Koons has yet to resolve the issue of body damage to my new Highlander that was noticed and documented when I picked it up from the Service dept I purchased the Highlander from Koons Toyota in Westminster on May 13, I also purchased many accessories which were to be installed by this dealer including tow hitch, running boards, body side molding etcOn Friday May 19th the vehicle was dropped off in the morning to have the accessories addedI was informed the vehicle was ready to be picked up Saturday afternoon May We arrived, were taken to the service dept and then led to our vehicle by a service advisorAs we approached the vehicle the advisor was explaining the details of remote start when I noticed the damage to the right side of the vehicle, the front lower passenger door molding was stressed and separating and the right corner panel molding/ trim was loose and crookedI immediately pointed this to the advisor who did not seem to want to address this so I asked him
Our car is on it's third trip to Koon's, still with no resolution characters to sum up my poor experience with Koon's....that's not even a quarter of enough to give you the full story of the deplorable service myself and my husband received from Koon'sVery long story short, our Toyota Corolla is on its third trip to this establishmentThe corolla became the home for some kind of large unidentified rodent, about months agoThe creature did unbelievable damage to the vehicle, including destroying the interior, chewing wires, and ultimately perishing in the dashboardThe carcass was discovered weeks after the initial issues with the vehicle, decomposing and maggot infestedKoon's was in minimal contact with us through out the entire repair processWe were lied to by service associate [redacted] on multiple occasions about the condition, and progress of the vehicleFrom initially telling us he was going to total the vehicle because "he would have to overhaul the entire int
Koons has yet to resolve the issue of body damage to my new Highlander that was noticed and documented when I picked it up from the Service dept I purchased the Highlander from Koons Toyota in Westminster on May 13, I also purchased many accessories which were to be installed by this dealer including tow hitch, running boards, body side molding etcOn Friday May 19th the vehicle was dropped off in the morning to have the accessories addedI was informed the vehicle was ready to be picked up Saturday afternoon May We arrived, were taken to the service dept and then led to our vehicle by a service advisorAs we approached the vehicle the advisor was explaining the details of remote start when I noticed the damage to the right side of the vehicle, the front lower passenger door molding was stressed and separating and the right corner panel molding/ trim was loose and crookedI immediately pointed this to the advisor who did not seem to want to address this so I asked him
Our car is on it's third trip to Koon's, still with no resolution characters to sum up my poor experience with Koon's....that's not even a quarter of enough to give you the full story of the deplorable service myself and my husband received from Koon'sVery long story short, our Toyota Corolla is on its third trip to this establishmentThe corolla became the home for some kind of large unidentified rodent, about months agoThe creature did unbelievable damage to the vehicle, including destroying the interior, chewing wires, and ultimately perishing in the dashboardThe carcass was discovered weeks after the initial issues with the vehicle, decomposing and maggot infestedKoon's was in minimal contact with us through out the entire repair processWe were lied to by service associate [redacted] on multiple occasions about the condition, and progress of the vehicleFrom initially telling us he was going to total the vehicle because "he would have to overhaul the entire int