Good afternoon, in response to Mr***' compliant I would like to provide several key points he failed to include. To begin with Mr*** failed to measure his kitchen's refrigerator space location correctly, resulting in him purchasing a refrigerator which was too large for his kitchenMr
*** purchased a standard width 36" refrigerator, but his kitchen was only able to accommodate a 33" (slightly harder to locate) model.We provided Mr*** a loaner refrigerator while while we located a 33" model for himWe located an LG 33" Stainless model and immediately called Mr*** to inform himMr*** said he would be into see the 33" model prior to delivery and swapWe also informed Mr*** that the we would cover the difference of cost between the one he purchased and the new replacementThe difference was in excess of $Mr*** did not come in as promised to view the refrigerator prior to deliveryFurthermore, additional phone calls over a month period went unansweredFinally, after several months Mr*** contacted our store and stated he stopped paying on his contract and planned to keep the loaner refrigerator and did not plan pay. We explained to Mr*** that this was not an optionHe could not just keep a refrigerator for freeMr*** came into our place of business shortly after that in a rage and terrorized our female employees with foul languageIn addition he damaged several other appliances in our store by kicking and punching themAll the while he had the finance company on his cell phone's speaker and the employees could hear the shocked gentleman on the other end of line attempting to get Mr*** to leave our store before he injured someone. We have since been advised to call the police on Mr*** if he returns to our storeMr*** continues to call from time to time to harass and threaten our employees
I am rejecting this response because:This company no-showed on four scheduled appointments to pick up and fix the broken refrigerator. When the owner, ***, finally contacted us, he refused to retrieve and fix the fridge, ignored our concerns of the poor customer service from his manager, and only agreed to solve the problem through bribery. His offer was to bring a new refrigerator only if the negative feedback about his company was removed from their reviews on ***The refrigerator they brought had no proof of being 'better' and was significantly smaller than what we originally purchased. The reason we purchased our refrigerator was because of the large size and the "replacement" they brought was no where near the same quality. They did not provide any proof of this transaction for us and expected me to visit their store for documentation. Due to their negligent track record, there was no way I trusted them to provide the documentation for the swap once I arrived at the storeI have no faith that this company will provide a working refrigerator, or fix the one we have now to our satisfaction. Due to their inability to follow their own warranty agreement, failure to show up for four scheduled appointments, the harassing and insulting threats and bribery from the owner and manager, I will not accept anything but our full refund for the refrigerator. We Love Appliances received a demand letter for payment on 5/due to their failure to follow their month warranty agreement. If they choose to ignore this letter, we will be filing a claim in Court requesting the refund of $467, as well as Court fees, interest, and more. I have documentation showing this complaint was closed due to We Love Appliances' failure to respond and this response was prompted due to the demand letter for payment. They have until June to contact my fiancé, *** *** at *** *** to arrange the reimbursement. The reimbursement must be received in full before June 29. All of the appropriate information has been provided to We Love Appliances
I spoke to Mrs. [redacted] today. I had dispatched a service tech to her home recently to inspect her refrigerator. Prior to the dispatch it had come to our attention that she had never completed the financing of her refrigerator. Hence, she has had our refrigerator since November 2015 and had...
not made a single payment. I sent the financial papers with my tech to have her sign. She said she would not be available to sign. Then in a later phone call she stated that a family member had come into the store and paid off the refrigerator cash. We have no record of the cash payment and do not believe this occurred. In addition, the receipt that Mrs. [redacted] attempted to pass off as verification of a cash transaction (sales receipt [redacted]) clearly states it was financed via [redacted]. Mrs. [redacted] admitted in still another phone call that she had doubts that her family member ever paid us anything and it had turned into a point of contention in her home.Mrs. [redacted] chose to return the refrigerator to us rather than meet her financial commitment in regards to payment. We will take a substantial loss on accepting back the heavily used refrigerator and now consider the matter closed.[redacted]
[redacted]
Hello, my name is [redacted] and I am the [redacted] for "We Love Appliances". I spoke to Mrs. [redacted] today and apologized for our delayed response to her request for an appliance swap. We are a small privately owned business and are a bit short handed during Christmas. I made Mrs. [redacted]' request...
a priority and offered her an immediate swap for both the washer and dryer. I also rescheduled our other deliveries for today to ensure that Mrs. [redacted] would have the swapped appliances prior to 6:00pm this evening in a genuine effort to accommodate her. Mrs. [redacted] stated that she did not want the swap and indicated that she was seeking "something more" as she put it. I politely asked her to to be more specific in reference to the "something more" comment and she said she did not feel that she had to explain. I then confirmed that that Mrs. [redacted] would not except a swap as she had previously requested and I advised our delivery persons to cancel the swap. We were prepared to comply with the customer request for a swap, but when Mrs. [redacted] wanted something more, but would not explain, it brought us to an impasse. There will be no further attempts to contact the customer on our part since our fair and generous offer was refused.Thank You,[redacted]. We Love Appliances.
Hello Mrs. [redacted], I am the general manager of We Love Appliances in Stockton California. I would very much like to speak to you about your recent service experience with our business. I understand it was less than ideal and we may be able to do more for you to ensure your satisfaction.I apologize...
for misplacing your contact information, but feel free to contact me directly at our retail store on Hammer Lane at: [redacted] 10:00AM to 6:00PM Monday thruFriday.Thank you once again and I look forward to your call or visit.[redacted]-General Manager
Hello Mr.Guerrero, after several attempts to coordinate a service call with the customer, we opted to exchange/swap the refrigerator for one of greater value. The customer had the refrigerator in their home for 9 months based on the purchase date and this fell well within our 12 month warranty....
After several phone conversations, we scheduled the delivery of a refrigerator that had a greater retail value than the customers refrigerator. We did not charge the customer for the $120.00 price difference or delivery.. My delivery person arrived in the afternoon on 04.30.15. After unloading the refrigerator and preparing to move it into the kitchen, the customer requested a receipt. Our truck does not carry a printer and we do not usually provide separate receipt for an exchange. The customer refused the swap since the driver had no method of printing a receipt on site.Hence, that is where we left off at, we would be willing to provide another refrigerator of equal or greater value if the customer wishes. We are also open to a dialogue to resolve the matter if the customer would like to call our retail store front at: [redacted] between the hours of 10:00am and 6:00pm Monday thru Friday.
Good afternoon, in response to Mr***' compliant I would like to provide several key points he failed to include. To begin with Mr*** failed to measure his kitchen's refrigerator space location correctly, resulting in him purchasing a refrigerator which was too large for his kitchenMr
*** purchased a standard width 36" refrigerator, but his kitchen was only able to accommodate a 33" (slightly harder to locate) model.We provided Mr*** a loaner refrigerator while while we located a 33" model for himWe located an LG 33" Stainless model and immediately called Mr*** to inform himMr*** said he would be into see the 33" model prior to delivery and swapWe also informed Mr*** that the we would cover the difference of cost between the one he purchased and the new replacementThe difference was in excess of $Mr*** did not come in as promised to view the refrigerator prior to deliveryFurthermore, additional phone calls over a month period went unansweredFinally, after several months Mr*** contacted our store and stated he stopped paying on his contract and planned to keep the loaner refrigerator and did not plan pay. We explained to Mr*** that this was not an optionHe could not just keep a refrigerator for freeMr*** came into our place of business shortly after that in a rage and terrorized our female employees with foul languageIn addition he damaged several other appliances in our store by kicking and punching themAll the while he had the finance company on his cell phone's speaker and the employees could hear the shocked gentleman on the other end of line attempting to get Mr*** to leave our store before he injured someone. We have since been advised to call the police on Mr*** if he returns to our storeMr*** continues to call from time to time to harass and threaten our employees
I am rejecting this response because:This company no-showed on four scheduled appointments to pick up and fix the broken refrigerator. When the owner, ***, finally contacted us, he refused to retrieve and fix the fridge, ignored our concerns of the poor customer service from his manager, and only agreed to solve the problem through bribery. His offer was to bring a new refrigerator only if the negative feedback about his company was removed from their reviews on ***The refrigerator they brought had no proof of being 'better' and was significantly smaller than what we originally purchased. The reason we purchased our refrigerator was because of the large size and the "replacement" they brought was no where near the same quality. They did not provide any proof of this transaction for us and expected me to visit their store for documentation. Due to their negligent track record, there was no way I trusted them to provide the documentation for the swap once I arrived at the storeI have no faith that this company will provide a working refrigerator, or fix the one we have now to our satisfaction. Due to their inability to follow their own warranty agreement, failure to show up for four scheduled appointments, the harassing and insulting threats and bribery from the owner and manager, I will not accept anything but our full refund for the refrigerator. We Love Appliances received a demand letter for payment on 5/due to their failure to follow their month warranty agreement. If they choose to ignore this letter, we will be filing a claim in Court requesting the refund of $467, as well as Court fees, interest, and more. I have documentation showing this complaint was closed due to We Love Appliances' failure to respond and this response was prompted due to the demand letter for payment. They have until June to contact my fiancé, *** *** at *** *** to arrange the reimbursement. The reimbursement must be received in full before June 29. All of the appropriate information has been provided to We Love Appliances
I spoke to Mrs. [redacted] today. I had dispatched a service tech to her home recently to inspect her refrigerator. Prior to the dispatch it had come to our attention that she had never completed the financing of her refrigerator. Hence, she has had our refrigerator since November 2015 and had...
not made a single payment. I sent the financial papers with my tech to have her sign. She said she would not be available to sign. Then in a later phone call she stated that a family member had come into the store and paid off the refrigerator cash. We have no record of the cash payment and do not believe this occurred. In addition, the receipt that Mrs. [redacted] attempted to pass off as verification of a cash transaction (sales receipt [redacted]) clearly states it was financed via [redacted]. Mrs. [redacted] admitted in still another phone call that she had doubts that her family member ever paid us anything and it had turned into a point of contention in her home.Mrs. [redacted] chose to return the refrigerator to us rather than meet her financial commitment in regards to payment. We will take a substantial loss on accepting back the heavily used refrigerator and now consider the matter closed.[redacted]
[redacted]
Hello, my name is [redacted] and I am the [redacted] for "We Love Appliances". I spoke to Mrs. [redacted] today and apologized for our delayed response to her request for an appliance swap. We are a small privately owned business and are a bit short handed during Christmas. I made Mrs. [redacted]' request...
a priority and offered her an immediate swap for both the washer and dryer. I also rescheduled our other deliveries for today to ensure that Mrs. [redacted] would have the swapped appliances prior to 6:00pm this evening in a genuine effort to accommodate her. Mrs. [redacted] stated that she did not want the swap and indicated that she was seeking "something more" as she put it. I politely asked her to to be more specific in reference to the "something more" comment and she said she did not feel that she had to explain. I then confirmed that that Mrs. [redacted] would not except a swap as she had previously requested and I advised our delivery persons to cancel the swap. We were prepared to comply with the customer request for a swap, but when Mrs. [redacted] wanted something more, but would not explain, it brought us to an impasse. There will be no further attempts to contact the customer on our part since our fair and generous offer was refused.Thank You,[redacted]. We Love Appliances.
Hello Mrs. [redacted], I am the general manager of We Love Appliances in Stockton California. I would very much like to speak to you about your recent service experience with our business. I understand it was less than ideal and we may be able to do more for you to ensure your satisfaction.I apologize...
for misplacing your contact information, but feel free to contact me directly at our retail store on Hammer Lane at: [redacted] 10:00AM to 6:00PM Monday thruFriday.Thank you once again and I look forward to your call or visit.[redacted]-General Manager
Hello Mr.Guerrero, after several attempts to coordinate a service call with the customer, we opted to exchange/swap the refrigerator for one of greater value. The customer had the refrigerator in their home for 9 months based on the purchase date and this fell well within our 12 month warranty....
After several phone conversations, we scheduled the delivery of a refrigerator that had a greater retail value than the customers refrigerator. We did not charge the customer for the $120.00 price difference or delivery.. My delivery person arrived in the afternoon on 04.30.15. After unloading the refrigerator and preparing to move it into the kitchen, the customer requested a receipt. Our truck does not carry a printer and we do not usually provide separate receipt for an exchange. The customer refused the swap since the driver had no method of printing a receipt on site.Hence, that is where we left off at, we would be willing to provide another refrigerator of equal or greater value if the customer wishes. We are also open to a dialogue to resolve the matter if the customer would like to call our retail store front at: [redacted] between the hours of 10:00am and 6:00pm Monday thru Friday.