Washington eLite Dentistry

From: Alicia D***Date: Wed, Apr 13, at 10:AMSubject: Dispute Response Good Morning *** ***,Our office Washington Elite Dentistry is in receipt of the complaint by *** *** ID #***. It is our goal for the office that we do as much as possible to assist the
patient with their insurance and the filing of their insuranceIt is our policy to collect an estimated copay in the office at the time of serviceThis amount is always an estimate; due to the fact that the insurance company has the final say in what is paid and what the patient owesThere are many reasons the insurance company does not pay what is estimated in the office, therefore, we issue a financial policy that clearly states for any reason should the insurance company not pay what is estimated that the patient be held liable for that amount. I have attached the following documents to this email to support the amount of $that is still outstanding to the office. The signed financial policy by the patient on 7/23/The patients full ledger of account transactions beginning from the first visit on 7/24/Explanation of benefits from the patients visit on 7/24/from the insurance companyExplanation of benefits from the patients visit on 7/31/from the insurance company The office journal showing the dates of billing statements sent and the amount they were sent for with the first billing statement being sent on 10/29/(not a year later per patient).Attachment and will show that the patient owed a total copay for both visits totaling $per her insurance companyAttachment will show that the patient made two payments, one for $on 7/23/and another for $totaling $Thus, leaving the balance of $275.Should you have any further questions after reviewing these documents, I can be reached at the contact information below.Thank you,Alicia-- Alicia D***Director of Dental Billing

From: Alicia D***Date: Wed, Apr 13, at 10:AMSubject: Dispute Response Good Morning *** ***,Our office Washington Elite Dentistry is in receipt of the complaint by *** *** ID #***. It is our goal for the office that we do as much as possible to assist the
patient with their insurance and the filing of their insuranceIt is our policy to collect an estimated copay in the office at the time of serviceThis amount is always an estimate; due to the fact that the insurance company has the final say in what is paid and what the patient owesThere are many reasons the insurance company does not pay what is estimated in the office, therefore, we issue a financial policy that clearly states for any reason should the insurance company not pay what is estimated that the patient be held liable for that amount. I have attached the following documents to this email to support the amount of $that is still outstanding to the office. The signed financial policy by the patient on 7/23/The patients full ledger of account transactions beginning from the first visit on 7/24/Explanation of benefits from the patients visit on 7/24/from the insurance companyExplanation of benefits from the patients visit on 7/31/from the insurance company The office journal showing the dates of billing statements sent and the amount they were sent for with the first billing statement being sent on 10/29/(not a year later per patient).Attachment and will show that the patient owed a total copay for both visits totaling $per her insurance companyAttachment will show that the patient made two payments, one for $on 7/23/and another for $totaling $Thus, leaving the balance of $275.Should you have any further questions after reviewing these documents, I can be reached at the contact information below.Thank you,Alicia-- Alicia D***Director of Dental Billing