Waste Management of Ohio

We at American Pest Control regret that this customer is unsatisfied with our serviceThis particular pest program has an initial treatment with quarterly services that follow making the yearEach service was confirmed and signed forWe are more than willing to refund the credit left on the account for that last service that has not be performed.? Respectfully,? American Pest Control

After spending minutes on the phone with someone who took that long to find my account & was given no help I called back I spoke to a VERY Polite lady named Ebony....she instantly found my account, located the problem, sent message to supervisor & dispatch.....said she would call me back & within minutes had the problem solved and had scheduled pick up for later today Even if the trash is not picked up I need to say "Ebony went out of her way to accommodate" I'd want this lady on my team! Congratulations WM!

Upon receipt of the Revdex.com complaint, we attempted to look up both the address and the name on the letter; but had no match? With further research we found [redacted] under [redacted] ? APC was called on 4/to go to that property by [redacted] , presumably the wifeWe were told at that time that all interactions with the tenant had to be through her? ? The phone number and email provided belong to [redacted] assumed to be [redacted] ? This letter is from [redacted] ***? A credit card was provided by her with a zip code in Seattle Washington? The contract, work order, and receipt for for the year were emailed; without response regarding the amount chargedWe understood that all contacts should be though the owner? ? When the first follow up service became due we called the landlord; she was angry that we had not contacted the tenant? We explained our actions based on her instructions? All subsequent service were scheduled with the tenant and signed for by her? No call were received between services? The last service performed was 12-6-2016, signed for by the tenant, ? [redacted] .APC was closed for the holiday between December 20th and January 3rd, Our phones, our website and all of our business emails contain messages to that effect? It is possible that something fell through the cracks then but Ms [redacted] / [redacted] indicated calling for a period of weeksOur first indication of something wrong was March 7th when the owner reported that now they were living in the home? Also that she had made multiple calls to our company about mice and having spoken to the owner? ? When I asked about the dates and/or phone numbers used, she was not forthcoming? I had since spoken with Doug W [redacted] and searched his phone without result? We attempted to schedule a service at that time and by email 3/? ? I was not aware until the email response to our coordinator she did not wish to schedule service at all but wanted a refund? We were not aware that there was question about the payment or contract until the Revdex.com letter? ? Our email exchanges are enclosed as well as copy of all documents relevant to the account.American Pest Control would be happy to refund half the prepaid service if [redacted] / [redacted] will provide the cell phone records and recorded messages she stated she has

We at American Pest Control regret that this customer is unsatisfied with our serviceThis particular pest program has an initial treatment with quarterly services that follow making the yearEach service was confirmed and signed forWe are more than willing to refund the credit left on the account for that last service that has not be performed. Respectfully, American Pest Control

Upon receipt of the Revdex.com complaint, we attempted to look up both the address and the name on the letter; but had no match? With further research we found *** *** *** under *** ***? APC was called on 4/to go to that property by ***, presumably the wifeWe were told at
that time that all interactions with the tenant had to be through her? ? The phone number and email provided belong to *** assumed to be *** ***? This letter is from *** ***? A credit card was provided by her with a zip code in Seattle Washington? The contract, work order, and receipt for for the year were emailed; without response regarding the amount chargedWe understood that all contacts should be though the owner? ? When the first follow up service became due we called the landlord; she was angry that we had not contacted the tenant? We explained our actions based on her instructions? All subsequent service were scheduled with the tenant and signed for by her? No call were received between services? The last service performed was 12-6-2016, signed for by the tenant, ? *** ***.APC was closed for the holiday between December 20th and January 3rd, Our phones, our website and all of our business emails contain messages to that effect? It is possible that something fell through the cracks then but Ms***/*** indicated calling for a period of weeksOur first indication of something wrong was March 7th when the owner reported that now they were living in the home? Also that she had made multiple calls to our company about mice and having spoken to the owner? ? When I asked about the dates and/or phone numbers used, she was not forthcoming? I had since spoken with Doug W*** and searched his phone without result? We attempted to schedule a service at that time and by email 3/? ? I was not aware until the email response to our coordinator she did not wish to schedule service at all but wanted a refund? We were not aware that there was question about the payment or contract until the Revdex.com letter? ? Our email exchanges are enclosed as well as copy of all documents relevant to the account.American Pest Control would be happy to refund half the prepaid service if ***/*** will provide the cell phone records and recorded messages she stated she has

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:American Pest ControlIt is absolutely ridiculous that in 2017, the people at this business lack use of technology and proper record keeping, it has been the same from initial contact with these people? They are absolutely incompetent and either so disorganized and chaotic or they simply just not tell the truth intentionally.It is also embarrassing that in 2017, these people are speaking and concerned about current last name, my husband's last name or my maiden nameMy current marital status is none of Smerican Pest Control's business nor does it have anything to do with the one year fee for service and results ? (charged upfront without permission and they can't provide such proof) They have failed to deliver.It was me who hired them.I my credit card provided and charged.My phone number.My email address.And obviously have been inside the house.So who my husband is, or his name has nothing to do with this complaint and let me remind you of your sexist response and it is not 1954!I am legally the owner of the property as well and I am the one who hired you and only person in communication with you besides the temporary renters for the actual service appt.I am an individual with meticulous record keepingI have records, phone, audio, email, etcof every interaction with this business but from the reply to my complaint of service, lack of, you would think they have never spoken to meThey claim they went to the address to verifySo have they NOT serviced *** *** *** for mice problem?I contacted this business for mice problem my temporary renters were suddenly havingI spoke with the owner of APC while stationed in Seattle, WA explaining the situation of mice, something for years in my home at *** *** *** ***? WDC never experienced? Spoke with him on day of scheduled visit twiceOnce at a.mWhile he was inside the house assessing, then a couple hours later on his mobile to get further information privately on the conditions.I agreed to treatment and serviceI did not agree to all future appts paid upfront but I let it go as he assured me he has decades of experience with results.The next couple of appts with the office was chaotic, disorganized and they couldn't find address, phone number or know anythingTwice they called in the morning to come out for service the same day, as they were "in the area" she would sayI would once again explain, people have jobs and need notice and I would need to check and see when and if my renters were home that day otherwise give them notice by law? I finally after chaotic phone calls from this business decided best they also had my renters phone number so they can directly communicate and set up an apptImwas clear with them my dissatisfaction with their unorganized lack of use of technology or some sort of a system of their clientsThey could barely find me or my phone number or keep,anything straight.This business is lying again when they say March first communicationAs they are about their phones stating they were closed.This business does the same thing repeatedly and has from the beginningClaims they reserarched this phone and that phone and found no recordI voiced my complaint to them when they finally called months laterThen two different individuals emailed me and claimed the usual tactic of no messagesNot once on the two emails or the phone call (recorded on iPhone) did they say they were shut down Dec ? to Jan, periodNot once! Nor on an outgoing message on the business main line or MrW***'s cell phone.I called them immediately in Dec 2016, including voice mail on owner's cell phone, (yes, I have all records if they would like to drag this into a lefpgal battle) that the mice problem is worstThese calls went thru mid January where Imhad no choice but to, hire another companyThey came out the next dayThe genteel an from this other company was all too familiar with American Pest Control and told me he has many of their past customers with exact same complaintThey take your moneyThey provide store bought items like mouse traps, they are very disorganized and run their business few decades behind in the times.A mice problem or pests in general is not something that can be ignored for weeks and monthsAPC takes your money but not only do they not deliver on service, but they achieved no results as he claimed and guaranteed with decades of experienceThis business not once ever apologized for their outdated, disorganized record keeping or lack,of service and deliveryBut they clearly are stuck in decades past obsessing over a woman's marital status and current last name.I have been more than fair and patient with the, I asked for a half refund which by phone, and two individual emails just ignored and never responded to my request.Perhaps they would rather have their business and tactics investigated via public media or the attorney general's office? I have had to waste a lot of my time on these people with no resultsI had to hire another company which by the way took ONE service to almost eradicate the problem but not until,Imhad further damage in the kitchen from the mice problem that went on for months without APC delivering.This business is unethical and should be investigated.Regards,
*** ***