Water Quest

Response:Mr [redacted] * [redacted] ,Thank you for the review of our businessFirst off, I would like to apologize for not recognizing and addressing your concern before nowWe do take our reviews and the experiences of those we interact with to heart, and where there have been mistakes, we want to address those situations.We are a water purification company and have offered water treatment equipment through Utah and Salt Lake counties since As a part of our business, we have sponsored a series of water tests that we offer, no charge, to select homeownersSome homeowners have interest in looking at equipment, and many don'tWe offer the testing free of charge, with no obligation for people to do business with usIt has historically worked out very well, and we have been able to provide a service to people throughout the communityWe take pride in running a transparent business that provides value and benefit to the communityThat our approach came across as deceptive to you is something that we do not take lightly.Our policy is to offer testing and to inform customers that we offer equipmentIt is clear that our communication with you was not up to our standardsWe have taken two steps as a result of your comment: First, we have removed you from our databasesSecondly, we have reviewed - and will continue to review - our standards for communication with our representativesIt is important to us to communicate effectively and clearly with those we contact, and to respect whatever level of interest they have in maintaining contact with us.Again, I want to thank you for your feedback

Response:Mr. [redacted]. [redacted],Thank you for the review of our business. First off, I would like to apologize for not recognizing and addressing your concern before now. We do take our reviews and the experiences of those we interact with to heart, and where there have been mistakes, we want to...

address those situations.We are a water purification company and have offered water treatment equipment through Utah and Salt Lake counties since 1994. As a part of our business, we have sponsored a series of water tests that we offer, no charge, to select homeowners. Some homeowners have interest in looking at equipment, and many don't. We offer the testing free of charge, with no obligation for people to do business with us. It has historically worked out very well, and we have been able to provide a service to people throughout the community. We take pride in running a transparent business that provides value and benefit to the community. That our approach came across as deceptive to you is something that we do not take lightly.Our policy is to offer testing and to inform customers that we offer equipment. It is clear that our communication with you was not up to our standards. We have taken two steps as a result of your comment: First, we have removed you from our databases. Secondly, we have reviewed - and will continue to review - our standards for communication with our representatives. It is important to us to communicate effectively and clearly with those we contact, and to respect whatever level of interest they have in maintaining contact with us.Again, I want to thank you for your feedback.