Washington Properties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] is correct that I have sent a "barrage of emails" only out of her disregard for when and who she chooses to answer She is our contact for the management firm All owners concerns are valid I have sent numerous emails that were never answered It will never change under her management from Washington PropertiesThe one thing she is good at is reminding everyone where dues need to be paid.As far as the call I requested from the Vice President, it's been weeks, so I guess he not never in the office [redacted] *** Regards, [redacted] ***

I have spoken to [redacted] personally at this point and we will be keeping up communication with herMs [redacted] states that her complaint has not been resolved, but does not state what she is looking for in order to resolve her complaintThe project manager has been in communication withMs [redacted] as to what is being done to resolve some of the issues she has brought to the board's attention.The Vice President has contacted Ms [redacted] as of this dateThanks, [redacted] ***Vice President of OpertationsWahington Properties IncMariner Dr.Racine, WI

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The snowfall Mr*** is referencing from 3/3/stopped
around 10am. Contractors were onsite by
10:30am plowing the roadways & driveways.
Shoveling of sidewalks was done that afternoon. Residents have attached garages, so if their
walkway is not shoveled, they are able
to go in or out of their garage. Snow must be removed within hours of a
snowfall. Contractors were onsite within
an hour after the snow stopped. Snow
removal only takes place if there is 2” or more of snowfall. If there is less than 2”, residents are to
shovel their own snow. The $paid
each month for dues covers items such as:
Insurance, sewer, water, building maintenance, asphalt/concrete repairs,
lawn cutting, bush trimming, dryer vent cleaning, snow removal, ice control,
bee spraying, outside lighting, painting, etc.
$of the fee goes towards professional management & $of the
fee goes towards snow removal & ice control each month.
Mr*** has sent several emails to our Project Manager
& she has responded to each one of them.
Email sent on 7/was responded to on 7/30. Email sent on 8/was responded to on
8/19. Email sent on 9/was responded
to on 9/29. Email sent on 10/was
responded to on 10/13. Email sent on
10/was responded to on 10/21. Email
sent on 11/was responded to on 11/3.
Email sent on 11/(Thanksgiving) was responded to on 12/at which
time a letter was sent to the neighbors regarding parking rule violations. Email sent on 12/was responded to on
12/19. Email sent on 12/(Christmas)
was responded to on 12/26. Email sent on
2/was responded to on 2/2. Email was
sent to Mr*** on 2/asking if he would like to attend the board meeting,
to which he declined stating that he did not necessarily think there are any
violations & that he just wanted the association to be aware of his
complaints. Email sent on 3/was
responded to on 3/10. The last email
that was sent by Mr*** showed a picture of a cigarette butt on the ground
which he ‘believed’ his neighbors dropped there. He contacted the police to report them for
littering. He stated in his initial
email that he ‘suspected’ it came from them.
The parking violations Mr*** complained about were addressed &
the unit owners have been following the parking rules ever since. The bylaws do not dictate how many times a
person can open & close their door.
The Project Manager has informed the board of Mr***’s
complaints, as well as, invited him to attend a meeting to discuss his
complaints with the board directly. Mr
*** declined to attend the meeting stating he didn’t necessarily think
there were any violations, but wanted the board to be aware of his
complaints. (Email dated 2/13/15) Mr*** did not contact the Project
Manager concerning any complaints regarding snow removal. Had she been contacted, a contractor would
have been sent out to take care of the issue.
Mr*** contacted the Project Manager in August stating that his
sidewalk was uneven. The sidewalk was
replaced in October of that same year.
We, the management company, have not ignored any of Mr***’s
complaints or concerns. They have been
dealt with according to the association’s Bylaws & as dictated by the Board
of Directors.
Mr***’s request to have months of dues refunded to
him will have to be submitted to the Board of Directors since the payment of
dues goes directly into their operating fund.
Mr*** will need to submit his request to the Project Manager who
will then forward the request to the Board for review
Washington Properties is a professional management company
hired to work under the direction of the Board of Directors. Any & all decisions concerning the
complex are made by the Board of Directors appointed by the membership, not
Washington Properties
If you need any further information or references, please
contact us & we can put you in touch with the Board President

I am responding to the complaint filed by *** *** on 6/5/As Ms*** is aware from being on the Board of Directors for Majestic Manor South Condominiums in the past, I (*** ***), work under the direction of the BoardI do not make any decisions for maintenance on the complexWhen a
maintenance request is sent to me, it is forwarded to the board for further discussion*** *** has been sending a barrage of emails to me regarding multiple concerns around her condoThe association is responsible for the exterior, while the owner Is responsible for the interiorSome of her concerns were valid, while others were notIt was explained to Ms*** that the board would be doing a spring inspection of the grounds & looking at the Issues she was concerned aboutIn one of her emails, she stated that she received splinters whenever she went to get her newspaper & that the wood needed to be treatedThe board & I put our hands in the enclosure & felt all around itThe wood was completely smooth with nothing sticking out of it at allMs*** feels that the roof needs to be Inspected every year due to its age, however, that is not her decision to makeit is up to the board to determine if a roof needs to be inspectedShe has not had any leaks & there has been no immediate need for a roof inspectionThat being said, an email was sent to Ms*** on 6/8/addressing all of her concerns & letting her know what is going to be done about each of them as discussed by the boardThe email was sent directly after the board meeting concluded. Again, Washington Properties does not make the decisions as to what will be addressed or repaired for the association that is up to the Board of Directors for the associationThey are aware of all of Ms*** concerns & will be addressing then as needed. The Vice President of Washington Properties was given the message to contact Ms*** & he Intends to do so, however, he was out of the office up until recently

I have spoken to [redacted] personally at this point and we will be keeping up communication with her. Ms. [redacted] states that her complaint has not been resolved, but does not state what she is looking for in order to resolve her complaint. The project manager has been in communication withMs. [redacted] as to what is being done to resolve some of the issues she has brought to the board's attention.The Vice President has contacted Ms. [redacted] as of this date. Thanks, [redacted]Vice President of OpertationsWahington Properties Inc.6939 Mariner Dr.Racine, WI. 53406

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted] is correct that I have sent a "barrage of emails" only out of her disregard for when and who she chooses to answer.  She is our contact for the management firm.  All owners concerns are valid.  I have sent numerous emails that were never answered.  It will never change under her management from Washington Properties. The one thing she is good at is reminding everyone where dues need to be paid.As far as the call I requested from the Vice President, it's been weeks, so I guess he not never in the office. [redacted] Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please see comments below.
On June 3rd, I had put in a request for [redacted] to call me.  Between June 3rd and June 30th
when we spoke; two items on the maintenance request had been scheduled. 
One was the roof inspection and one the leaking gutters.
The  June 8th email lists the following
maintenance issues :
-leaking gutters
-cement patch work on front stoop
-mice/vole lawn damage repair
-Sump pump line to be connected to front drain and not empty
into the culvert
-peeling paint on trim on door
-mail box staining
As discussed with [redacted] on June 30th, I need to be informed when the
work is completed from the maintenance list. In the past this has not happened.
An example would be leaking gutters.  I never
knew if someone had done the repair and are leaking again or if it was never
scheduled.
In addition, there is a  separate list for Lawn
Maintenance.  Items on that list were dead bushes, broken/cracked edging
and decorative stone added to islands where landscape fabric is showing.
The
timeline I was given to complete the work is “prior to winter”. 
I
consider this closed but will be keeping track of the maintenance work to be
completed “prior to winter” and will revisit this issue if work is not
completed as promised.     Regards, 
[redacted]

Review: [redacted] of Washington Properties is our Project Manager at Majestic Manor South Condominiums.. Repeated attempts have been made to have her acknowledge maintenance issues on my condo. Her lack of followup is nonexistent. She diagnoses problems, like a water leak on the ceiling an ice dam without sending anyone out to look at it. .

I have many outstanding maintenance issues but on May 27th and June 1st I sent her emails that I want the 16 year roof looked at because of curling shingles. No reply.

May 6th, sump pump not draining into storm sewer. No reply.

Oct 13, 2014, multiple mole holes in front yard. No reply.

There are many, more but too many to go into including a caulk job redone 3 times that still is not good enough. .

I assumed that she was sending every issue to our board, but I am sure that ever happened. I am paying her for doing nothing.

To date, I asked the President of Washington Properties to connect me, nothing.

They are the worst company to deal with. This serves as a warning to all communities looking for a property management company.

I am sure her answer is going to be I sent it to our board. She is great at passing the buck. There is one thing they are good at, collecting their money.Desired Settlement: All the maintenance items addressed in a timely manner. I have properties in Florida and Phoenix that are well managed and a joy to deal with. All issues are addressed within 24 hours. They have a lot of work to catch up to the bare minimum needed.

Business

Response:

I am responding to the complaint filed by [redacted] on 6/5/15. As Ms. [redacted] is aware from being on the Board of Directors for Majestic Manor South Condominiums in the past, I ([redacted]), work under the direction of the Board. I do not make any decisions for maintenance on the complex. When a maintenance request is sent to me, it is forwarded to the board for further discussion. [redacted] has been sending a barrage of emails to me regarding multiple concerns around her condo. The association is responsible for the exterior, while the owner Is responsible for the interior. Some of her concerns were valid, while others were not. It was explained to Ms. [redacted] that the board would be doing a spring inspection of the grounds & looking at the Issues she was concerned about. In one of her emails, she stated that she received splinters whenever she went to get her newspaper & that the wood needed to be treated. The board & I put our hands in the enclosure & felt all around it. The wood was completely smooth with nothing sticking out of it at all. Ms. [redacted] feels that the roof needs to be Inspected every year due to its age, however, that is not her decision to make. it is up to the board to determine if a roof needs to be inspected. She has not had any leaks & there has been no immediate need for a roof inspection. That being said, an email was sent to Ms. [redacted] on 6/8/15 addressing all of her concerns & letting her know what is going to be done about each of them as discussed by the board. The email was sent directly after the board meeting concluded.

Review: Property management provided by Washington Properties, Inc. is horrible. The most recent snow fall occurred Tuesday morning and ended before 10:00 Am that same morning however, snow removal did not start until 4:00 PM that afternoon. While our driveway was cleared only my neighbors part of the walkway was shoveled where ours has yet to be cleared. I am permanently disabled and unable to shovel snow, let alone walk through it. Prior to Tuesdays snow fall other occurrences have had such horrendous results that the property manager sent out an apology email that stated all sidewalks would be cleared within that day. I personally feel that our property should be much better maintained for the $195.00 per month they collect for such services. Other issues with the property management have occurred as well. Our complaints to management regarding our upstairs neighbors excessive and offensive actions towards us and others in the community have gone unanswered. Our lives were threatened by our neighbors because of our complaints regarding their parking habits and loud noises generated by their overly excessive use of their loud patio door. Our neighbors continue to open and shut their patio door more than 40 times per hour and since our complaints to both the property management and condo association they have gotten worse. Because of this we have had to complain more and in turn are now being ignored and punished by the property management.Desired Settlement: We would like our condo fees refunded for all of winter due to the lack of timely and proper snow removal. We also feel that the property management should hold up to their bylaws and restrictions regarding noise and parking complaints. Since we purchased our condo in July the property management has left us on our own and not followed through on their rules and bylaws. We have arrived at the point where we will be forced to attempt to sell our condo and hopefully to not taken any loses.

Business

Response:

The snowfall Mr. [redacted] is referencing from 3/3/15 stopped

around 10am. Contractors were onsite by

10:30am plowing the roadways & driveways.

Shoveling of sidewalks was done that afternoon. Residents have attached garages, so if their

walkway is not shoveled, they are able to go in or out of their garage. Snow must be removed within 24 hours of a

snowfall. Contractors were onsite within

an hour after the snow stopped. Snow

removal only takes place if there is 2” or more of snowfall. If there is less than 2”, residents are to

shovel their own snow. The $195 paid

each month for dues covers items such as:

Insurance, sewer, water, building maintenance, asphalt/concrete repairs,

lawn cutting, bush trimming, dryer vent cleaning, snow removal, ice control,

bee spraying, outside lighting, painting, etc.

$16 of the fee goes towards professional management & $19.92 of the

fee goes towards snow removal & ice control each month.

Mr. [redacted] has sent several emails to our Project Manager

& she has responded to each one of them.

Email sent on 7/30 was responded to on 7/30. Email sent on 8/18 was responded to on

8/19. Email sent on 9/29 was responded

to on 9/29. Email sent on 10/10 was

responded to on 10/13. Email sent on

10/20 was responded to on 10/21. Email

sent on 11/3 was responded to on 11/3.

Email sent on 11/27 (Thanksgiving) was responded to on 12/1 at which

time a letter was sent to the neighbors regarding parking rule violations. Email sent on 12/13 was responded to on

12/19. Email sent on 12/25 (Christmas)

was responded to on 12/26. Email sent on

2/1 was responded to on 2/2. Email was

sent to Mr. [redacted] on 2/13 asking if he would like to attend the board meeting,

to which he declined stating that he did not necessarily think there are any

violations & that he just wanted the association to be aware of his

complaints. Email sent on 3/9 was

responded to on 3/10. The last email

that was sent by Mr. [redacted] showed a picture of a cigarette butt on the ground

which he ‘believed’ his neighbors dropped there. He contacted the police to report them for

littering. He stated in his initial

email that he ‘suspected’ it came from them.

The parking violations Mr. [redacted] complained about were addressed &

the unit owners have been following the parking rules ever since. The bylaws do not dictate how many times a

person can open & close their door.

The Project Manager has informed the board of Mr. [redacted]’s

complaints, as well as, invited him to attend a meeting to discuss his

complaints with the board directly. Mr.

[redacted] declined to attend the meeting stating he didn’t necessarily think

there were any violations, but wanted the board to be aware of his

complaints. (Email dated 2/13/15) Mr. [redacted] did not contact the Project

Manager concerning any complaints regarding snow removal. Had she been contacted, a contractor would

have been sent out to take care of the issue.

Mr. [redacted] contacted the Project Manager in August stating that his

sidewalk was uneven. The sidewalk was

replaced in October of that same year.

We, the management company, have not ignored any of Mr. [redacted]’s

complaints or concerns. They have been

dealt with according to the association’s Bylaws & as dictated by the Board

of Directors.

Mr. [redacted]’s request to have 3 months of dues refunded to

him will have to be submitted to the Board of Directors since the payment of

dues goes directly into their operating fund.

Mr. [redacted] will need to submit his request to the Project Manager who

will then forward the request to the Board for review.

Washington Properties is a professional management company

hired to work under the direction of the Board of Directors. Any & all decisions concerning the

complex are made by the Board of Directors appointed by the membership, not

Washington Properties.

If you need any further information or references, please

contact us & we can put you in touch with the Board President.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.