Water Quality Improvement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]They have not done anything we have asked (which was simply pay us back and leave us alone) except now they have put our account in collectionWe asked for a refund as they did not provide adequate serviceThen we found out the previous owners of our house actually owned the water softener, therefore it is oursand yet they are trying to bill us for it and collect ''rental'' for it like they own it themselvesWe found out it was ours because this company was working out of their territory/county and we didn't realize we were ''renting'' from the wrong countySomeone from their county came to our house and signed us up! Even tricked us into signing over the water softener that was ours to begin withto themThey, of course, did not tell us any of thisThey just happily collected our money (even told us when we did call for service that 'they don't service that area''uh, what??why do you collect my money? It's going to be weeks before you can come out and help us???" ) Yes, another county (another Culligan) is in charge of this area, and they tell us we own this water softenerWe have no intentions of ''renting'' it anymore, and no intentions of paying for it (WE OWN IT!)And now they have the gall to send our ''bill'' to collectionNice jobCould have gotten rid of us for a mere $that we paid in rental feesWe are not satisfiedThis customer is right, they are wrong, and its shameful how they run their practice Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our complaint clearly states that the previous owners of the house told us we needed to sign up with CulliganWe believe that they, too, were scammed and owned the softener without knowing itIt was the owner of the home before them that would have proof of ownershipNot usWe have no way of obtaining that Regards, [redacted]

This is a rental unit which they signed for and if they claim they own it, It should be listed on the purchase agreement when they bought the houseIf they can supply documentation showing that they own the unit please have them provide that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our complaint clearly states that the previous owners of the house told us we needed to sign up with Culligan. We believe that they, too, were scammed and owned the softener without knowing it. It was the owner of the home before them that would have proof of ownership. Not us. We have no way of obtaining that. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They have not done anything we have asked (which was simply pay us back and leave us alone) except now they have put our account in collection. We asked for a refund as they did not provide adequate service. Then we found out the previous owners of our house actually owned the water softener, therefore it is ours... and yet they are trying to bill us for it and collect ''rental'' for it like they own it themselves. We found out it was ours because this company was working out of their territory/county and we didn't realize we were ''renting'' from the wrong county. Someone from their county came to our house and signed us up! Even tricked us into signing over the water softener that was ours to begin with... to them. They, of course, did not tell us any of this. They just happily collected our money (even told us when we did call for service that 'they don't service that area''... uh, what??.. why do you collect my money? It's going to be 2 weeks before you can come out and help us???" ) Yes, another county (another Culligan) is in charge of this area, and they tell us we own this water softener. We have no intentions of ''renting'' it anymore, and no intentions of paying for it (WE OWN IT!). And now they have the gall to send our ''bill'' to collection. Nice job. Could have gotten rid of us for a mere $114.00 that we paid in rental fees. We are not satisfied. This customer is right, they are wrong, and its shameful how they run their practice. 
Regards,
[redacted]

We did go to the house twice to get the rental equipment back with no luck. This has now been sent to collections in the amount of $580.80

This is a rental unit which they signed for and if they claim they own it, It should be listed on the purchase agreement when they bought the house. If they can supply documentation showing that they own the unit please have them provide that.