Waste Management of Canada

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ September 15, [redacted] Re: Revdex.com Complaint# XXX-XXXX WM Account# [redacted] - [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity address your concerns [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on August 17, for twenty-four (24) monthsPursuant to Section of the Agreement the initial term of the agreement is for twenty- four (24) months and Agreement automatically renews for an additional twenty- four (24) months renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing term [redacted] failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 24-months (24) ending on August 17, However, per your request, Account Manager Damara submitted the account to cancel effective 9/30/and will schedule the removal of our container However, because you are still in a service agreement with Waste Management, you will be invoiced the liquidated damages and the removal charges If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Damara B [redacted] at X-XXX-XXX-XXXX or email [redacted] @wm.com Cordially, Nancy G [redacted] WM Cares-Corporate Office Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello I understand the agreement, but feel we [redacted] should be better informed of the automatic renewal, For instance [redacted] always send an email advising us that an automatic renewal is about to take place, as trying to remember when people sign up for things is difficult My wife only just missed the deadline date by days(its not like we were months into the new contract) she was also told she would be sent information about how to cut the costs down, by either a smaller dumpster or less collections, of which never happened, I went onto your website to voice my complaint, which was answered by Chad R [redacted] (Customer Digital Care Representative) who said he would forward it on to the correct department, who again never replied, Hence being forced into contacting you this way I felt like nobody wanted to address this, and feel as no notification was given ( as years is a long time to remember when we signed up) and due to financial situations, needed too (Not wanted too) cut my costs downthat the cancellation fee could be wavered Regards [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/18) */ September 18, Re: Revdex.com Complaint# XXX-XXXX WM Account# [redacted] - [redacted] Hello [redacted] , In response to your last comment, Account Manager Damara confirmed, she spoke to [redacted] and offered to lower her rateHowever, the offer was not reasonable and [redacted] declined and continued with the cancellation request If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Damara B [redacted] at X-XXX-XXX-XXXX or email [redacted] @wm.com Cordially, Nancy G [redacted] WM Cares-Corporate Office Final Consumer Response / [redacted] (4200, 12, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, That's not quiet how it happened, My wife called to cancel.(As I had just got laid off work) and found out without warning that the contract had been renewed, the lady said we could have a smaller dumpster and gave her the price, also said we could have less collection Of which she would forward the detailshowever this was not done, because of the shock of being put into the new contract, that's when I emails and the guy said he would forward it on, however nobody contacted us, THATS when my wife phoned up to confirm cancellation I know we are stuck in the contract and will be glad when it is removed, [redacted]

Initial Business Response / [redacted] (1000, 15, 2016/03/15) */ March 15, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] , Reference is made to the above-mentioned Better Business Bureau complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy G [redacted] Waste Management Corporate Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

July 21, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Dear Mr [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concernsOn July 18, 2016, you called requesting to cancel your account because you were moving to a new locationAccount Manager [redacted] asked you to complete our Store Closing Affidavit and forward any lease documentation with the new address so we could release you from your agreement Attached is the email Account Manager [redacted] received from youWaste Management makes every reasonable effort to verify that a signee does, have the authority to bind his/her company to sign the service agreement [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on May 1, for thirty-six (36) months [redacted] can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early terminationIf [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at (855) 347-or email [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

Initial Business Response /* (1000, 15, 2016/03/15) */
March 15, 2016
[redacted]
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted],
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy G[redacted]
Waste Management Corporate
Initial Consumer Rebuttal /* (2000, 20, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/15) */
September 15, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# XXX-XXXX
WM Account# [redacted] - [redacted],
The Revdex.com contacted us to let us know...

about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity address your concerns.
[redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on August 17, 2013 for twenty-four (24) months. Pursuant to Section 2 of the Agreement the initial term of the agreement is for twenty- four (24) months and Agreement automatically renews for an additional twenty- four (24) months renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term.

[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 24-months (24) ending on August 17, 2017.
However, per your request, Account Manager Damara submitted the account to cancel effective 9/30/2015 and will schedule the removal of our container.
However, because you are still in a service agreement with Waste Management, you will be invoiced the liquidated damages and the removal charges.
If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Damara B[redacted] at X-XXX-XXX-XXXX or email [redacted]@wm.com .
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello.
I understand the agreement, but feel we [redacted]should be better informed of the automatic renewal, For instance [redacted] always send an email advising us that an automatic renewal is about to take place, as trying to remember when people sign up for things is difficult.
My wife only just missed the deadline date by 17 days. (its not like we were 6 months into the new contract) she was also told she would be sent information about how to cut the costs down, by either a smaller dumpster or less collections, of which never happened, I went onto your website to voice my complaint, which was answered by Chad R[redacted](Customer Digital Care Representative) who said he would forward it on to the correct department, who again never replied, Hence being forced into contacting you this way.
I felt like nobody wanted to address this, and feel as no notification was given ( as 2 years is a long time to remember when we signed up) and due to financial situations, needed too (Not wanted too) cut my costs down. that the cancellation fee could be wavered.
Regards
[redacted]
Final Business Response /* (4000, 9, 2015/09/18) */
September 18, 2015
Re: Revdex.com Complaint# XXX-XXXX
WM Account# [redacted] - [redacted]
Hello [redacted],
In response to your last comment, Account Manager Damara confirmed, she spoke to [redacted] and offered to lower her rate. However, the offer was not reasonable and [redacted] declined and continued with the cancellation request.
If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Damara B[redacted] at X-XXX-XXX-XXXX or email [redacted]@wm.com .
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office
Final Consumer Response /* (4200, 12, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, That's not quiet how it happened,
My wife called to cancel.(As I had just got laid off work) and found out without warning that the contract had been renewed, the lady said we could have a smaller dumpster and gave her the price, also said we could have less collection Of which she would forward the details. however this was not done, because of the shock of being put into the new contract, that's when I emails and the guy said he would forward it on, however nobody contacted us, THATS when my wife phoned up to confirm cancellation.
I know we are stuck in the contract and will be glad when it is removed,[redacted]

July 21, 2016   Re: Revdex.com Complaint# [redacted] WM Account# [redacted]   Dear Mr. [redacted], The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with...

your request to cancel and appreciate the opportunity to address your concerns. On July 18, 2016, you called requesting to cancel your account because you were moving to a new location. Account Manager [redacted] asked you to complete our Store Closing Affidavit and forward any lease documentation with the new address so we could release you from your agreement.  Attached is the email Account Manager [redacted] received from you. Waste Management makes every reasonable effort to verify that a signee does, have the authority to bind his/her company to sign the service agreement. [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on May 1, 2016 for thirty-six (36) months. [redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at (855) 347-7533 or email [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

Initial Business Response /* (1000, 5, 2016/04/08) */
April 8, 2016
Re: Revdex.com Complaint#XXXXXXX
Waste Management account# XXX-XXXX
Dear Ms. [redacted],
After researching our internal records, your account is at a zero balance. In addition our operations confirmed the container...

was removed. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]@wm.com or by phone at XXX-XXX-XXXX option 3.
Respectfully,
Nancy G[redacted]
Waste Management Corporate office