Watch Outfitters

Hello [redacted] , We received a letter from the Revdex.com regarding a complaint that you had filed on 1/24/2017, ID [redacted] According to our records, your order # [redacted] was delivered on 1/27/ Please confirm that you have received your order For detailed tracking information, please click on the following link: [redacted] In your complaint you stated that you emailed us on 12/28/and did not receive a response According to our records, you emailed [redacted] This email address refers all customers to our FAQ page with an automated response On this FAQ page, under: HOW DO I CONTACT WATCH OUTFITTERS WITH QUESTIONS NOT ADDRESSED ABOVE? It states the following: If you have any questions or feedback we would love to hear from you! Please contact us at [redacted] ! Emails to this address are answered daily by our customer service team For your reference, here is a link to our FAQ [redacted] We do apologize for the shipping delay and have issued you a store credit for the entire purchase price of your order, $ We had issues with our original shipper and have contracted with a new shipperOur new shipper has been doing a great job and we are no longer having shipping delays! All customers that let us know about a shipping delay have been issued a store credit for their entire purchase amountYou will receive your gift card information via email Once again, we are asking that you confirm the receipt of order Also, if you have any additional questions, please do not hesitate to email us at [redacted] -- Customer Support Team [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:They stated that I would be issued a store credit via email in which I have not received yet It had to take for me to file a complaint in order to get a response and for them to finally send the product I ordered I feel like I am being lied to and misled in order to get the heat off of this company
Sincerely,
*** ***

Hello *** *** ***, We received the above mentioned Revdex.com customer complaint. We have issued a refund for your order as well as a store credit in the amount of $45, which was the purchase price of your watch. At the time of your order, we were experiencing shipping
issues. We currently have contracted with a new shipper and have resolved our shipping delay issues. We apologize for your experience, as the prolonged shipping time was inexcusable. We do value you as a customer and hope that you will use your store credit and give Watchoutfitters another try! Please do not hesitate to contact us if you have any additional questions! -- Customer Support Team ***

Hello [redacted],   We received a letter from the Revdex.com regarding a complaint that you had filed on 1/24/2017, ID [redacted].  According to our records, your order # [redacted] was delivered on 1/27/2017.  Please confirm that you have received your order.  For detailed...

tracking information, please click on the following link:  [redacted]   In your complaint you stated that you emailed us on 12/28/2016 and did not receive a response.  According to our records, you emailed [redacted]  This email address refers all customers to our FAQ page with an automated response.  On this FAQ page, under: HOW DO I CONTACT WATCH OUTFITTERS WITH QUESTIONS NOT ADDRESSED ABOVE? It states the following: If you have any questions or feedback we would love to hear from you! Please contact us at [redacted]!    Emails to this address are answered daily by our customer service team.  For your reference, here is a link to our FAQ page:  [redacted]   We do apologize for the shipping delay and have issued you a store credit for the entire purchase price of your order, $42.  We had issues with our original shipper and have contracted with a new shipper. Our new shipper has been doing a great job and we are no longer having shipping delays!  All customers that let us know about a shipping delay have been issued a store credit for their entire purchase amount. You will receive your gift card information via email.   Once again, we are asking that you confirm the receipt of order.  Also, if you have any additional questions, please do not hesitate to email us at [redacted]
  -- Customer Support Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]