or to have the vehicle looked at independently Accordingly, and as part of [redacted] ’s purchase from WBM, he was provided, and [redacted] signed, a Used Vehicle Disclosure and Waiver In the disclosure and waiver that he signed, [redacted] explicitly acknowledged that WBM cannot advise about a vehicle’s prior history because such information is frequently unavailable or unreliable, and that [redacted] was invited to conduct his own, or an independent, inspection of the vehicle prior to his purchase [redacted] also acknowledged in writing that he either obtained or willingly chose not to obtain an independent diagnosis of the vehicle prior to purchasing it As widely expected by customers shopping for used vehicles, [redacted] also received a [redacted] report, something that his complaint admits But [redacted] complains about actions alleged against a different auto dealership’s repair facility in purportedly failing to report that which [redacted] insists should have been reported to [redacted] [redacted] ’s complaint admits that [redacted] did not reflect prior accident damage Moreover, [redacted] makes it clear that not all prior damage may be reported: “ [redacted] DEPENDS ON ITS SOURCES FOR THE ACCURACY AND RELIABILITY OF ITS INFORMATIONTHEREFORE, NO RESPONSIBILITY IS ASSUMED BY [redacted] OR ITS AGENTS FOR ERRORS OR OMISSIONS IN THIS REPORT.” [redacted] ’s allegations about what a different and unrelated auto dealership or its repair facilities, as named in his complaint, allegedly did or did not do, or allegedly did or did not report to [redacted] , are neither germane to WBM’s proper actions, nor do they excuse [redacted] ’s accusations against WBM Rather than characterizing the transaction faithfully with the actual events as they occurred, [redacted] unlawfully elected to make accusations of criminality against WBM and its personnel In an effort to intimidate WBM and its personnel, [redacted] contacted the police and claimed, among other things, that WBM had orchestrated a scam, which is and defamatory The police department apparently informed [redacted] that these matters constituted a civil dispute [redacted] ’s May 11, 2015, complaint to the Revdex.com tellingly failed to mention that he had stopped payment on his down payment check of $5,000, a breach of his contractual obligations Even though [redacted] had stopped payment on his check to WBM, he insisted that WBM make various concessions, none of which [redacted] was legally entitled to demand After breaching his contract, [redacted] insisted that WBM agree either to a full refund (including satisfying his vehicle loan with a third party lender, all without any cost to him whatever), or that WBM procure third party vehicle records, not in WBM’s possession, with which he wished to negotiate a post-sale and post-financing price discount for the vehicle Under the particular circumstances created by [redacted] ’s heavy-handed and improper dealings to extract post-sale and post-financing concessions from WBM to which he was never lawfully entitled, and after breaching his contract and causing WBM to incur attorney’s fees arising from and necessary to rectify his breach of contract, WBM through counsel respectfully declined [redacted] ’s various demands [redacted] ’s complaint here similarly reflects desired outcomes to which he is not legally entitled and which WBM declines WBM respectfully requests the Revdex.com to hereby adjudicate the matter in its favor on this record and to conclude its investigation in consideration of the foregoing Very truly yours, Washington Boulevard Motors, Inc., t/a WBM of Arlington c/o MrAli N*** [redacted] Arlington, VA [redacted] Funding AssistantW B M of ArlingtonN 10th StreetArlington VA 22201P: ###-###-#### Ext ***F: ###-###-#### [redacted] @afsongroup.comwww.wbminc.com [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Mr Ali N [redacted] and MrTony A [redacted] account of the events are incorrect First of all their response to administratively resolve this issue is well over the days alloweded for a response And once again, the company is making excuses for why it has not done what it is supposed to do It is over a month since the complaint was filed and several weeks since a response should have been received That withstanding I will address the company's answer 1) I did not sign a purchase order and was advised by MrA [redacted] and Gessin that after the price match discussion that the price would be $28,including all taxes Intially there was an agreement as Ali advised of $28383, however, after reviewing the new damage on the bumper and advising them of the price match I was informed that the cost would be $28,including all taxes out the door What the company fails to acknowldge is the state sales tax which was included in that figure And the fact that I flew from Alabama to Virginia to pick up this car The company not only wasted my time but also funds in their unprofessional business dealings There was never a signed purchase order for $28,to incl processing fee and county tax I do not have a wife and have never had a wife And after agreeing to the $28,including all taxes, what was signed was the receipt for the $deposit (which they finally returned) to have them clean the car up and draft a purchase order for me to come back and sign Since I was registering the car in Alabama, documents was supposed to be drafted to be sent to Alabama 2) A [redacted] is the individual who Jessin confirmed the price with when I made the deposit, and then when I sent the email totally reversed everything he had been saying that day I am not sure if someone higher did not like the deal or if he had second thoghts but thats when all the emails back and forth started on what was actually agreed 3) I have every email the company sent, every email was answered with an email or a phone call within hoursI was the one who flew up from Alabama for this purchase I had no reason to avoid communication 4) The car which was listed was not salvaged, it had a carfax which I showed the dealership and was listed approximately a couple thousand less than the one I was buying from them While they said they would not match the price because it had about more miles, they agreed to allow me to purchase their car for the $out the door with all taxes thus modifying our original agreement All of my emails since the moment I left the deposit was confirming this MrAli and especially Mra [redacted] would no longer honor this even though Jessin verified this is the agreement that we had come to 5) It is agreed that a full refund was issued after a few days of these issues I had not received any purchase order and had not signed a purchase order Unless the purchase order reflected exactly what we had agreed upon I wiould not have signed a purchase order Our emails were about the price of the car; $27,+ state taxes versus $out the door If the company wanted to apologize for their misrepresentation of the deal and refund my deposit and cost for flying to Virginia that would have been fine But to continue to be dishonest and waste consumers time just for an extra couple bucks, I feel that the average consumer should be aware of what type of dealership this is As such, I reject the response given Over and over I have tried to resolve this issue, it has been unprofessional, time consuming, and has had its own finacial cost What Mr N [redacted] and company continue to fail to acknowledge was the agreement of $28,including all taxes when I put down a deposit and the fact that the front bumper had been damaged since I orginally saw the car and presented the price match This is why we came to the agreement that we did Every email I sent since the deposit acknowlegse that the agreed price was for 28,to incl processing fee and county tax and then was modified after the damage and the price match to include all taxes which would have been a difference of more than $ Regards, [redacted]
From: Ali N [redacted] Sent: Monday, August 10, 4:PMTo: Revdex.com/ [redacted] ( [redacted] @myRevdex.com.org)Subject: RE: (***) ID of [redacted] Dear [redacted] ,I hope to find you wellI was very surprised to receive this complaint from [redacted] You see, since she purchased her vehicle on February 14th of 2015, the first time that any one contacted WBM regarding issues with the vehicle was arround PM yesterday July 29th ( [redacted] called Tony our sales manager)After whiche he imidiatly asked him to bring the vehicle for a reviewWhen the subject came up this morning during our morning managers meeting, I imidiatly sent [redacted] the email which I have pasted and highlighted in yellow belowBelow you will find WBM procedures and the event during the sale process in addition to those that followed the sale of this [redacted] to [redacted] .1) On February 14th [redacted] purchased a [redacted] with Miles on an “As/Is” basisTheir first contact after the sale regarding any issues with the vehicle was by [redacted] on July 29th (½ months and miles after the sale)2) Based on our internal notes, (pasted below and Highlighted in green) on one occasion when the “Air Bag” light was discussed between Alfonso (the sales consultant) and [redacted] ; [redacted] had informed Alfonso that he had already checked directly with “***” and that there was an “open campaign” regarding the air bag issueDuring the same conversation, [redacted] had explained to Alfonso that he would address that issue on his own directly with ***Until July 29th, we never heard back from Mror [redacted] , and we assumed that everything was fine.3) As it is WBM procedure, during the sales process we provided [redacted] with a copy of the “ [redacted] ***” report, she was given opportunity to have the vehicle checked and was not rushed through the process and finally provided [redacted] with very clear documentation to confirm our verbal promises (these documents are always signed by customers as an additional reminder)Those copies are attached for your reviewAdditionally we have placed large signs in our offices (unlike any other dealership that I am familiar with in my years in business) that reminds, advises and encourages our customers to ask questions and to review the documents carefullyIt is also our policy to ask the customer to have another final look at the vehicle and go over the vehicle again (just before leaving the dealership with their new vehicle).4) The extended warranty that [redacted] purchased (first attachment) is a very good warranty and does offer great protection towards mechanical failureIt offers higher labor rates than most other aftermarket warranties, which limits “hourly rates”Its coverage is not identical but very similar to the “Powertrain” warranty offered by many manufacturers on new vehiclesObviously [redacted] was given ample time to review, and ask questions prior to committing to the purchase of this warranty.5) Even though WBM had sold the vehicle on an “As/Is” basis and it was almost miles after the sale, when [redacted] contacted Tony (our sales manager) on July 29thTony’s immediate response was to “Please bring the vehicle, and we will see how we can be of assistance”I do not believe many businesses would have similar attitude in similar circumstances.6) We are still waiting for the [redacted] to make an appointment so that we review the situation and perhaps offer solutions to the issues (the vehicle has never made it to WBM for a review)Again Tony contacted [redacted] yesterday (July 29th) in order to make an appointment with [redacted] , and she had informed him “she was not available until next week”.Please feel free to contact me should you need additional information.Very Kind regards,Ali N***W B M of ArlingtonN10th StreetArlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com Below you will find my email to [redacted] earlier today.Dear [redacted] ,Our sales team informed me yesterday that your husband had reached out to them regarding some issues that you were experiencing with the [redacted] that you had purchased from us on February 14th of this yearEven though, the vehicle was sold on an “As/Is” basis over ½ months ago and has accumulated over miles (vehicle was sold with miles on February 14th and last mileage verified by [redacted] on July 29th at miles shortly after their conversation); we would still like to review the vehicle and see if we can assist in the processPlease make sure to call and make an appointment before you authorize any repairs elsewhereWe value your business, and although there is not a warranty on the vehicle by WBM, when possible we attempt to offer “Good Will” assistance.Tony was trying to contact your husband earlier in order to follow up on their conversation of July 29th; unfortunately, he did not have a phone number for himWould you please forward us his number? One of the issues that we wanted to discuss with [redacted] was the issue of the “Air Bag” lightBased on our internal notes of February 18th (below) the subject of the air bag was discussed with [redacted] , and he was going to arrange with his local [redacted] dealerIf something had gone contrary to those plans, we will need to discuss it, and see if we can be of assistance.02/18/13:ALFONSO: CUST COMPLAINED ABOUT THE CHILD LOCK HAROON FIXED IT, THERE WAS AIRBAG LIGHT ON, and HUSBAND VERIFIED THAT IS ON A [redacted] RECALL (HE CALLED [redacted] DEALER AND HE IS OK ON THAT) >>>>>>>>>>>>>>>>Again, I urge you to contact us and make an apointment so that we can review the vehicle as soon as possible.Very kind regards,Ali N***W B M of ArlingtonN10th StreetArlington VA 22201Tel: + [redacted] Fax: + [redacted] Email: ***@afsongroup.comWeb: www.wbminc.com