Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ unfortunately this is a denied claim from [redacted] of canada who administers the warranty paymentswe have done everything we can in order to get this claim paid but there is no evidence of fault or internal damage causing the defectwe can only forward the information we receive from [redacted] of Canada Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
My business and my family have been loyal customers of Waterloo Ford Lincoln for at least yearsWe have purchased at least vehicles in this time periodAdditionally, I have had several friends purchase on my recommendation Service and warranty issues have always been dealt with in a prompt and professional mannerCourtesy vehicles and shuttle service were always provided with dispatch and in cases where a shuttle was not available, Taxi service was provided at no additional charge Good downtown location, Good people and Good Value
Initial Business Response /* (1000, 17, 2014/10/01) */
We have discussed the issue with AMVIC as she has also contacted them about her deposit*** had been to the dealership a few times before completing the deal with *** on the FiestaWe worked on getting all the financing in
place, vehicle detailed and ready for deliveryThe day of deliver she came to the dealership and informed us that she did not want to purchase the car anymoreWe stated that the deposit would be not refundable because we had completed everything on our part but we would be willing to give her an in store credit as she was coming back in a month or two to buy a vehicleShe came back and decided not to purchase a vehicle from us because she did not like the pricing we had( we were selling the vehicle below cost.) at this point we do have a signed bill of sale and feel that we do have the right to keep the depositI will contact the customer again before Friday of this week and see if we can work out an arrangement that she will be happy with
Initial Business Response /* (1000, 5, 2014/09/22) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@waterlooford.com
Customer was issued a refund on the spot by advisorAccting is pulling reconrds to verify that this happened, if not he will be
refunded for the over charge on partsSimple billing mistake by partsWill not issue any further of a refund for work done
Final Business Response /* (1000, 7, 2014/10/01) */
Customer did have an error on his billing with our service department and the issue was corrected right awayWe applied the refund for the second tie rod that was on the bill*** We have apologized to the customer and rectified the issuePlease advise if you would like me to make further contact
Initial Business Response /* (1000, 5, 2015/02/09) */
I personally spoke to *** *** and he has chosen to seek the help of AMVICI have turned over all the documentation that the customer signed, and will abide by the decisions from AMVIC
My business and my family have been loyal customers of Waterloo Ford Lincoln for at least 15 years. We have purchased at least 10 vehicles in this time period. Additionally, I have had several friends purchase on my recommendation.
Service and warranty issues have always been dealt with in a prompt and professional manner. Courtesy vehicles and shuttle service were always provided with dispatch and in cases where a shuttle was not available, Taxi service was provided at no additional charge.
Good downtown location, Good people and Good Value.
Initial Business Response /* (1000, 5, 2016/01/08) */
unfortunately this is a denied claim from [redacted] of canada who administers the warranty payments. we have done everything we can in order to get this claim paid but there is no evidence of fault or internal damage causing the defect. we can...
only forward the information we receive from [redacted] of Canada.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ unfortunately this is a denied claim from [redacted] of canada who administers the warranty paymentswe have done everything we can in order to get this claim paid but there is no evidence of fault or internal damage causing the defectwe can only forward the information we receive from [redacted] of Canada Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
My business and my family have been loyal customers of Waterloo Ford Lincoln for at least yearsWe have purchased at least vehicles in this time periodAdditionally, I have had several friends purchase on my recommendation Service and warranty issues have always been dealt with in a prompt and professional mannerCourtesy vehicles and shuttle service were always provided with dispatch and in cases where a shuttle was not available, Taxi service was provided at no additional charge Good downtown location, Good people and Good Value
Initial Business Response /* (1000, 17, 2014/10/01) */
We have discussed the issue with AMVIC as she has also contacted them about her deposit*** had been to the dealership a few times before completing the deal with *** on the FiestaWe worked on getting all the financing in
place, vehicle detailed and ready for deliveryThe day of deliver she came to the dealership and informed us that she did not want to purchase the car anymoreWe stated that the deposit would be not refundable because we had completed everything on our part but we would be willing to give her an in store credit as she was coming back in a month or two to buy a vehicleShe came back and decided not to purchase a vehicle from us because she did not like the pricing we had( we were selling the vehicle below cost.) at this point we do have a signed bill of sale and feel that we do have the right to keep the depositI will contact the customer again before Friday of this week and see if we can work out an arrangement that she will be happy with
Initial Business Response /* (1000, 5, 2014/09/22) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@waterlooford.com
Customer was issued a refund on the spot by advisorAccting is pulling reconrds to verify that this happened, if not he will be
refunded for the over charge on partsSimple billing mistake by partsWill not issue any further of a refund for work done
Final Business Response /* (1000, 7, 2014/10/01) */
Customer did have an error on his billing with our service department and the issue was corrected right awayWe applied the refund for the second tie rod that was on the bill*** We have apologized to the customer and rectified the issuePlease advise if you would like me to make further contact
Initial Business Response /* (1000, 5, 2015/02/09) */
I personally spoke to *** *** and he has chosen to seek the help of AMVICI have turned over all the documentation that the customer signed, and will abide by the decisions from AMVIC
My business and my family have been loyal customers of Waterloo Ford Lincoln for at least 15 years. We have purchased at least 10 vehicles in this time period. Additionally, I have had several friends purchase on my recommendation.
Service and warranty issues have always been dealt with in a prompt and professional manner. Courtesy vehicles and shuttle service were always provided with dispatch and in cases where a shuttle was not available, Taxi service was provided at no additional charge.
Good downtown location, Good people and Good Value.
Initial Business Response /* (1000, 5, 2016/01/08) */
unfortunately this is a denied claim from [redacted] of canada who administers the warranty payments. we have done everything we can in order to get this claim paid but there is no evidence of fault or internal damage causing the defect. we can...
only forward the information we receive from [redacted] of Canada.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)