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Washingtonian Plastic Surgery

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Washingtonian Plastic Surgery Reviews (1)

Review: Doctor cancelled my appoint to pick up his kids and the office manager charged me $75.00 for a missed appointment. I spoke with [redacted] and **. [redacted] the day of the cancelled appointment and I was told I could either reschedule the appointment or get my money back. When I called a week later for my refund they would not do it.Desired Settlement: $75.00 refund of the money paid



[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I only spoke to [redacted] when setting up my appointment so I do not know who this [redacted] (Office Manager) is; Also I was never informed of a Non-Refundable cancellation fee, nor did I ever sign anything pertaining to this policy. My girlfriend by the Name of [redacted] set up an appointment with me during the same time block and she did not have to pay the $75.00 consultation fee so whomever this office manager is she is not telling the truth. Yes I had an initial consulation before the 16th and yes I did reschedule with [redacted] for the 16th of August but again I was never given any type of cancellation fee notice verbally or in writing. On the day of the 16th I was with my girlfriend [redacted] who had the appointment with me and we took the metro to the appointment. I have attached my phone bill showing that I called the business 3 times on Aug the 16th, yes I was running late due to red lines delay but I spoke to [redacted] and she kept saying it was OK and still come. I called again when I was infront of the building letting [redacted] know I was here which was at 5:51 pm (see phone bill attached) and this is when the appointment was cancelled by **. [redacted] and he got on the phone and said I could reschedule or get my money back because he needed to pick up his kids. So again this is an untrue statement about him waiting until 6pm. This office manager was not on the phone when I spoke to him so she cannot verify what was said or not said in her response because she was not there. I never rescheduled the appointment after speaking with the Doctor because I was very frustrated that I went up there and could not be seen. So I told **. [redacted] that I would think about it and call back to make an appointment or get my money back. Again I never rescheduled anything with [redacted] after that so this is incorrect on the part of this [redacted] Watkins. After that experience with the Doctor and his incompetent staff I did not want him or any of his staff around me doing any type of surgery so I called and requested my money back and was told I missed my appointment and could not get my money back.


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Description: Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery

Address: 5454 Wisconsin Ave #1710, Chevy Chase, Maryland, United States, 20815


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