Washington Broadband

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me Regards, Travis M [redacted] I accept the resolution of letting me out of the contractI want to state for the record that I never called his bookkeeper a "***" and I did use the f-word but it was not directed to her it was directed at the quality of customer care I was recievingI have been having these problems well before their other towers and I was told they are more important than I am and I needed to waitI was told in several occasions that I would receive a call back and never did is the reason I kept going into their business and complainingI am happy to not have to deal with this company in the future because they are dishonest and not customer friendlyI was warned before I even got the service and I should have listenedI will chalk this up as a lesson learned because this company still doesn't think they did anything wrongThank you for helping me resolve this dispute

They blame ur computer for slow internet I pay for download and 2upload and bedn getting .5-download and they refuse to help find the problem instead blame you.and keep taking your money and delete posts on facebook page

The issue that has been going on here with Washington broadband is the fact that their Internet speed is really really bad I have been in this house for about five months now getting this service at my locationI have paid for the $package and got in less than one megabyte per second speed during nonpeak hoursI have sent numerous emails to get support about this continuous problem and have had yet to have any resolutionThere has been no attempt to lower the costs of service pro rate or even giving us a discount Due to the issuesTonight I am trying to do work for my masters degree online and I cannot connect to the Internet to watch videos that are required my spirit is MB per second it’s almost a slow [redacted] dial up InternetTypically they just have you go to the steps of pulling the plug restarting the router and that should resolve the problem as they usually state due to the issuesTonight I am trying to do work for my masters degree online and I cannot con

I want to like this company so much but have had nithung but trouble since I first had the system installed months agoThe summary is it is better to go without internet then deal with this company Good: you get close to what you pay for between 2am - 6am (also known as when everyone is asleep.) Bad: Unfortunately almost everything else First - Install I actually had to climb a ladder myself and install the receiver or wait a couple weeks after waiting a week or so to just get the system installedThe installer was nice at leastAfter installed and tested, my signal wasn't very good so I had to go back up the ladder and uninstall then reinstall a new dishWhich finally gave me better signalOr so I thought As time went on and they bumped me down from what I think is a "honeymoon" phase they put new customers on to give them a good starting experienceMy internet slowed down dramatically I would constantly power down the system and then turn it back onCalling to get helped only fixed the problem for a day at most As time progressed farther, I would get billed twice for the same months service only to have new excuses for why they did this every timeTo getting talked down to and talked rudely to by customer serviceI understand people can have bad days, but their customer service doesn't need to take it out on their customers First time trying to cancel service starts the many excuses for why my service is so slow and the promise of things getting fixed soonI would call back to only be told new excuses and let's fast forward through a couple months of biding my time and getting charged twice on another month and trying to cancel only to be promised of more fixes happening soonI even downgraded from a 8mb/s service to a mb/s service only to be told I could then to be told I was lucky not to be charged a fee later in the week for that(I wasn't and am still not even getting 0.1mb/s) It's now my most recent attempts I cancel InternetI am getting told by an employee that she can do whatever she wants as far as far as billing goes and that the boss won't or doesn't know about itShe says she understands and continues to keep telling me how they are making fixes and how it's now their own system making the problem with itselfUgh, I just want outNow it's been essentially months of service that I have not come close to what I have paid forShe was gracious to offer giving me a couple months of free service to stay on as a customerBut even months free service on no/dial up speed service is not worth anything anywaysI am still trying to get my service canceled only to be told I will be charged $100+ fee for canceling even though I have not gotten service that I signed up for and they can't provide me with that service it is somehow my fault and I have to pay the fee for itIt has been a week since last contact and I hope to get this resolved ASAP All I can say is that I am not the only one having bad experiences, they took in way to many customers and the equipment/towers can't handle the loadEven their techs and after hours support say they (Washington broadband) are at fault Trying to go ahold of the owner is impossible, my guess is because there are so many unhappy customersI do hope they are able to fix the problem, in the meantime, I just want my service to be canceled I caution anyone on Washington broadbandYou are seriously better off with satellite internet or cable if your lucky enough to get cable or just increase your cellphone data plan