Watcher Engel K-9

Former customer returned dog due to xrayed hips at years old looked fair too mildWe could not place dog right away without addressing lack of socializing, training & behavioral issuesPlus wait to do X-rays of jointsThis was a very long process since dog came back to us with little work
doneRecent X-rayed showed dog should pass OFA with at least Fair ratingSo health guarantee of this dog with genetic HD is now voidAdditionally my contract only offers replacement puppy at next availability with NO refundsPurchaser refused replacement puppyI offered purchaser a refund instead of replacement puppyBut any monies are only given after dog is successfully adopted, health testing is completed & all expenses we incurred will be subtracted from refund priceThe dog is question is still in training & not ready for adoptionPlus health test recently showed she has no moderate too serve genetic disorderSo once again as stated above the health guarantee is null & void for moderate too serve HDCopy of Guarantee: Watcher Engel Health Guarantee All puppies are guaranteed to be free from any genetic disorders that would reduce the dog’s quality of lifeWatcher Engel guarantee’s their puppies up to years of ageIf your dog is found to be inflicted with a moderate - severe genetic disorder by a veterinarian, then Watcher Engel Kwill provide a replacement puppy of equal valueReplacement puppies are offered at next availability by breederNo refunds are given! All require; copies of vet records, X-rays, & test resultsProvide contact information of dog’s veterinarianProof affected dog has been alteredAll puppies are in good health at time of saleAll puppies should be examined by your vet within hours after purchaseWatcher Engel is not liable for any damages, infections, parasites, or injuries incurred during ownership of your dogSo this dog now falls under our return policy: Watcher Engel KDog's Return Policy All dogs return back to Watcher Engel Kmust include their; health records, a week's worth of food currently feeding, & their AKC registration transferring ownership back too Carol H*** Former owners of titled working / competition dog's under 4years old that have not been altered will get any monies collected from possible re-sale / buy back fee at fair market value of dog, after all deduction of out of pocket expenses by Watcher Engel KFormer owners of untitled /pet/altered dogs will NOT receive any monies for return dogMajority of dogs coming from this category will require additional resources investing in their socialization, training / re-training & care before they can be re-homed by Watcher Engel KSo all dogs from this category generally cost us a great deal of time & investment far exceeding original cost, so no refunds or replacements will be givenAfter all this I still offered purchaser refund of any monies after all our deductionsReturn dogs is not a fast process for us, they very time consuming with great emotional & finical tollBut we are committed to the best interest of our dogs & take them all back if owners can no longer keep them

I would like to close this complaint, is there a way to do it?  The issue has been successfully and professionally resolved to my satisfaction without any further action required.Best Regards,[redacted]