Initial Business Response /* (1000, 20, 2015/05/26) */
We removed our outside rent drop box on April 1st because rent drop box theft has become a big issue all over the stateWe are trying to protect our residents as well as ourselves from theftResidents have the option to pay online at any
time with a checking account, debit card, or credit card or to bring their rent in during business hoursOur business hours are Monday-Friday AM-PM, Saturday AM-PM, and Sunday PM-PM so residents have the opportunity to come in to pay seven days a weekWe sent out separate notices during a two month period prior to us removing the rent drop box so residents would have ample time to make arrangements to be able to pay their rent
We definitely realize our residents are important, without them we would not be in businessAgain, one of the main reasons we implemented this change is to protect our residents from theft and we are sorry for any inconvenience this may have caused
Initial Business Response /* (1000, 16, 2015/11/06) */
Our staff was made aware of Ms. [redacted] fall on April 29th, 2015. The information was forwarded to our insurance company. As soon as Ms. [redacted] made us aware of the condition of the stair that she claims she fell on, our maintenance staff...
immediately replaced the stair tread.
Due to harsh weather conditions throughout the year some of the stairs do begin to crack so we keep extra treads on hand so they can be replaced as they deteriorate. The stairs leading up to Ms. [redacted] apartments are all functional. A few have some cracks in them which is typical with concrete stair treads.
We have responded to Ms. [redacted] appropriately and she is no longer a resident at Waterfield Court.
Complaint: [redacted]
I am rejecting this response because: I have repeatedly explained to the leasing office I understand there will be some noise and I can handle that but when it is in excess to which it causes us to jump, or my dogs to run and hide in the bathtub to try and get away from it, or bolt out of the front door, or cause pictures to fall off walls, or the walls to shake, or us to be woken up in the middle of the night by stomping, jumping or chasing their dogs around.....to me that is excessive and not "normal" every day noise in an apartment. We are entitled to quiet enjoyment of our apartment, and the only time we get that is when the upstairs neighbors are gone for the day. I can accept it, if what they told the leasing office...was true... that they get up for work early, so I will hear them sometimes, I get it. But when it's all hours of the night and it disrupts our sleep, that is unfair. They can be quiet, as they have on a few occasions, but they choose not to be and more so since I have complained to the leasing office, as they know they can continue to do it as nothing will happen aside from more warning notices that doesn't seem to upset them, so it continues. And the fact that the daughter has verbally cussed at me through my front door (to which I immediately sent an email to the property manager Denise and received no response back from her about it, and I did mention it to Danielle when I came into the office since I was not receiving any response via emails anymore) to which I did not open the door or even acknowledge her comments shows me how inconsiderate they truly are. Yes I made a comment about hearing them get in and out of their bed and the shower, to prove how poorly insulated these apartments are, but I can handle that, it's the other above mentioned that is out of control. And as far as the urine, I have pictures of the urine outside my front door of the upstairs neighbors dogs committing that act, and also other pictures of it on my balcony, which I have also emailed to the leasing office and was told that is not acceptable and that they would send a warning. I don't like the fact that it's downplayed to the point of the upstairs neighbors just watering their plants.....absurd. There is a difference between watering your plant and washing your balcony of pet urine. Watering your plants and melting snow does not "rush" off your balcony in a big rush/downpour of water, it would be a dripping of sorts not a downpour of rushing water, nor does watering plants or melting snow form a snow storm have a cat litter, pet urine, marijuana smell to it and my balcony reeks of that smell and makes it to where I can't even sit outside on my balcony. Also I was offered to transfer apartments for an obnoxious fee......why would I pay more rent and more deposits and a transfer fee to move to another apartment in the complex? For all that I can move to another complex who actually cares about their tenants and takes their complaints seriously. And also I have mentioned to the leasing office about the broken stairs and the fact that there is poor lighting in the back of the complex, to which I received no response and that is a safety concern for me and my son as well as my dogs, I feel it is no longer safe in this complex, as it's always dark and you don't know who is around you and that bothers me, as well as the condition of the stairs, which are dangerous and someone can catch a heel in the cracks and fall down, I finally found out from the maintenance people as to what is going on with the stairs and why it's taking so long to get repaired, again no response from management about this. Again, I am asking to be released from my lease early without penalty or extra fess. Thank you!
Sincerely,
[redacted]
Initial Business Response /* (1000, 20, 2015/05/26) */
We removed our outside rent drop box on April 1st because rent drop box theft has become a big issue all over the stateWe are trying to protect our residents as well as ourselves from theftResidents have the option to pay online at any
time with a checking account, debit card, or credit card or to bring their rent in during business hoursOur business hours are Monday-Friday AM-PM, Saturday AM-PM, and Sunday PM-PM so residents have the opportunity to come in to pay seven days a weekWe sent out separate notices during a two month period prior to us removing the rent drop box so residents would have ample time to make arrangements to be able to pay their rent
We definitely realize our residents are important, without them we would not be in businessAgain, one of the main reasons we implemented this change is to protect our residents from theft and we are sorry for any inconvenience this may have caused
Initial Business Response /* (1000, 16, 2015/11/06) */
Our staff was made aware of Ms. [redacted] fall on April 29th, 2015. The information was forwarded to our insurance company. As soon as Ms. [redacted] made us aware of the condition of the stair that she claims she fell on, our maintenance staff...
immediately replaced the stair tread.
Due to harsh weather conditions throughout the year some of the stairs do begin to crack so we keep extra treads on hand so they can be replaced as they deteriorate. The stairs leading up to Ms. [redacted] apartments are all functional. A few have some cracks in them which is typical with concrete stair treads.
We have responded to Ms. [redacted] appropriately and she is no longer a resident at Waterfield Court.
Complaint: [redacted]
I am rejecting this response because: I have repeatedly explained to the leasing office I understand there will be some noise and I can handle that but when it is in excess to which it causes us to jump, or my dogs to run and hide in the bathtub to try and get away from it, or bolt out of the front door, or cause pictures to fall off walls, or the walls to shake, or us to be woken up in the middle of the night by stomping, jumping or chasing their dogs around.....to me that is excessive and not "normal" every day noise in an apartment. We are entitled to quiet enjoyment of our apartment, and the only time we get that is when the upstairs neighbors are gone for the day. I can accept it, if what they told the leasing office...was true... that they get up for work early, so I will hear them sometimes, I get it. But when it's all hours of the night and it disrupts our sleep, that is unfair. They can be quiet, as they have on a few occasions, but they choose not to be and more so since I have complained to the leasing office, as they know they can continue to do it as nothing will happen aside from more warning notices that doesn't seem to upset them, so it continues. And the fact that the daughter has verbally cussed at me through my front door (to which I immediately sent an email to the property manager Denise and received no response back from her about it, and I did mention it to Danielle when I came into the office since I was not receiving any response via emails anymore) to which I did not open the door or even acknowledge her comments shows me how inconsiderate they truly are. Yes I made a comment about hearing them get in and out of their bed and the shower, to prove how poorly insulated these apartments are, but I can handle that, it's the other above mentioned that is out of control. And as far as the urine, I have pictures of the urine outside my front door of the upstairs neighbors dogs committing that act, and also other pictures of it on my balcony, which I have also emailed to the leasing office and was told that is not acceptable and that they would send a warning. I don't like the fact that it's downplayed to the point of the upstairs neighbors just watering their plants.....absurd. There is a difference between watering your plant and washing your balcony of pet urine. Watering your plants and melting snow does not "rush" off your balcony in a big rush/downpour of water, it would be a dripping of sorts not a downpour of rushing water, nor does watering plants or melting snow form a snow storm have a cat litter, pet urine, marijuana smell to it and my balcony reeks of that smell and makes it to where I can't even sit outside on my balcony. Also I was offered to transfer apartments for an obnoxious fee......why would I pay more rent and more deposits and a transfer fee to move to another apartment in the complex? For all that I can move to another complex who actually cares about their tenants and takes their complaints seriously. And also I have mentioned to the leasing office about the broken stairs and the fact that there is poor lighting in the back of the complex, to which I received no response and that is a safety concern for me and my son as well as my dogs, I feel it is no longer safe in this complex, as it's always dark and you don't know who is around you and that bothers me, as well as the condition of the stairs, which are dangerous and someone can catch a heel in the cracks and fall down, I finally found out from the maintenance people as to what is going on with the stairs and why it's taking so long to get repaired, again no response from management about this. Again, I am asking to be released from my lease early without penalty or extra fess. Thank you!
Sincerely,
[redacted]