Waste Connections of Colorado, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am not a commercial customer I am a residential customer I have spoken to ***, and we have worked it out
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/22) */
In reviewing our records as it pertains to this case, I saw that there were a series of things that took place between this former customer and our company that caused this customer to terminate our service and request a full refund
I spoke
with this former customer and apologized for the errorsShe was complimentary of the customer service reps she spoke to, but not happy with the time it would take to receive the refundI explained how the process worked and told her I would personally monitor the tracking of her refund checkI gave her my cell phone number and told her to call me if she has not received her check by 8/28/She said she is satisfied for now, but she will be completely satisfied when she receives her check

Mr***, I apologize about the issues you have had with our service and the removal of your cans. I am willing to close the account to zero and you will not be billed for anything else. This will credit off the last quarter that you were billed so July, August, SeptemberWe
normally charge a fee of $to have the containers removed, I will get those picked up by Friday at no charge. Please make sure the cans are by the curb to ensure removal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Due to a conversation on 11/8/16, Waste Connections finally agreed to mail me a final bill and end my
contract -- and they have YET to mail me a final billAs in all the other times I have requested responses, I have received nothing
Sincerely,
*** ***

This customer has cancelled their service with us effective 4/30/16. There is no balance due

This account has been closed and all fees removed as of 7/6/16. There was a refund submitted on 8/29/for $to the address that we have on file. From what we can tell this issue has been resolved

Mr.  [redacted] I do apologize about the service issues and I am looking into why this happened.  I have credited Mr. [redacted] $22.40 for a months service.  I have also scheduled to have his trash can exchanged on Friday 5/26/17.  I am also putting in a work order to make sure the...

driver services all trash this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/10/28) */
I have called and left the customer a voicemail. I am not pulling up the address provided in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I however would like to look into this further, because I believe this not to be an isolated incident rather a business model to rip off the consumer.  Those who do not complain end up paying.  I would like to look into a class action lawsuit.
Sincerely,
[redacted]

This is a commercial customer that is under contract.  Contracts renew automatically per the terms of the contract.  We are never opposed to lowering customer rates.  I have forwarded an email to the sales rep that is in charge of this account and I will have [redacted] contact customer...

immediately to rectify this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/22) */
In looking at this former customer's account, I saw that going as far back as 2011, this former customer has had history of account suspensions for non-payment including her credit card being rejected. The record shows that she was also rude to...

our customer service representatives when they were trying to help her. our records show that she spoke to a customer service rep on 1/17/14 at 4:14 PM advising them that she had cancelled service 2 weeks prior. There is no record that she called, e-mailed, or sent a letter to cancel during or prior to the time she indicated. The records do show however that her account was suspended for non-payment on 12/27/13 with an outstanding balance. The account was closed on 1/23/2014. The customer has been mailed monthly statements showing her balance and all transactions including the monthly finance charges. At this point Waste Connections will be removing all charges on her account. From our view point, it appears this former customer has been having financial difficulties and we do not want to get into a costly legal battle over the amount she owes our company. I called this former customer to apologize for any miscommunications and to let her know we are waiving all charges. She immediately started claiming she does not owe anything anyway. When I told her I did not want to argue she hung up. At this point, I don't know what else we can do to satisfy this former customer.

[redacted], I do apologize that you are having so many issues with getting this account closed.  I have closed the account, credited all charges that were showing due and scheduled to removal of the trash and recycle bin for Tuesday 9/26/17.  Please make sure the cans are at the...

curb by 7AM to ensure we will be able to get them picked up. The account will not have anything due as per the complaint you called and had the service cancelled as of 8/1/17 which is what the new bill was for.   We are sorry that we were not able to keep your business.

we will be dropping off a new container. there has been a month of service credited to the account.  we can get your trash and the damaged container removed on Friday.  looking at the account it appears there is a personal container filled with dirt that we would not be able to service.

[redacted],  We have already discussed this and I will be issuing a check for the refund. Thank you, [redacted]

Revdex.com:This is correct, as of now, [redacted] and I have come to an agreement. As long as our agreement is honored and followed up on then I see this as resolved. As of now, we have yet to see any documentation verifying our agreement. I asked for a letter and the account adjustments to be made by the end of this week (7/29/2016), if for any reason the issues are not corrected then I will not consider this issue resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me per above notes. 
Sincerely,
[redacted]