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Washington National Insurance Company

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Reviews Washington National Insurance Company

Washington National Insurance Company Reviews (11)

This letter is in response to your correspondence dated and received August 19, 2014, concerning the above-referenced ID NumberThank you for allowing us the opportunity to address this matter We have responded directly Mrs [redacted] regarding her concerns We want to assure you of our continued commitment to provide the best possible customer serviceIf you have any questions, or if we may be of further assistance, you may contact me directly by calling (317) 817- [redacted] or by fax by dialing (317) 817- Sincerely, [redacted] Consumer Relations

This letter is in response to correspondence dated and received in our office on September 19, 2014, regarding the above insured and her rebuttal of our previous responseThank you for the opportunity to respond to the inquiry Ms [redacted] was asking us to provide you with her claim information; however, we did not receive a signed authorizationWe have already responded directly to Ms [redacted] concerning her claim on September 16, On September 24, 2014, we responded to [redacted] at the Indiana Department of Insurance concerning Ms [redacted] s claimShe can follow up with Ms [redacted] for information on our response We do not have any more information that we can provide the Revdex.com concerning Ms [redacted] 's claimOur claim has been closed and Ms [redacted] has been notified as to our decision If you have any questions or if we may be any further assistance, you may contact our customer service department by calling (800) 621- Sincerely, Tina T [redacted] Consumer Relations

This letter is in response to correspondence dated and received in our office on September 8, 2014, regarding the above insuredThank you for the opportunity to respond to the inquiry
Due to privacy restrictions detailed under the Health Insurance Portability and Accountability Act (HIPAA), the
policyholder's permission is required prior to divulging any information relating to the policy to a third partyThe purpose of these privacy restrictions is to maintain appropriate safeguards to protect the privacy of personal health information and set limits and conditions on the uses and disclosures that may be made of such information without policyholder authorization
The Company also received an inquiry regarding this matter from the Indiana Department of InsuranceSince we have no third party authorization on file, we will respond directly to the Indiana Department of Insurance
If you have any questions or if we may be of further assistance, you may contact our Customer Service department by calling (800) 541-
Sincerely,
Blake W***
Regulatory Affairs

This letter is in response to your correspondence received in our office on December 3, and December 17, 2014, regarding the above-referenced policy numberThank you for allowing us the opportunity to address this matterIn your correspondence you requested information regarding the above
referenced complainant*** ** *** information is considered to be confidential; therefore, we require an authorization to release this information to youWe contacted *** ** *** directly on December 17, and December 19, and addressed her concernsWe want to assure you of our continued commitment to provide the best possible customer serviceIf you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing (800) 541-Sincerely,
*** ***
Consumer Relations

This is in response to your inquiry received in our office on September 19, 2014, regarding complaint id ***Thank you for the opportunity to respond
We have resolved Ms***'s issueDue to HIPAA regulations and respect for her privacy, we ate responding directly to her
We appreciate
Ms*** taking the time to make us aware of her concerns regarding this situationWe trust that any future interactions she may have with the company will be more to her satisfaction
If you have any questions or if we may be of any further assistance, you may contact our customer service department by calling 1-800-541-
Sincerely
John F*
Consumer Relations

I authorize you to get information on my accountwhat do I need to do to authorize you to review my situation.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This letter is in response to your correspondence dated and received July 30, 2014, concerning the above-referenced ID NumberThank you for allowing us the opportunity to address this matter
We have responded directly Ms. *** regarding her concerns
We want to assure you of our continued
commitment to provide the best possible customer serviceIf you have any questions, or if we may be of further assistance, you may contact me directly by calling (317) 817-or by fax by dialing (317) 817-
Sincerely,
*** ** ** *** Consumer Relations

This letter is in response to your correspondence received in our office October 27, 2014, regarding Mr. [redacted] policy. Thank you for the opportunity to respond to the inquiry,
Due to privacy restrictions detailed under the Health Insurance Portability and Accountability Act (I-EPAA), the...

policyholder's permission is required prior to divulging any information relating to the policy to a third party. The purpose of these privacy restrictions is to maintain appropriate safeguards to protect the privacy of personal health information and set limits and conditions on the uses and disclosures that may be made of such information without the policyholder's signed authorization.
We are responding directly to Mr. [redacted] with some options to allow him to keep his policy. We appreciate Mr. [redacted] taking the time to make us aware of his concerns, We regret that he experienced service that did not meet his expectations. Our associates are trained to assist our valuable policyholders with all of their needs and we look forward to this opportunity to continue improving our service,
If you have any questions or if we may be any further assistance, you may contact our customer service department by calling (800) 541-2254.
Sincerely,
[redacted]  Consumer Relations%3

This letter is in response to your correspondence dated September 8, 2014, regarding the above-referenced case ID number. Thank you for allowing us the opportunity to respond to this inquiry.
We have recently cross-checked our records of insured individuals using a database administered by the...

Social Security Administration (SSA). The database contains records of individuals who have been reported as deceased to the SSA. The database is monitored for any records matching our insured's information. A review of records indicated that Mr. [redacted] may have passed away. In an attempt to update our policy records, we sent a letter to our policyholder, dated May 14, 2014. We inadvertently sent the incorrect form letter. We apologize for the confusion created by our correspondence.
On June 24, 2014, we sent revised correspondence advising Mrs. [redacted] that the policy may need to be amended if Mr. [redacted] was deceased. This correspondence provided Mrs. [redacted] with multiple options. One of the options allowed Mrs. [redacted] to change her coverage to an individual policy.
On June 26, 2014, we received Mrs. [redacted]'s response to our initial correspondence, which only allowed her two options. Mrs. [redacted] submitted a copy of the death certificate, requesting us to cancel the policy. Mrs. [redacted]'s subsequent telephone calls indicated that she did not wish to cancel her coverage.
We have contacted Mrs. [redacted] and confirmed that we have processed the refund for the portion of the premium paid for Mr. [redacted]'s coverage since the date of his death. We also confirmed with Mrs. [redacted] that her policy was active. I provided her with my contact information for any future questions related to this matter. We apologize for the delays in processing the refund, and trust that any future interactions Mrs. [redacted] may have with our company will be more to her satisfaction.
We wish to assure you of our continued commitment to provide the best possible service. If you have further questions or need additional assistance, you may contact me directly by dialing 317-817-[redacted].
Sincerely,
[redacted], AIRC, FLHC, FLMI, HIA Consumer Relations

This letter is in response to your correspondence dated and received August 19, 2014, concerning the above-referenced ID Number. Thank you for allowing us the opportunity to address this matter.
We have responded directly Mrs. [redacted] regarding her concerns.
We want to assure you of our continued...

commitment to provide the best possible customer service. If you have any questions, or if we may be of further assistance, you may contact me directly by calling (317) 817-[redacted] or by fax by dialing (317) 817-6543.
Sincerely,
[redacted] Consumer Relations

This letter is in response to correspondence dated and received in our office on September 19, 2014, regarding the above insured and her rebuttal of our previous response. Thank you for the opportunity to respond to the inquiry.
Ms. [redacted] was asking us to provide you with her claim information; however, we did not receive a signed authorization. We have already responded directly to Ms. [redacted] concerning her claim on September 16, 2014. On September 24, 2014, we responded to [redacted] at the Indiana Department of Insurance concerning Ms. [redacted]s claim. She can follow up with Ms. [redacted] for information on our response
We do not have any more information that we can provide the Revdex.com
concerning Ms. [redacted]'s claim. Our claim has been closed and Ms. [redacted] has been notified as to our decision.
If you have any questions or if we may be any further assistance, you may contact our customer service department by calling (800) 621-3724.
Sincerely,
Tina T[redacted] Consumer Relations

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Address: 500 Virginia Drive, Fort Washington, Pennsylvania, United States, 19034

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