Washington Towers Reviews (2)
Washington Towers Rating
Description: APARTMENT FINDING & RENTAL SERVICE
Address: 700-6730 Taylor Dr, Red Deer, Alberta, Canada, 10033-4337
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I have talked with the business again and after our discussion they have refunded the payment. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...
matter has been resolved.
Review: I went to Washington Towers because they had a rental unit available that I was interested in. After viewing the apartment one of the representatives ([redacted]) told me that I can apply at the office located on [redacted] (basement) and see if I get approved. She told me that I don't have to wait and once I give my information I should be able to know right away if I got approved or not. After this I went to the office where I met with the broker ([redacted]). He told me and my husband to fill out the form with our information and SSN#s. We filled out the form and submitted it. There was also a $75 fee for the credit check that we paid in cash. He submitted our information to the system and got my credit history. I have a decent credit score and have the income that is required to rent the apartment (+40x the rent). Once he ran our information and printed out the form he showed it to me and it said 98% reliable. However, [redacted] declined to tell us if we were approved or not right away and said he would call us the next day in the afternoon. The next day he didn't call so I called him in the afternoon and he said he will call me back but he didn't so I waited two hours and called him but he didn't pick up so I called with my office number and he picked up and told me to hold but never came back to the phone. I attempted to call again several times but I couldn't reach him both in the office and his cell number. Later that day around 7:30pm he called me to tell me that I wasn't approved. Based on their procedure, I should have been told if I was approved or not right away and I believe that I had a decent credit score and income so I was qualified for renting that apartment. Since this is not fair and that I was not given the apartment even though I qualified and applied before it was taken, I would like to get a refund for the $75 that I paid for the profile check and also mention that the customer service was lacking and inappropriate. Thank you!Desired Settlement: I would like to get a refund for the $75 that I paid and additionally an explanation of why I wasn't told about my qualification right away. [redacted] said he wanted to speak to his [redacted] first but he didn't tell us that before we paid and also he is the main person responsible for rentals at Washington Towers because when I asked to speak to a [redacted] I was told that he is the main person. Thank you!
I have talked with the business again and after our discussion they have refunded the payment. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.