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Waste Connections of Washington

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Waste Connections of Washington Reviews (13)

renew password and Visa card for auto pay
A really nice lady named Marisol walked me through a complex new password, a new Visa card and helped me set up auto pay. she was so very helpful. When I would get frustrated she could calm me down and make things go better. I really enjoyed working with her. She seams to have a lot of knowledge of the computer system.

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Thanks for the email ***,We apologize for any confusion regarding your serviceThe service rendered at your address was suspended on March 5th due to a past due balance and a failed payment arrangementThe account was sent to collections on 3/31/due to the past due balance that remained unpaidThe last payment that was recieved on your account was on 11/4/The account was not restarted after the service was suspended in March so any pick-ups that you did recieved after that date were in error by the driver as they were noted to not service the locationUnfortunately we have no record of a $payment being recieved on the accountIf you can supply us with more information regarding the payment, such as the method and exact date of the transaction, we can attempt to research this issue further for youYou may reach our customer service department at # [redacted] and we can help setup a payment over the phone to cover the balance owed to restart the service if needed.Thank you,

We apologize for this inconvenience and understand your concerns. Your street is a very narrow street with cars often parked on both sides or at least one side of the street making it impassable. To drive our service trucks down this street would force us to either drive on the
sidewalk or at least within inches of parked cars. If children were present we would not be able to see them. We do not want to be responsible for damaging cars or hurting anyone. As mentioned, if you can find a way to work with the city to make this a no parking street on service day, we could reconsider driving on the street. Without a change in the parking restriction, we are unwilling to risk safely driving on this streetWe have communicated this change to you verbally and in writing we appreciate your understanding and commitment to safetySafety is a priority and this change is necessary to avoid any future issues

Mr& Mrs***, Waste Connections of Washington has gone above and beyond in providing quality service to your residence. All though services were rendered we have issued credits to your accountWe will not be offering any additional credits Thank you,Waste
Connections of Washington

We apologize to Ms*** for the confusion regarding where to set our her carts for serviceIt has come to our attention that for safety reasons we are no longer able to service ** *** *** due to the narrow roadway and the turning radius of the trucks We would like to continue to work
with the residents of ** *** *** to arrange to set out their cans and carts at the end of ** *** *** and ** *** *** for serviceIn regards to the complaint about Nathan, his immediate supervisors were notifiedIn order to provide an appropriate response to the disputed amount of $we would need more information about what charges are in disputeNormally these processes go smoother and sincerely apologize for the inconveniencePlease make a note that I am the appropriate contact person for Waste Connections of Washington in Vancouver, WA, please find my contact information below Bridget S@wcnx.org

Complaint: ***
I am rejecting this response because: For ten years this street was safe enough for the service vehicles, and not a single car was damaged or child was hurt throughout this period of timeThe decision to refuse service at my house is made by one driver supervisor saying it's not safeI will only accept this decision if city hall regulations shows that it is unsafe for the vehicle to drive on the streetOn Monday, at 11AM, the neighborhood is empty of cars, making the argument that there's cars blocking the street invalidBy city regulations, every house in this neighborhood is available for garbage pickup, so until proven otherwise, I do not accept the decision to place my trash bins elsewhere.
Sincerely,
*** ***

I appreciate the information you've supplied regarding your dispute. Based on the information you have provided, we were able to thoroughly check our records for any payments recieved in our office at [redacted] in Vancouve,r WA on or around 6/26/15 that was a cash payment ranging anywhere from $180.00 to $200.00 and there is no record of any payment with those critera found. We do keep specific records of all payments recieved in the office for reasons that you have expressed where a customer may lose their own reciept. The service that you may have recieved over the past month would have been in error by the driver as your account has not been reinstated since the account was suspended on 3/5/15. At this time we can confirm that the account still remains unpaid.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I made payment but because it was picked up I disposed of my receipt. I played in cash at office.

I apologize for the difficulty with removing the email address from the Waste Connections account. Please provide the service address or account number so that I can assist. I searched our online bill pay system for the email address provided and did not find a record. I also searched our...

database for Clark County, WA and did not find a match. If the account was handled at a different Waste Connnections location, I will be able to help resolve the issue, but I need more information. Respectfully,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: your policy to charge customers for services they do not want is unacceptable.   I got the impression from your customer service reps that you have waived this charge for other customers.  It appears that you will not waive it for us because you have a grudge or personal issue with us.  It seems as if we are being discriminated against.  Can you tell me that these types of charges have never been waived for any other customer?  If so, tell me why you won't waive them for us? I think that you know that the policy is unjust and these charges should not have been billed.  This specific policy should be changed and you should stop overcharging people.  
Sincerely,
[redacted]

Thanks for the email [redacted],We apologize for any confusion regarding your service. The service rendered at your address was suspended on March 5th due to a past due balance and a failed payment arrangement. The account was sent to collections on 3/31/15 due to the past due balance that remained...

unpaid. The last payment that was recieved on your account was on 11/4/14. The account was not restarted after the service was suspended in March so any pick-ups that you did recieved after that date were in error by the driver as they were noted to not service the location. Unfortunately we have no record of a $200.00 payment being recieved on the account. If you can supply us with more information regarding the payment, such as the method and exact date of the transaction, we can attempt to research this issue further for you. You may reach our customer service department at #[redacted] and we can help setup a payment over the phone to cover the balance owed to restart the service if needed.Thank you,

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Address: PO Box 5589, Buffalo Grove, Illinois, United States, 60089-5589

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