Watch Masters

This customer's concerns are very important to us Upon receiving this feedback, our mold experts immediately met with this homeowner to discuss the detailed action plan created for this project We have scheduled a crew to arrive on Monday, April 10th to clean all furniture, walls and hard surfaces This will include HEPA vacuuming and cleaning with professional chemicals used in mold remediation In addition, we have scheduled the cleaning of all electronics by *** This is a company in Columbus, Ohio, that specializes in the cleaning of TV's, speak***, Xbox's, and DVD play*** Once the cleaning of the basement is complete, we plan to professionally clean the duct work of the home After all these items are accomplished, we will schedule an air test to substantiate the completion of the project We plan to stay in close communication with this family throughout the entirety of the project and will not consider the project successful until an acceptable air quality test is produced

Hi [redacted] ,I would like this complaint to remain open and flagged as unresolved due to their breaking the terms of the settlement agreement and lack of responseThis very thing is exactly why I filed the complaint to begin with [redacted] On Feb 15, 2017, at 9:AM, [redacted] > wrote:Dear [redacted] , This is [redacted] , a colleague of [redacted] at the Revdex.com of Central Ohio [redacted] is currently out of the office and I am following up with you regarding the consumer’s email correspondence, shown below, stating she has not received the check as per the agreement in the mediated settlement, which indicated “Global Restoration will mail a check in the amount of $1,to [redacted] within calendar days of the date of this agreement...” Attached is the mediated settlement signed by [redacted] .Has the check been mailed? If yes, on what date? Please let us know by return written response so we can provide the consumer with an updatePlease feel free to call me at ###-###-#### if you have any questions.Regards, [redacted] [redacted] *** [redacted] *** p: ###-###-#### f: ###-###-#### [redacted] [redacted] [redacted] Hi ***, I am following up because I have not received this settlement check yetPlease advise [redacted]

***,I did receive confirmation that check #5770, dated 2/10/16, was cut and mailed last Friday from our Indiana office in the amount of $ Please let us know if *** *** does not receive the check in the next 2-business days Thanks, *** ***
*** ***
*** ** ***
***###-###-#### Cell###-###-#### Office*** ** ** ***
***

On June 23, 2016, Global Restoration received notification of standing water in this customer’s basement due to heavy rain activity.  The rain had affected many homes in Columbus during this 3-day time period.  Despite being very busy, a representative from Global Restoration showed up to...

the customer’s home on the same day that we were notified of this problem in order to meet with the customer, access the damage, and begin removing unwanted water from the area.    During this initial meeting, our representative explained to the customer that to properly dry-out her home, it normally takes 3-5 days.  This includes extracting the water, strategically placing drying equipment and removing all the wet building materials deemed necessary by our trained water technicians and the insurance company.  For this particular job, we also removed and discarded several furniture items damaged by the water for this customer.  After the basement was completely dry, we started working with the customer’s insurance adjuster to get new carpet, carpet pad and drywall covered by their homeowners’ insurance policy.  Once the insurance estimate was received and agreed upon by all parties, we worked with the customer to select carpet and paint for this affected area of her home.  The customer notified us immediately that she was not happy with the original installation of her new carpet.  She was concerned that a seam at the bottom of the stairs would not wear well.  At this time, we took her concern very seriously and re-ordered additional carpet to be able to move the seam and re-carpet the stairs.  In addition, we hired a different carpet installer for the project in order to fully satisfy the customer and her concerns.  Global Restoration was given a very tight timeline by this customer for the entire project due to an anticipated furniture delivery.  Despite many obstacles, including a manufacturer’s delay of our carpet order, we met the customer’s deadline and were completely finished with the carpet and drywall by August 12, 2016.  Our company policy is to not keep any credit card information on file, and we only charge a credit card with the customer’s permission.  We received permission to run the customer’s credit card on September 2nd  to pay her outstanding balance, three weeks after the project concluded.  Once the project was paid-in-full, warranty paperwork was mailed to the customer.  It is also important to note that the customer received a discount of $403.88 off of the entire project.       The employees at Global Restoration care deeply about our customers and our workmanship.  We apologize for any inconvenience that this customer experienced throughout the process to restore her home after a heavy rain.  Although the customer has not notified us of any additional workmanship issues at this time, we would like to encourage her to call us if she has any concerns.

Hi [redacted],I would like this complaint to remain open and flagged as unresolved due to their breaking the terms of the settlement agreement and lack of response. This very thing is exactly why I filed the complaint to begin with. [redacted] On Feb 15, 2017, at 9:29 AM, [redacted]> wrote:Dear [redacted], This is [redacted], a colleague of [redacted] at the Revdex.com of Central Ohio.  [redacted] is currently out of the office and I am following up with you regarding the consumer’s email correspondence, shown below, stating she has not received the check as per the agreement in the mediated settlement, which indicated “Global Restoration will mail a check in the amount of $1,000.00 to [redacted] within 15 calendar days of the date of this agreement...” Attached is the mediated settlement signed by [redacted].Has the check been mailed?  If yes, on what date?  Please let us know  by return written response so we can provide the consumer with an update. Please feel free to call me at ###-###-#### if you have any questions.Regards,  [redacted] 
[redacted] 
[redacted] p: ###-###-#### f: ###-###-####[redacted]
[redacted] <image001.png> <image007.png> <image005.png> <image008.png> <image009.png><image003.png> [redacted] 
[redacted]
[redacted]
[redacted]
 Hi [redacted], I am following up because I have not received this settlement check yet. Please advise.  [redacted] <Mediated_Settlement_Signed_by_all_parties_1.27.17 (2).pdf>

Greetings!My expressed apologies go to the [redacted] family. I know that any delay in construction is an inconvenience and surely is not our company standard.As of this morning, I was made aware that the remaining construction will begin on 6/6/17. Weather permitting, the construction should be...

complete by the end of the week. I have called and left a voice message for Mr. Turner to contact me should he have any questions.We at Global Restoration appreciate Mr. [redacted] patience and grateful that he’s allowed us to finish the project as his contractor.Thank you,Stephanie T[redacted]Team Coordinator  [redacted]Office: ###-###-####Cell: ###-###-####Fax: ###-###-####

This customer's concerns are very important to us.  Upon receiving this feedback, our mold experts immediately met with this homeowner to discuss the detailed action plan created for this project.   We have scheduled a crew to arrive on Monday, April 10th to clean all furniture, walls and...

hard surfaces.  This will include HEPA vacuuming and cleaning with professional chemicals used in mold remediation.  In addition, we have scheduled the cleaning of all electronics by [redacted].  This is a company in Columbus, Ohio, that specializes in the cleaning of TV's, speak[redacted], Xbox's, and DVD play[redacted].  Once the cleaning of the basement is complete, we plan to professionally clean the duct work of the home.  After all these items are accomplished, we will schedule an air test to substantiate the completion of the project.  We plan to stay in close communication with this family throughout the entirety of the project and will not consider the project successful until an acceptable air quality test is produced.