Waterfront Apartments

All applicants sign 2 documents that state that a deposit is refundable within 72 hours of placing the application. We follow all fair housing guidlines regarding this 72 hour timeline. Applicant understands that the purpose for this Holding Deposit is so that the Unit can be taken off the market while the Application is screened. If the Applicant does qualify, but changes his/her mind after the 72 hour period, the Applicant understands that the Holding Deposit is forfeited to cover Landlord's losses, expenses, etc. This applicant did sign and initial both of these documents these have been included for the BBB to review.

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ All applicants sign documents that state that a deposit is refundable within hours of placing the applicationWe follow all fair housing guidlines regarding this hour timelineApplicant understands that the purpose for this Holding Deposit is so that the Unit can be taken off the market while the Application is screenedIf the Applicant does qualify, but changes his/her mind after the hour period, the Applicant understands that the Holding Deposit is forfeited to cover Landlord's losses, expenses, etcThis applicant did sign and initial both of these documents these have been included for the Revdex.com to review Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign documents stating that the deposit was refundable within hoursThere was one form that I signed that was only the breakdown of what rent would be, the application fee, admin fee, and the REFUNDABLE depositTheir statement says that the deposit is held for while the application is being processed and refundable within that hours; however, I had to call the apartments on the third day to find out if I was even accepted, so how do I have hours to decide if it took hours for me to find out if I was even approved? When I called the first time I spoke with [redacted] I think her name was I'm not sure, and she said I was approved with double the deposit, which was almost $I told her I was going to need to discuss it with my boyfriend because that was a high moamount; she then said thats fine, we look forward to speaking with youThat was the end of that conversationShe never told me that I had until the end of that day to decide and for my deposit to be refundableThe assistant manager, [redacted] , never stated it either when I filled out the application with her and neither did [redacted] when I told her we were going to need some time to think about itIf I had known that there was only a hour window I would have made my decision in a timely manner; if I had ever been given this information I wouldn't have an argument, but that isn't the caseI was not once ever told that hours was the amount of time I had to get my deposit backThe company says they are following the housing guidelines, but they're notThey are enforcing them without disclosing the information to future residents All that I want to come from this is to have my $backI was told by their assistant manager that it was refundable, so I need them to keep their word and give me my money backIt isn't my fault that their employees didn't disclose information that needed to be disclosed Final Business Response / [redacted] (4000, 12, 2015/06/13) */ Deposit Money is refundable within Hours of Applying for the ApartmentWe were notificed you were cancelling your Move in on Aprl 28th which was over weeks after you initially appliedWe follow this policy for everyone who applies Final Consumer Response / [redacted] (4200, 14, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not notified that there was only hours for me to decide and my money be refundableIF someone had told me I would have made my decision fasterThere was still over a month before I was even going to move inMy entire issue is that no one told me my money was refundable only within that hour periodI wouldn't have a complaint if I knew there was only hoursIt is not my fault your assistant manager, [redacted] , didn't inform me of this policyShe should be responsible for that, not meI am entitled to my money back

To Whom It May Concern at the Revdex.com: Thank you for giving Waterfront Apartments the opportunity to respond to this residents' concerns Waterfront Apartments did complete a plumbing repair project in *** ** that resolved a hot water supply issue
our residents in that building were experiencing Upon acquisition of this community, the new ownership/management are addressing any deferred or problem maintenance issues which plumbing is one of them Our standard procedure is to notify our residents of a possible water shut-off via a written notice posted on their doorIf we were neglectful in this instance, we sincerely apologize and want to assure this resident we will make every effort to notify them in the future Waterfront Apartments does not feel that any of our resident concerns are a result of "overreacting" and hope that the repairs have solved any issues this resident has experienced We hope to facilitate a resolution with this valued resident. Our purpose is for all of our residents to happily call Waterfront 'home' for the long term Sincerely

Initial Business Response /* (1000, 5, 2015/05/07) */
All applicants sign 2 documents that state that a deposit is refundable within 72 hours of placing the application. We follow all fair housing guidlines regarding this 72 hour timeline. Applicant understands that the purpose for this Holding...

Deposit is so that the Unit can be taken off the market while the Application is screened. If the Applicant does qualify, but changes his/her mind after the 72 hour period, the Applicant understands that the Holding Deposit is forfeited to cover Landlord's losses, expenses, etc. This applicant did sign and initial both of these documents these have been included for the Revdex.com to review.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign 2 documents stating that the deposit was refundable within 72 hours. There was one form that I signed that was only the breakdown of what rent would be, the application fee, admin fee, and the REFUNDABLE deposit. Their statement says that the deposit is held for 72 while the application is being processed and refundable within that 72 hours; however, I had to call the apartments on the third day to find out if I was even accepted, so how do I have 72 hours to decide if it took 72 hours for me to find out if I was even approved? When I called the first time I spoke with [redacted] I think her name was I'm not sure, and she said I was approved with double the deposit, which was almost $3000. I told her I was going to need to discuss it with my boyfriend because that was a high move-in amount; she then said thats fine, we look forward to speaking with you. That was the end of that conversation. She never told me that I had until the end of that day to decide and for my deposit to be refundable. The assistant manager, [redacted], never stated it either when I filled out the application with her and neither did [redacted] when I told her we were going to need some time to think about it. If I had known that there was only a 72 hour window I would have made my decision in a timely manner; if I had ever been given this information I wouldn't have an argument, but that isn't the case. I was not once ever told that 72 hours was the amount of time I had to get my deposit back. The company says they are following the housing guidelines, but they're not. They are enforcing them without disclosing the information to future residents.
All that I want to come from this is to have my $300 back. I was told by their assistant manager that it was refundable, so I need them to keep their word and give me my money back. It isn't my fault that their employees didn't disclose information that needed to be disclosed.
Final Business Response /* (4000, 12, 2015/06/13) */
Deposit Money is refundable within 72 Hours of Applying for the Apartment. We were notificed you were cancelling your Move in on Aprl 28th 2015 which was over 2 weeks after you initially applied. We follow this policy for everyone who applies.
Final Consumer Response /* (4200, 14, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not notified that there was only 72 hours for me to decide and my money be refundable. IF someone had told me I would have made my decision faster. There was still over a month before I was even going to move in. My entire issue is that no one told me my money was refundable only within that 72 hour period. I wouldn't have a complaint if I knew there was only 72 hours. It is not my fault your assistant manager,[redacted], didn't inform me of this policy. She should be responsible for that, not me. I am entitled to my money back.

(The consumer indicated he/she DID NOT accept the response from the business.)
I was not notified that there was only 72 hours for me to decide and my money be refundable. IF someone had told me I would have made my decision faster. There was still over a month before I was even going to move in. My entire issue is that no one told me my money was refundable only within that 72 hour period. I wouldn't have a complaint if I knew there was only 72 hours. It is not my fault your assistant manager,[redacted], didn't inform me of this policy. She should be responsible for that, not me. I am entitled to my money back.

All applicants sign 2 documents that state that a deposit is refundable within 72 hours of placing the application. We follow all fair housing guidlines regarding this 72 hour timeline. Applicant understands that the purpose for this Holding Deposit is so that the Unit can be taken off the market while the Application is screened. If the Applicant does qualify, but changes his/her mind after the 72 hour period, the Applicant understands that the Holding Deposit is forfeited to cover Landlord's losses, expenses, etc. This applicant did sign and initial both of these documents these have been included for the Revdex.com to review.