Waste Connections of Canada

Sadly WFN took on this firm! They refused to invoice me to pick up my residential garbage. I had the money and wanted to pay them as this is the new company brought in with no alternatives to choose from.
But... because I would not give them a void cheque or my credit card number, they refused me service!
I pay $160 for water every 3 months and $4000 for property taxes to Westbank First Nations every year, (among other fees).
I just paid $200 for admin fees to Lakeridge Park for God knows what? Now I am rewarded for my good behaviour with refusal to collect my garbage?...because somwhiw this sh1t company mysteriously took over the entire contract with no other options to choose from!
I have been looking for hours where to take our household garbage!
What a sh1t show and run around with still no results. If you can use anither comoany...do it! 360 waste removal is way better than these guys!

Initial Business Response / [redacted] (1000, 8, 2015/10/16) */ We approached the customer as they were filling their container with dirtWe explained to the customer that our cost were directly correlated with landfill cost and if they fill their container with dirt, that material will cost more to dispose of, hence the higher pricing The customer also brought up the missed pickup issue (due to a truck breakdown) and we credited the amount we charged right away, even tho we recovered the missed pickup the following day We missed pickup in years due to a truck breakdown, so we are not certain why the customer believes we aren't providing the service he should have been receiving The customer initiated the premature termination of his Agreement with PWS, so should be responsible of this action We removed our container and customer agreed to pay the amount for cancelling his Agreement with PWS Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Okay, first of all, we are going to say yes to accept the response from the business, due to the fact that we have already submitted final payment for cancellation and confirmed that the money has been withdrawn from our bank accountBut, the response from Progressive truly is upsetting and not getting the whole point of this complaint Funny thing is, on October 13th, Revdex.com have sent us an email saying that the company is not respondingBut now that the cheque has been submitted, there is this responseVery interesting Now, first of all, response seems like there is correlation between dirt and price increaseTo make it clear, what the manager of your company said is this; If we want to put dirt in the bin, then we should get a larger bin that can suffice all the requirement for dumping dirtMonthly billing price increase is notified to day prior to price increase to be in affect [redacted] Also, we have gone through every document from Progressive, as well as even when it was BFI back in the day, but not a single paper that states notification for price change was to be foundOur manager have mentioned this to the manager of Progressive, both account and district sales, but not a single answer or confirmation was given The Progressive claims that there is only one missed pick up schedule in years of business [redacted] Our business has not been around for years, to start, and our monthly phone bill that shows usage timeline with marked dates on previous calendars show more than missed pick ups ever since BFI became ProgressiveThis could be more, if we dig deeper In order to make this responding individual to be certain about why we believe that the Progressive is not providing quality services that should have been provided is based on all those things that has been mentionedJust this response alone, doesn't even answer all the things that were mentioned in the complaint in the beginning As it is mentioned above, we have submitted the cheque for cancellationHere's another part making sure that Progressive is not doing their jobsOur manager have asked account manager to send a confirmation when the cheque has been received, and even though money has been withdrawn from our account, the confirmation email that we expected is still not showing up on our manager's emailOh yes we can see it on the bank account [redacted] If the company really gave us explanation on why the price are increasing, confirmed all the notifications that we have not received and all other inquiries as soon as possible, not by avoiding with saying that the account managers are in meeting and so on (I mean really, meeting for entire time during the day at work? Meeting - Lunch - MeetingThat was all the explanation from the receptionist.), we would have not cancelled this contract [redacted]

Initial Business Response /* (1000, 5, 2015/08/12) */
Owner started to contact our company on June 2nd regarding cancelling his service with us because he received a lower quote from a competitorWe spoke to the owner and tried to position our pricing closer to the quote he received, but he found
it wasn't enough and still wanted to cancel his contractOwner's contract still had months remaining to it, but we decided to terminate our contract prematurely and are removing our container at the end of August

Initial Business Response /* (1000, 5, 2015/07/14) */
The customer signed a contract for one year with a one year auto-renewing at a time clauseThis clause is put in place so the company liability and insurance still continues to cover the company equipment and anything incidents that could
happen at the customer's site with our equipmentthe customer was under the impression the contract wasn't auto-renewing and his contract was over
After investigating, we found out the customer never had any service issues and was simply looking to get a lower rateWe offered the customer to lower the rate in order to continue to do business with him, as we have been doing business with him for the last years and we value our customers loyaltyThe customer wants to continue the service with us at least until the expiry of the contract and we will make sure his pricing is in line with the current market rates
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My contract clearly sates "One year term" which is what I had requested*** Rather than risk losing a lawsuit and having to pay court costs I have grudgingly agreed to complete then end of this "Term" of the contract before terminating the relationship

Initial Business Response /* (1000, 8, 2015/10/16) */
We approached the customer as they were filling their container with dirt. We explained to the customer that our cost were directly correlated with landfill cost and if they fill their container with dirt, that material will cost more to...

dispose of, hence the higher pricing.
The customer also brought up the missed pickup issue (due to a truck breakdown) and we credited the amount we charged right away, even tho we recovered the missed pickup the following day.
We missed 1 pickup in 10 years due to a truck breakdown, so we are not certain why the customer believes we aren't providing the service he should have been receiving.
The customer initiated the premature termination of his Agreement with PWS, so should be responsible of this action.
We removed our container and customer agreed to pay the amount for cancelling his Agreement with PWS.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Okay, first of all, we are going to say yes to accept the response from the business, due to the fact that we have already submitted final payment for cancellation and confirmed that the money has been withdrawn from our bank account. But, the response from Progressive truly is upsetting and not getting the whole point of this complaint.
Funny thing is, on October 13th, Revdex.com have sent us an email saying that the company is not responding. But now that the cheque has been submitted, there is this response. Very interesting.
Now, first of all, response seems like there is correlation between dirt and price increase. To make it clear, what the manager of your company said is this; If we want to put dirt in the bin, then we should get a larger bin that can suffice all the requirement for dumping dirt. Monthly billing price increase is notified 30 to 60 day prior to price increase to be in affect.
[redacted] Also, we have gone through every document from Progressive, as well as even when it was BFI back in the day, but not a single paper that states notification for price change was to be found. Our manager have mentioned this to the manager of Progressive, both account and district sales, but not a single answer or confirmation was given.
The Progressive claims that there is only one missed pick up schedule in 10 years of business. [redacted] Our business has not been around for 10 years, to start, and our monthly phone bill that shows usage timeline with marked dates on previous calendars show more than 6 missed pick ups ever since BFI became Progressive. This could be more, if we dig deeper.
In order to make this responding individual to be certain about why we believe that the Progressive is not providing quality services that should have been provided is based on all those things that has been mentioned. Just this response alone, doesn't even answer all the things that were mentioned in the complaint in the beginning.
As it is mentioned above, we have submitted the cheque for cancellation. Here's another part making sure that Progressive is not doing their jobs. Our manager have asked account manager to send a confirmation when the cheque has been received, and even though money has been withdrawn from our account, the confirmation email that we expected is still not showing up on our manager's email. Oh yes we can see it on the bank account. [redacted]
If the company really gave us explanation on why the price are increasing, confirmed all the notifications that we have not received and all other inquiries as soon as possible, not by avoiding with saying that the account managers are in meeting and so on (I mean really, meeting for entire time during the day at work? Meeting - Lunch - Meeting. That was all the explanation from the receptionist.), we would have not cancelled this contract.
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