Nature of Complaint: Delivery IssuesProblem Description: Customer was un-happy with a replacement video sent them USPS tracking [redacted] Outcome: A Refund has been given to this customer and we asked them to keep the DVD sent at no charge or return.Refund Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] Email: [redacted] Amount sent: $USD
The customer Mr [redacted] order some ski dvds from us We were sold out of some of them so we responsibly refunded for the items not shipped and shipped him the item we had that we did charge for We are sorry he is upset We told him this same thing in an email sent to himThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn reference to case # [redacted] that has been closed, the issue has not been addressed by the Company and I apologize for allowing the days to lapse on the caseOverlooking the condensing tone, the response from Action Sports Video fails to address the substance of my complaintI was charged over $originally and only refunded a portion of the money (roughly $60)I was not responsibly refunded as the response claimsI have brought this to the attention of Action Sports Video Customer Service but receive no responseThe issue remains openI have been over charged and the Company is ignoring my attempts to resolve this matter and has apparently not taken the time to review the Revdex.com complaintA simple audit of records will show that I have been not entirely refundedPlease re-open the complaintThe money has not been refunded nor has delivery of items been completed Regards, [redacted] ***
Nature of Complaint: Delivery Issues USPS Tracking # [redacted] shows USPS lost item in system Never arrived to customer.Problem Description: We did send the snowmobiling videos to the customer, but it appears USPS lost the package via tracking #.Outcome: A full refund has been given to this customer.Refund Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] Amount sent: $USD
Nature of Complaint: Delivery IssuesProblem Description: Customer was un-happy with a replacement video sent them USPS tracking [redacted] Outcome: A Refund has been given to this customer and we asked them to keep the DVD sent at no charge or return.Refund Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] Email: [redacted] Amount sent: $USD
The customer Mr [redacted] order some ski dvds from us We were sold out of some of them so we responsibly refunded for the items not shipped and shipped him the item we had that we did charge for We are sorry he is upset We told him this same thing in an email sent to himThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn reference to case # [redacted] that has been closed, the issue has not been addressed by the Company and I apologize for allowing the days to lapse on the caseOverlooking the condensing tone, the response from Action Sports Video fails to address the substance of my complaintI was charged over $originally and only refunded a portion of the money (roughly $60)I was not responsibly refunded as the response claimsI have brought this to the attention of Action Sports Video Customer Service but receive no responseThe issue remains openI have been over charged and the Company is ignoring my attempts to resolve this matter and has apparently not taken the time to review the Revdex.com complaintA simple audit of records will show that I have been not entirely refundedPlease re-open the complaintThe money has not been refunded nor has delivery of items been completed Regards, [redacted] ***
Nature of Complaint: Delivery Issues USPS Tracking # [redacted] shows USPS lost item in system Never arrived to customer.Problem Description: We did send the snowmobiling videos to the customer, but it appears USPS lost the package via tracking #.Outcome: A full refund has been given to this customer.Refund Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] Amount sent: $USD