Initial Business Response /* (1000, 7, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Everyone including Mr*** wants EMERGENCY service, and we better get there right now! BUT, they don't want to pay for it TOMORROW!
Mr*** had us on the phone for
minutes discussing his invoiceMINUTES, HALF THE TIME OF THE JOB! We bent over backwards as he asked every question imaginable about the workings of an Expansion System first, then the cost on such work
We came out on a Sunday and gave him a bid to proceed which was more that fair for the market and our timeAfter minutes or "Expaining" we decided we were not going to agree
Actually the first thing your company did was the lie over the phone that you replace my old Rheem heater to new Rheem heater.
The second thing your rep. did was indeed charge of Service call /Diagnostic fee WITHOUT telling me that you do not install Rheem heaters anymore.
I’m not going to discuss that model of heater is better or worse. As a customer I wanted a Rheem heater. If you do not handle them you must tell this to a customer during phone call if the customer asks (as I did).
“You requested us to get or install a heater we no longer work with since they had so many problems after they began making them in Mexico.”
It is sound as the racist opinion and should be considered in a court rather than in Revdex.com.
In order to avoid to see me in court and pay all legal fees and charges for publicly stated racist opinion you have better to refund me 149$ fees you charged.Sincerely,[redacted]
Initial Business Response /* (1000, 7, 2016/01/04) */
Wow. is all I can say!
[redacted] YOU ARE THE ONE TO MAKE THE MISTAKE! PERIOD!!!!!
You had a noise with what you said was your water heater.
I asked for the Make you said a Bradford White, I asked for the model and serial number, you read them...
off to me, and THAT confirmed you had a Bradford White "WATER HEATER"
I gave you a discount on our Minimum service all from $159 to $69 to help in your dilemma. You have lied about what took place, all I did was attempt to help and bent over backwards for you!!! I want nothing further to do with this customer.
Initial Business Response /* (1000, 7, 2015/11/11) */
I "did" return Mr. [redacted]'s call, spoke to him twice and informed him I would look into his claim. We called back and forth twice there after playing phone tag. I don't like folks lying about his claim....
The customer called Oct. 14th at...
12:40pm, saying he had a leaking water heater. 40 minutes latter we dispatched our technician to fix or replace the water heater.
We are an EMERGENCY based company, the customer is aware of this, on our invoice it is reiterated. Our overhead is huge as are our expense to operate in this fashion, with multiple water heaters on our vehicles, every part for every scenario "TO PROTECT" property and life. Everyone wants EMERGENCY SERVICE NOW!-Even this customer. Some folks such as Mr. [redacted] however, don't want to pay for it the Next Day.
He was fairly charged for the work we have done, under these circumstances. he has already saw fit to lie once, we will not work with him again. [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After several attempts to contact Mr. [redacted] after his initial response of "I'll look into it" (3 telephone calls between 10/19 - 10/26), 10/27, 12 noon; 10/28, 4:35 pm; 10/30 ("Not there"), all with messages left with "**" with promises that Mr. [redacted] would contact me, I despaired of ever reaching some agreement with him. I can see that a businessman who will take advantage of seniors who are faced with an emergency situation that needed immediate relief will do all in his power to consider the contract complete and provide no resolution. Unfortunately, I had no time to investigate his company while watching my garage flood or I certainly would not have done business with him. I agree that EMERGENCY service deserves premium pricing, but to charge $900 to $1000 more than a legitimate plumber would have charged for the same service seems to me to be outrageous. He certainly knows his business - the technician insisted on immediate cash payment upon completion of the 2 hour job, which left me no time for subsequent negotiation or adjustment.
I have truly learned the meaning of CAVEAT EMPTOR!
Final Business Response /* (4000, 12, 2015/12/05) */
Mr.[redacted], a "legitimate plumber" as you say, would have to still evaluate the job, before any reasonable price may be given, and then subsequently undertake in 3-7 days. And so to claim the"legitimate plumber" would have charged exactly $900-&1000 less is preposterous. You have agreed that Emergency service deserves premium pricing, yet make no fair assessment in your claim of overcharge.
The "Information asymmetry" in this case is in the Bi-latteral contract. We were to stop any further damage and flooding, immediately, and our fee to do so along with explanations were clear. It is unfortunate we do not agree.
Initial Business Response /* (1000, 7, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Everyone including Mr*** wants EMERGENCY service, and we better get there right now! BUT, they don't want to pay for it TOMORROW!
Mr*** had us on the phone for
minutes discussing his invoiceMINUTES, HALF THE TIME OF THE JOB! We bent over backwards as he asked every question imaginable about the workings of an Expansion System first, then the cost on such work
We came out on a Sunday and gave him a bid to proceed which was more that fair for the market and our timeAfter minutes or "Expaining" we decided we were not going to agree
Complaint: [redacted]
Actually the first thing your company did was the lie over the phone that you replace my old Rheem heater to new Rheem heater.
The second thing your rep. did was indeed charge of Service call /Diagnostic fee WITHOUT telling me that you do not install Rheem heaters anymore.
I’m not going to discuss that model of heater is better or worse. As a customer I wanted a Rheem heater. If you do not handle them you must tell this to a customer during phone call if the customer asks (as I did).
“You requested us to get or install a heater we no longer work with since they had so many problems after they began making them in Mexico.”
It is sound as the racist opinion and should be considered in a court rather than in Revdex.com.
In order to avoid to see me in court and pay all legal fees and charges for publicly stated racist opinion you have better to refund me 149$ fees you charged.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
The complaint has been resolved.
Initial Business Response /* (1000, 7, 2016/01/04) */
Wow. is all I can say!
[redacted] YOU ARE THE ONE TO MAKE THE MISTAKE! PERIOD!!!!!
You had a noise with what you said was your water heater.
I asked for the Make you said a Bradford White, I asked for the model and serial number, you read them...
off to me, and THAT confirmed you had a Bradford White "WATER HEATER"
I gave you a discount on our Minimum service all from $159 to $69 to help in your dilemma. You have lied about what took place, all I did was attempt to help and bent over backwards for you!!! I want nothing further to do with this customer.
Initial Business Response /* (1000, 7, 2015/11/11) */
I "did" return Mr. [redacted]'s call, spoke to him twice and informed him I would look into his claim. We called back and forth twice there after playing phone tag. I don't like folks lying about his claim....
The customer called Oct. 14th at...
12:40pm, saying he had a leaking water heater. 40 minutes latter we dispatched our technician to fix or replace the water heater.
We are an EMERGENCY based company, the customer is aware of this, on our invoice it is reiterated. Our overhead is huge as are our expense to operate in this fashion, with multiple water heaters on our vehicles, every part for every scenario "TO PROTECT" property and life. Everyone wants EMERGENCY SERVICE NOW!-Even this customer. Some folks such as Mr. [redacted] however, don't want to pay for it the Next Day.
He was fairly charged for the work we have done, under these circumstances. he has already saw fit to lie once, we will not work with him again. [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After several attempts to contact Mr. [redacted] after his initial response of "I'll look into it" (3 telephone calls between 10/19 - 10/26), 10/27, 12 noon; 10/28, 4:35 pm; 10/30 ("Not there"), all with messages left with "**" with promises that Mr. [redacted] would contact me, I despaired of ever reaching some agreement with him. I can see that a businessman who will take advantage of seniors who are faced with an emergency situation that needed immediate relief will do all in his power to consider the contract complete and provide no resolution. Unfortunately, I had no time to investigate his company while watching my garage flood or I certainly would not have done business with him. I agree that EMERGENCY service deserves premium pricing, but to charge $900 to $1000 more than a legitimate plumber would have charged for the same service seems to me to be outrageous. He certainly knows his business - the technician insisted on immediate cash payment upon completion of the 2 hour job, which left me no time for subsequent negotiation or adjustment.
I have truly learned the meaning of CAVEAT EMPTOR!
Final Business Response /* (4000, 12, 2015/12/05) */
Mr.[redacted], a "legitimate plumber" as you say, would have to still evaluate the job, before any reasonable price may be given, and then subsequently undertake in 3-7 days. And so to claim the"legitimate plumber" would have charged exactly $900-&1000 less is preposterous. You have agreed that Emergency service deserves premium pricing, yet make no fair assessment in your claim of overcharge.
The "Information asymmetry" in this case is in the Bi-latteral contract. We were to stop any further damage and flooding, immediately, and our fee to do so along with explanations were clear. It is unfortunate we do not agree.