Hello Mrs [redacted] , I am the general manager of We Love Appliances in Stockton CaliforniaI would very much like to speak to you about your recent service experience with our businessI understand it was less than ideal and we may be able to do more for you to ensure your satisfaction.I apologize for misplacing your contact information, but feel free to contact me directly at our retail store on Hammer Lane at: [redacted] 10:00AM to 6:00PM Monday thruFriday.Thank you once again and I look forward to your call or visit.***-General Manager
I spoke to Mrs [redacted] todayI had dispatched a service tech to her home recently to inspect her refrigeratorPrior to the dispatch it had come to our attention that she had never completed the financing of her refrigeratorHence, she has had our refrigerator since November and had not made a single paymentI sent the financial papers with my tech to have her signShe said she would not be available to signThen in a later phone call she stated that a family member had come into the store and paid off the refrigerator cashWe have no record of the cash payment and do not believe this occurredIn addition, the receipt that Mrs [redacted] attempted to pass off as verification of a cash transaction (sales receipt ***) clearly states it was financed via [redacted] Mrs [redacted] admitted in still another phone call that she had doubts that her family member ever paid us anything and it had turned into a point of contention in her home.Mrs [redacted] chose to return the refrigerator to us rather than meet her financial commitment in regards to paymentWe will take a substantial loss on accepting back the heavily used refrigerator and now consider the matter closed[redacted] [redacted]
Hello Mr.Guerrero, after several attempts to coordinate a service call with the customer, we opted to exchange/swap the refrigerator for one of greater valueThe customer had the refrigerator in their home for months based on the purchase date and this fell well within our month warranty After several phone conversations, we scheduled the delivery of a refrigerator that had a greater retail value than the customers refrigeratorWe did not charge the customer for the $price difference or deliveryMy delivery person arrived in the afternoon on After unloading the refrigerator and preparing to move it into the kitchen, the customer requested a receiptOur truck does not carry a printer and we do not usually provide separate receipt for an exchangeThe customer refused the swap since the driver had no method of printing a receipt on site.Hence, that is where we left off at, we would be willing to provide another refrigerator of equal or greater value if the customer wishesWe are also open to a dialogue to resolve the matter if the customer would like to call our retail store front at: [redacted] between the hours of 10:00am and 6:00pm Monday thru Friday
Hello Mrs [redacted] , I am the general manager of We Love Appliances in Stockton CaliforniaI would very much like to speak to you about your recent service experience with our businessI understand it was less than ideal and we may be able to do more for you to ensure your satisfaction.I apologize for misplacing your contact information, but feel free to contact me directly at our retail store on Hammer Lane at: [redacted] 10:00AM to 6:00PM Monday thruFriday.Thank you once again and I look forward to your call or visit.***-General Manager
I spoke to Mrs [redacted] todayI had dispatched a service tech to her home recently to inspect her refrigeratorPrior to the dispatch it had come to our attention that she had never completed the financing of her refrigeratorHence, she has had our refrigerator since November and had not made a single paymentI sent the financial papers with my tech to have her signShe said she would not be available to signThen in a later phone call she stated that a family member had come into the store and paid off the refrigerator cashWe have no record of the cash payment and do not believe this occurredIn addition, the receipt that Mrs [redacted] attempted to pass off as verification of a cash transaction (sales receipt ***) clearly states it was financed via [redacted] Mrs [redacted] admitted in still another phone call that she had doubts that her family member ever paid us anything and it had turned into a point of contention in her home.Mrs [redacted] chose to return the refrigerator to us rather than meet her financial commitment in regards to paymentWe will take a substantial loss on accepting back the heavily used refrigerator and now consider the matter closed[redacted] [redacted]
Hello Mr.Guerrero, after several attempts to coordinate a service call with the customer, we opted to exchange/swap the refrigerator for one of greater valueThe customer had the refrigerator in their home for months based on the purchase date and this fell well within our month warranty After several phone conversations, we scheduled the delivery of a refrigerator that had a greater retail value than the customers refrigeratorWe did not charge the customer for the $price difference or deliveryMy delivery person arrived in the afternoon on After unloading the refrigerator and preparing to move it into the kitchen, the customer requested a receiptOur truck does not carry a printer and we do not usually provide separate receipt for an exchangeThe customer refused the swap since the driver had no method of printing a receipt on site.Hence, that is where we left off at, we would be willing to provide another refrigerator of equal or greater value if the customer wishesWe are also open to a dialogue to resolve the matter if the customer would like to call our retail store front at: [redacted] between the hours of 10:00am and 6:00pm Monday thru Friday