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Washington Health System Foot & Ankle Spec-Wash

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Washington Health System Foot & Ankle Spec-Wash Reviews (1)

Dear MsEdwards.This letter is in response to the Revdex.com complaint that was received by the Washington Physicians Group, more specifically the Foot & Ankle Specialist group, and was assigned ID # ***.Our review of the account shows the complainant had services at the Foot
& Ankle Specialist practice on July 12, Those services had a $copayment associated with them per the complainant's insurance coverage (*** *** ***)This copayment was not collected at the time of service and the complainant was billed*** was then billed and payment was received on July 26, 2017, *** indicated the complainant had a deductible that was her responsibility in the amount of $This balance, along with the unpaid copayment amount of $brought her account balance to $148.50.The complainant's account was placed with our statement vendor *** *** *** (***) on August and a billing statement was sent to the complainant for the balance dueThe complainant received additional billing statements on September 1, October 2, and November 1, 2017, as well as a series of courtesy messages from *** advising the complainant to contact them to resolve the balanceThe Washington Physicians Group billing department received payments totaling $that were posted to our system on October and November 7, 2017.*** was able to speak to the complainant on November 9th, and attempted to set up a payment plan at which point the complainant indicated she was financially unable to meet the minimum monthly guidelinesThe *** representative advised the complainant that due to the age and inability to set up the required payment plan, that per policy, the account may be placed with an outside collection agency to monitor the accountWashington Physicians Group understands that complainants' out of pocket cost can he burdensomeWe have a discount policy that can reduce a complainant's bill if they indicate financial difficultyUnfortunately, this policy does not apply when the balance is a complainant's insurance deductible because this is a contract the complainant has with their insurance plan.Washington Physicians Group will accept a reduced monthly payment that falls outside the scope of our Payment Plan policy, as long as the payments are consistently received each monthThe complainant's account will not be placed with a collection agencyIt is our assumption the complainant will continue to make the agreed upon payments monthly or contact our office to notify us that a payment may be missed.We will continue to collaborate with our complainant's in setting up payment arrangements that meet their needsPlease contact me if you should have any further questions at (***) ***.Respectfully,Wendy K*** Manager, Revenue Cycle Washington Physicians Group

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Address: PO Box 855, Washington, Pennsylvania, United States, 15301-0855

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