Washington Center for Pain Management PLLC

Complaint: [redacted] I am rejecting this response because: Prior to accepting the device [redacted] LSO back brace, I was not presented with the detailed order, The only thing I was told was to sign by my finger on a small electronic device to confirm That I received the back brace and that I was fitted with the braceI was not told anything about Deposit, or Return Policy or WarrantyOnly when I was in the office telling Deanna that the brace is defective don't fit me and it fall's down All the time She tried fitted that again and again and it fall down within 3-min in front of herThen she said that there is no return or exchange once you walk out the office the first time you took itI was totally surprise and couldn't believe what she said thatI also don't think this Ridicules over /over price charge is acceptable by [redacted] ( [redacted] ) I would let [redacted] know about this Ridicules charge of $by this office , Pay by [redacted] $instate of $If it acceptable by ***I don't want any thing but justice for people who are already hurting and need help for there back pain with this lower back brace belt I already bought a new lower back brace by my own money.Sincerely Keep Smiling & God Bless [redacted]

I found out today that complaint number [redacted] was still open and no response was submitted I have email documentation from July that I spoke directly with the patient We came to a mutually acceptable agreement and that the patient agreed to call the Revdex.com and retract the complaint I guess the patient never called the Revdex.com Please let me know how I can best provide this information to you I did not realize that this was still an open issue.Thank you,Paul S*Billing Manager, Washington Center for Pain Management425-877-

9/17/ In response to Mr [redacted] , Mr [redacted] was prescribed a Summit [redacted] LSO back brace on 7/24/He was subsequently fitted with this brace on 8/7/by our Durable Medical Equipment Coordinator DeannaDeanna is a trained DME coordinator on the Aspen/Breg medical equipment products Prior to Mr [redacted] accepting the device, [redacted] LSO back brace, he was presented with the detailed order, patient consent and assignment of benefits and proof of delivery formPlease note under Patient Consent and Assignment of Benefits, the details of consent, financial responsibilities, affirmation on device instructions for use, Deposit, Return Policy and Warranty Information(Please see attached paperwork, Mr [redacted] ’s signature attesting to receipt of the aforementioned.) Washington Center for Pain Management is a medical practice facility and a Value-Added- Reseller of [redacted] medical devicesAs a VAR for these devices, we provide unlimited fittings for our patients, insurance prior authorizations and insurance billing, as well as physician oversight for each device dispensedAs defined by ***, ( [redacted] ), WCPM’s mark up on medical devices falls within [redacted] allowable, reasonable and customary charges, and often times lower than other medical practices in our area dispensing the same [redacted] LSO back brace On 9/2/Mr [redacted] telephoned our office and requested a refitting of deviceWe spoke to an [redacted] representative to attend the fittingUpon returning Mr [redacted] ’s telephone call, he stated he could not come in for a fitting at this time On 9/14/we have left various voicemail messages with Mr [redacted] , seeking to remedy the fitting of the [redacted] LSO back braceWe have contacted [redacted] representatives that will meet with Mr [redacted] in any of our medical offices for a precise fittingWe are more than willing to continue to extend our value added service and work with Mr [redacted] for a resolution up to the return of the device if found to be defective and provide a replacement Kindest regards, Washington Center for Pain Management ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I found out today that complaint number [redacted] was still open and no response was submitted.   I have email documentation from July that I spoke directly with the patient.  We came to a mutually acceptable agreement and that the patient agreed to call the Revdex.com and retract the complaint....

   I guess the patient never called the Revdex.com.  Please let me know how I can best provide this information to you.  I did not realize that this was still an open issue.Thank you,Paul S[redacted]Billing Manager, Washington Center for Pain Management425-877-4270

Complaint: [redacted]
I am rejecting this response because: 1. Prior to accepting the device [redacted] 637 LSO back brace, I was not presented with the detailed order, The only thing I was told was to sign by my finger on a small electronic device to confirm
That I received the back brace and that I was fitted with the brace. I was not told anything about Deposit, or Return Policy or Warranty. Only when I was in the office telling Deanna that the brace is defective don't fit me and it fall's down All the time.
She tried fitted that again and again and it fall down within 3-4 min in front of her. Then she said that there is no return or exchange once you walk out the office the first time you took it. I was totally surprise and couldn't believe what she said that. I also don't think this Ridicules
over /over price charge is acceptable by [redacted] ([redacted]) I would let [redacted] know about this Ridicules charge of $1890.06 by this office , Pay by [redacted] $1260 instate of $139. If it acceptable by [redacted]. I don't want any thing but justice for people
who are already hurting and need help for there back pain with this lower back brace belt . I already bought a new lower back brace by my own money.Sincerely.
Keep Smiling & God Bless[redacted]

9/17/2015
In response to Mr. [redacted],
Mr. [redacted] was prescribed a Summit [redacted] 637 LSO back brace on 7/24/15. He was subsequently fitted with this brace on 8/7/15 by our Durable Medical Equipment Coordinator Deanna. Deanna is a trained DME coordinator on the Aspen/Breg medical equipment...

products.
Prior to Mr. [redacted] accepting the device, [redacted] 637 LSO back brace, he was presented with the detailed order, patient consent and assignment of benefits and proof of delivery form. Please note under Patient Consent and Assignment of Benefits, the details of consent, financial responsibilities, affirmation on device instructions for use, Deposit, Return Policy and Warranty Information. (Please see attached paperwork, Mr. [redacted]’s signature attesting to receipt of the aforementioned.)
Washington Center for Pain Management is a medical practice facility and a Value-Added- Reseller of [redacted] medical devices. As a VAR for these devices, we provide unlimited fittings for our patients, insurance prior authorizations and insurance billing, as well as physician oversight for each device dispensed. As defined by [redacted], ([redacted]), WCPM’s mark up on medical devices falls within [redacted] allowable, reasonable and customary charges, and often times lower than other medical practices in our area dispensing the same [redacted] 637 LSO back brace. 
On 9/2/15 Mr. [redacted] telephoned our office and requested a refitting of device. We spoke to an [redacted] representative to attend the fitting. Upon returning Mr. [redacted]’s telephone call, he stated he could not come in for a fitting at this time.
On 9/14/15 we have left various voicemail messages with Mr. [redacted], seeking to remedy the fitting of the [redacted] 637 LSO back brace. We have contacted [redacted] representatives that will meet with Mr. [redacted] in any of our 10 medical offices for a precise fitting. We are more than willing to continue to extend our value added service and work with Mr. [redacted] for a resolution up to the return of the device if found to be defective and provide a replacement.
 
Kindest regards,
Washington Center for Pain Management
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]