Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This customer was sent the items they ordered from us Here is the tracking The customer has ordered from us before and we have given him ski DVDs that cost us 10$ and $and sold them to him at $and also gave him free gift DVDs We are a small family business with integrity and have been in business for years Not sure what the guy wants us to do?? He has not returned the items un-opened Unless he does this we can not give a refund per our posted return policy. Grand Total: $USDUSPS tracking *** deliveredDays of My Youth DVD + Blu-Ray Combo $$Everyday Is A Saturday (ski) DVD $$Almost Ablaze DVD + Blu-Ray Combo $$Children Of Winter (ski) DVD $$*Sub Total:* *$34.89* USPS tracking *** delivered Subtotal: $USDShipping: $USDGrand Total: $USDTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In reference to case #[redacted] that has been closed, the issue has not been addressed by the Company and I apologize for allowing the 5 days to lapse on the case. Overlooking the condensing tone, the response from Action Sports Video fails to address the substance of my complaint. I was charged over $90 originally and only refunded a portion of the money (roughly $60). I was not responsibly refunded as the response claims. I have brought this to the attention of Action Sports Video Customer Service but receive no response. The issue remains open. I have been over charged and the Company is ignoring my attempts to resolve this matter and has apparently not taken the time to review the Revdex.com complaint. A simple audit of records will show that I have been not entirely refunded. Please re-open the complaint. The money has not been refunded nor has delivery of items been completed.
Regards,
[redacted]
The customer Mr. [redacted] order some ski dvds from us. We were sold out of some of them so we responsibly refunded for the items not shipped and shipped him the item we had that we did charge for. We are sorry he is upset. We told him this same thing in an email sent to him. Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
just found out that my credit card has issued me a refund after processing my transaction dispute for the order I placed with Action Sports Video. No need to get in touch with the company at this point. Regards,
[redacted]
Nature of Complaint: Delivery IssuesProblem Description: Customer was un-happy with a replacement video sent them USPS tracking [redacted]Outcome: A Refund has been given to this customer and we asked them to keep the DVD sent at no charge or...
return.Refund Payment Sent (Unique Transaction ID # [redacted]) Sent to: [redacted] Email: [redacted] Amount sent: $19.96 USD
Nature of Complaint: Delivery Issues USPS Tracking # [redacted] shows USPS lost item in system. Never arrived to customer.Problem Description: We did send the 2 snowmobiling videos to the customer, but it appears USPS lost the package via...
tracking #.Outcome: A full refund has been given to this customer.Refund Payment Sent (Unique Transaction ID # [redacted]) Sent to: [redacted] Amount sent: $10.86 USD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This customer was sent the items they ordered from us Here is the tracking The customer has ordered from us before and we have given him ski DVDs that cost us 10$ and $and sold them to him at $and also gave him free gift DVDs We are a small family business with integrity and have been in business for years Not sure what the guy wants us to do?? He has not returned the items un-opened Unless he does this we can not give a refund per our posted return policy. Grand Total: $USDUSPS tracking *** deliveredDays of My Youth DVD + Blu-Ray Combo $$Everyday Is A Saturday (ski) DVD $$Almost Ablaze DVD + Blu-Ray Combo $$Children Of Winter (ski) DVD $$*Sub Total:* *$34.89* USPS tracking *** delivered Subtotal: $USDShipping: $USDGrand Total: $USDTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In reference to case #[redacted] that has been closed, the issue has not been addressed by the Company and I apologize for allowing the 5 days to lapse on the case. Overlooking the condensing tone, the response from Action Sports Video fails to address the substance of my complaint. I was charged over $90 originally and only refunded a portion of the money (roughly $60). I was not responsibly refunded as the response claims. I have brought this to the attention of Action Sports Video Customer Service but receive no response. The issue remains open. I have been over charged and the Company is ignoring my attempts to resolve this matter and has apparently not taken the time to review the Revdex.com complaint. A simple audit of records will show that I have been not entirely refunded. Please re-open the complaint. The money has not been refunded nor has delivery of items been completed.
Regards,
[redacted]
The customer Mr. [redacted] order some ski dvds from us. We were sold out of some of them so we responsibly refunded for the items not shipped and shipped him the item we had that we did charge for. We are sorry he is upset. We told him this same thing in an email sent to him. Thank...
You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
just found out that my credit card has issued me a refund after processing my transaction dispute for the order I placed with Action Sports Video. No need to get in touch with the company at this point. Regards,
[redacted]
Nature of Complaint: Delivery IssuesProblem Description: Customer was un-happy with a replacement video sent them USPS tracking [redacted]Outcome: A Refund has been given to this customer and we asked them to keep the DVD sent at no charge or...
return.Refund Payment Sent (Unique Transaction ID # [redacted]) Sent to: [redacted] Email: [redacted] Amount sent: $19.96 USD
Nature of Complaint: Delivery Issues USPS Tracking # [redacted] shows USPS lost item in system. Never arrived to customer.Problem Description: We did send the 2 snowmobiling videos to the customer, but it appears USPS lost the package via...
tracking #.Outcome: A full refund has been given to this customer.Refund Payment Sent (Unique Transaction ID # [redacted]) Sent to: [redacted] Amount sent: $10.86 USD