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Watch Winder Store

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Watch Winder Store Reviews (2)

I bought a Park Lane dual watch winder from this company about 18 mths ago, mail order to Australia. There are 2 cheap electrical parts at the rear (one for each winder) that consist of a short piece of electrical wire, a plastic switch and a connector. This would maybe cost $10 in a shop. Both failed under warranty. Many months ago I emailed them for 2 replacements. After all this time where they say they "have sent them" or "will send them" via "their agent in Hong Kong, nothing has appeared. Now they no longer reply to emails.

I recommend anyone who is considering dealing with this disgraceful company to think again, especially as they appear to be (deliberately?) uncontactable by phone and only supply mail order.

In their ongoing failure to even reply to emails, let alone supply these replacement cheap goods, I will continue making my comments as public as possible.

Initial Business Response /* (1000, 8, 2016/07/22) */
Our apology for the late return of the merchandise. As we contracted a third party fulfillment center to store, ship and receive all returned merchandise on our behalf. Unfortunately, they were in the process of moving the whole facility to a...

new location at that time. Their inventory tracking was totally disrupted during the relocation process; resulting in inventory misplacement and unable to ship out our inventory in a timely manner. We were unable to retrieve our own inventory stock as they are all in their facility during the relocation. We are sincerely sorry for this mishap and the frustration of our customer is understandable. We are looking into spread our inventory into different fulfillment facilities; so if anything happen like this in the future, we can have other back up fulfillment facility to fulfill our shipping requirements. Again, our sincere apology to our customer. We will try all out best in the future to mitigate this kind of uncontrollable event in the future.
Best Regards.
Initial Consumer Rebuttal /* (3000, 10, 2016/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their answer.
Although their response promises that they will work to see that this does not happen again it does not resolve my issue with them. I have since cancelled the order and they wrote to me on July 18 that they will issue a refund against the card used for the purchase. Today (July 29) the credit card company indicated that they have not received notification from watchwinderstore.com to refund the amount and I have filed a disputed charge claim with citibank. It is my only assumption that this company is either falling apart or just run a terrible business. My complaint should stand as unresolved fro the company. Citibank indicates it will take up to 90 days to completely resolve the process.
Final Consumer Response /* (2000, 13, 2016/08/15) */

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Address: 1950 Birch Bnd, Chino Hills, California, United States, 91709-4770

Web:

www.watchwinderstore.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Watch Winder Store, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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